Faulty M.2 Drive on XBox

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Xbox Series X

Repair, disassembly, and troubleshooting information for the Xbox Series X, Microsoft's 4K gaming console. The Xbox Series X was released alongside its companion console, the Xbox Series S, on November 10th, 2020.

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PC Kings @pckings

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Posted: Jun 11, 2026

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Faulty M.2 Drive on XBox

An XBox Series X has been in storage for some months so has not been in use. When the XBox was setup when I was in my new property, the system was slow. Went through some offline resets to restore but painfully slow. The drive is overheating (62°C when idle) and registers very little use; 50GB total host writes, 13 power on hours. Normally there is a 12 month warranty on goods (in storage; has gone over 12 months) but the drive normally has a 3-5 yeare or TBW warranty. Can this XBox be submitted for repair under the warranty of the drive? Can drive be replaced via FixIt or by other means as I know the partitions on drive are encoded with a genuine licence to each individual XBox.

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koppie007 @dan0 Rep: 48.4k 20 18 32 · Answer 1 · 2026-06-11T04:47:47-07:00

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koppie007 @dan0

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Hi!

Correct. The SSD is encrypted and it will be very hard to get the key, to prepare a new SSD.

I advise to contact Xbox Support and ask them if it's still eligible for warranty, if not, you most likely need to take their paid services...

Warranty from the SSD manufacture works differently. They have a agreement with Microsoft about this. So this is not applicable for the customers who bought the device. Those are special SSD's manufactured for the Xbox.

Please let us know how it goes!

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Xbox Series X

Faulty M.2 Drive on XBox

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