Keyboard does not appear on the screen

if you power it on and swipe the screen and the kbd does not appear (assuming it requires a pin), then the F/W has failed.

AI response:

When the lock screen PIN pad or keyboard fails to appear after swiping, it is usually caused by a temporary system UI freeze or a third-party keyboard application conflict.

You can resolve this issue by trying these troubleshooting steps in order:

1. Perform a Forced Restart

A soft reset forces the system UI to reload, which usually fixes the missing keypad immediately.

• Press and hold the Power (Side) button and the Volume Down button simultaneously.
• Hold them down for 7 to 10 seconds until the screen goes black and the Samsung logo appears.

2. Boot into Safe Mode

If a third-party keyboard app (like Gboard or SwiftKey) or an accessibility gesture app crashed, it can block the lock screen. Safe Mode temporarily disables all third-party apps and forces the default Samsung Keyboard to load.

1. Press and hold the Power + Volume Down buttons to initiate a restart.
2. As soon as the screen goes black and the Samsung logo appears, release the Power button but continue holding the Volume Down button.
3. Keep holding it until the phone finishes booting. You will see "Safe Mode" written in the bottom-left corner of the screen.
4. Swipe up and see if the PIN pad appears. If it does, enter your PIN, go to your phone settings, and uninstall your most recently downloaded apps or reset your keyboard settings.
5. Simply restart your phone normally to exit Safe Mode.

3. Connect a Physical USB Keyboard

If you cannot get the screen to respond, you can bypass the touch screen keyboard entirely.

• Plug a standard computer USB keyboard into your phone using a USB-C OTG (On-The-Go) adapter.
• Once connected, swipe up on your phone screen, press any key on the physical keyboard to prompt the PIN field, and type your PIN using the number pad.

4. Use Samsung SmartThings Find (Remote Unlock)

If you previously turned on "Remote Unlock" in your security settings, you can unlock the phone from a browser:

1. Go to the Samsung SmartThings Find website on a computer or another phone.
2. Sign in with your Samsung Account credentials.
3. Select your phone from the device list and click Unlock.

Let me know:

• Did the forced restart bring the PIN pad back?
• Do you use a third-party keyboard (like Gboard)?

If you are completely locked out, you must clearing the system cache or performing a factory reset via Recovery Mode.

AI can help with that.