HP Envy m6-1105dx Troubleshooting

The computer won’t boot up and the Caps Lock LED light is blinking

If your AC power adapter is faulty, your computer may not have enough power to turn on.

Start by checking the power adapter. Is the computer plugged in (and the outlet functioning)? If it is plugged in, is the charge light on? If the answer to this last one is no, then you need a new AC adapter.

If the LED light blinks twice, you have a BIOS corruption failure. To resolve this, perform a BIOS recovery.

Press WinKey + B + Power button

If the LED light blinks only once, you’re in trouble. This means the CPU has failed (likely due to overheating). Unfortunately, there’s nothing you can do.

The screen won’t turn on when the laptop is powered on

Perform a hard reset.

Power off your laptop and remove all devices or cords which are plugged into it. Then remove the battery and hold the power button down for 15 seconds. Replace the battery and power on your laptop.

On the options screen that appears, hit continue and, if prompted to do so, press the enter key to start Windows normally.

Finally, run HP Support Assist and Windows Update to update your drivers.

You will need to replace the screen. Unfortunately, this is very difficult to do on the HP Envy. Unless you can remove the DVD drive without damaging it in order to access the screws below it you will need to take the computer to a technician for repairs.

The computer keeps turning off during use

If your computer’s GPU or CPU is in constant use without proper cooling systems in place, it can overheat, which will cause your computer to shut down.

Check to make sure that all of your laptop’s fans are working correctly (See Computer Overheating section). If the fans are working and your battery is working correctly then whatever activity you are doing on the laptop is too strenuous a program to be used on your laptop, and probably requires additional RAM or processing speed. (See 116884 for instructions on replacing your memory modules.)

Sometimes after you have had the laptop for a while, the battery life will be reduced very slowly over time. Eventually, the laptop will need to be constantly plugged in or it will shut down after only a few minutes. Simply buy a new laptop battery from the closest electronics store and recycle your old one.

The computer is extremely hot to the touch

You may not be able to tell whether or not there is a buildup of dust inside your laptop just by looking at it. To fix this problem, use compressed air to blow out any dust around the fan vents (left rear side and base of device).

If this does not solve the problem, the fan is probably broken and needs to be replaced.

Do not use your laptop until this problem is resolved, or you will risk destroying the CPU.

Since the fan in this model is underneath a difficult to remove case, you cannot access this without removing the DVD drive. Since there is no easy way to do this without risking completely destroying your drive, contact HP or bring your laptop to a local computer repair store.

The mouse does not move when the touchpad is used

To resolve this issue, connect a usb mouse and go to devices on the control panel and uninstall your touchpad. Then reinstall the latest touchpad driver off of the HP website.

The WiFi connection is weak or unreliable

Anything that uses wireless technology can interfere with your signal because it uses the same wireless channel. This includes phones, microwaves, baby monitors, and any type of remote control.

Try to turn off or move these items out of the path between your computer and your router.

Be sure that you have unplugged any USB wireless network adapters before performing these steps.

Restart your computer. Once it boots up you can plug your USB wireless network adapter back in, but use a different USB port.

Open the Start screen. Using the search feature, go to your Device Manager. Double click on “Network adapters” then right-click on the name of your wireless network adapter and select “Uninstall”. If prompted to confirm the uninstall, click “OK”.

At the top of the Device Manager, choose “Action” and then select “Scan for hardware changes”. This should reinstall the wireless network and your adapter name should once again appear in the list.

Restart your computer.

If reinstalling the wireless network adapter didn’t fix the problem, you can try updating your drivers. The HP website often has the most updated drivers, or you can run an internet search using the driver name to get the latest version. Be certain you use only reputable sites. You don’t want to add a virus to your problems!

To find the name of your driver, return to the Device Manager. Double-click on “Network Adapters” just as you did before, then right-click on the name of your wireless network adapter. Select “Properties”.

Click on the Driver tab of the Properties screen, then copy and paste the Driver Provider into your search engine.

Computer has no sound or sound is distorted

Use the Windows Troubleshooting Tool

Open the Start Menu and type “find and fix audio” into the search box. Select “Find and fix audio playback problems” from the results.

The troubleshooting wizard will open up. Click “Next” to begin. Select your audio device and click “Next” again. When the troubleshooter has completed a box will display with a list of problems found and their solutions.

If an action is recommended, click on either “Apply this fix” or “Skip this step”. If this does not resolve the issue, try updating your drivers.

You know the good old standby for tech fixes, “turn it off then turn it on again”? Here’s the audio equivalent.

Open the Start screen. Using the search feature, go to your Device Manager. Double-click on “Sound, video, and game controllers”. Right-click on the name of your audio device. Select “Disable” Right-click again and select “Enable”.

Open the Start screen. Using the search feature, go to your Device Manager. Double-click on “Sound, video, and game controllers”. Right-click on the name of your audio device and select “Update Driver Software”. Choose the “Search automatically” option.

Restart your computer if prompted.