Amazon Echo Show 15 Troubleshooting

Device has software malfunctions or features a non-functional.

In your settings, check how much storage your device has left. If over 90% is being used, consider deleting unnecessary files or apps.

Drag your finger downward and move the slider to decrease the brightness on your device.

There is a possibility that a larger device is interfering with your Echo Show. If the Echo Show is placed near a laptop or printer, please move the device and test the screen again.

Swipe down from the top of your Echo Show screen and select settings (if Alexa is functioning say “Hey Alexa, go to settings”), scroll down to device options, then tap Reset to Factory Defaults. Lastly, tap Reset to confirm action.

If your device has been dropped or has come into contact with water, your motherboard may have been damaged. Refer to the Amazon Echo Show 15 Motherboard Replacement Guide

Microphone distorts the audio, or gives a heavy feedback loop.

There is a possibility that other electronic devices in close proximity may be causing interference. Move the device away from other items such as routers. cordless phones, or other electronic devices. and then test the microphone again.

Drag your finger downward and move the slider to decrease the brightness on your device.

Unplug the device and leave it unplugged for 30-60 seconds. Plug it back in and test the microphone.

The connections to your microphone may be compromised. Accidental drops or exposure to liquids can lead to issues such as distorted audio or a non-functional microphone. If there is evident damage to the microphone, refer to the Amazon Echo Show 15 Microphone Replacement Guide

Device speakers do not play sound or play distorted audio.

Make sure the volume is on. Locate the volume buttons on the top of the device. Then press the "+" button to increase the volume.

A stable Wi-Fi connection is necessary for the Echo Show to function properly. Check that the device is connected to the internet. If it is, and it still doesn't work, try disconnecting and connecting the device to the Wi-Fi network again by going into the "Device Settings", selecting "Forget this Network", and connecting to the Wi-Fi network again.

If your device has been dropped or has come into contact with water, your speakers may have been damaged. Refer to the Amazon Echo Show 15 Speaker Replacement Guide

Camera gives photos with visible distortion or does not take any photos.

Make sure the privacy toggle (or shutters, the name depending on your device) is disengaged.

Swipe down from the top of your Echo Show screen and select settings (if Alexa is functioning say “Hey Alexa, go to settings”), scroll down to device options, then tap Check for Software Updates. If there is an update, press the update button.

If your device has been dropped or has come into contact with water, your camera may have been damaged. Refer to the Amazon Echo Show 15 Camera Replacement Guide.

Buttons do not execute intended use or require a harder touch.

Swipe down from the top of your Echo Show screen and select settings (if Alexa is functioning say “Hey Alexa, go to settings”), scroll down to device options, then tap Check for Software Updates. If there is an update, press the update button.

The presence of dust, dirt, or debris around the buttons can impede their functionality. Carefully wiping them with a soft, dry cloth can improve their performance.

If your device has been dropped or has come into contact with water, your buttons may have been damaged. Refer to the Amazon Echo Show 15 Buttons Replacement Guide.