PlayStation VR Troubleshooting

The headset will not respond when attempting to power it on.

Make sure that the power cord is not damaged or frayed, and that it is firmly plugged in at both ends (it does not wiggle in the socket or appear loose). Also, if you or a friend has a spare cord, use that to test the issue.

Your power adapter (the object on the power cable that looks like a black box) may be damaged or broken. If this is the case, purchase a new one. They can be found at many online retailers.

When using the PlayStation VR system, the image appears blurry or out of focus.

The lenses in the headset become grimy over time, making them hard to see through. Take a glasses cleaning cloth and wiping them down. There are wipes that come with a special solution just for cleaning delicate glass (those are recommended).

The lenses could have been damaged and need to be replaced. See the Optical Glass replacement Guide for more in-depth directions on how to go about this.

The PlayStation VR has trouble tracking movements. It may lag or glitch when moving your head.

Make sure that the lens is free of any sort of grime or dust. This can interfere with the light tracking components.

The LED light display on the headset might have been damaged and needs to be replaced. See the LED Replacement Guide for more in-depth directions on how to go about this.

The PlayStation VR system gets really hot and looks to be overheating itself.

Make sure that the vents on the side of the PlayStation VR main console are not blocked. Also ensure that the VR console is placed out of direct sunlight, and in an open area (a.k.a. away from walls or enclosures, etc.).

The fan might be dusty, which contributes to overheating. Remove the fan and wipe it down with a cloth. You can also try cleaning it using compressed air (it comes in a spray canister and can be bought at most general stores) See the Fan Replacement Guide for details on how to remove the fan from the device.

You may need to replace the cooling fan. The Fan Replacement Guide will provide more in-depth instructions.

The console is making strange noises when it is turned on. this may also coincide with the device getting overheated.

The strange noises could be a result of a damaged fan that needs replacement. Reference the Fan Replacement Guide for further instructions on how to go about this.

When trying to connect the controller to the VR console, it does not register that the controller is connected or the controller does not respond to the connection.

Try replacing the batteries in the controller. It could just be that they went dead (it happens). See the Move Controller Battery Replacement Guide for more details.

Some component of the USB cord you are using could be damaged. Try using another cord in order to see if that is indeed the problem.

You may need to replace the USB port. See the USB Port Replacement Guide for more in-depth instructions regarding this.

The controllers will not rumble or vibrate when they are supposed to.

You may need to replace the rumble motors. Reference the Controller Rumble Motor Replacement Guide for further instructions on how to do this.