Rep: 16
1
The remote works fine until you press the Home Screen button. The TV will go to the home screen but you can't navigate around the screen TV works fine on all other functions such as Samsung TV, Netflix, Prime and YouTube. Have tried unplugging in the TV and remote is fully charged.
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Because the remote still works in apps and on normal TV functions, this sounds less like a dead remote and more like the Samsung Home/Smart Hub screen freezing or not accepting navigation input.
Try this order:
1. Power-cycle the TV fully: unplug it from the wall for 2-3 minutes, then plug it back in. Also restart/charge the remote.
2. Re-pair the Samsung Smart Remote: hold Back + Play/Pause together for about 3-5 seconds while standing close to the TV until the pairing message appears.
3. If you can reach settings another way, check for a TV software update: Settings > Support > Software Update.
4. Reset Smart Hub, not the whole TV first: Settings > Support > Device Care / Self Diagnosis > Reset Smart Hub. This often fixes Home-screen-only navigation problems.
5. Disconnect HDMI devices temporarily and test the Home screen again. A stuck CEC device can sometimes make the TV UI behave oddly.
6. As a temporary way to navigate, try Samsung's SmartThings phone remote on the same Wi-Fi. If SmartThings can navigate Home but the physical remote cannot, focus on remote pairing. If neither can navigate Home, focus on Smart Hub/software reset.
If none of that changes it, the next step would be a full factory reset or Samsung service, but I would try Smart Hub reset and re-pairing first.
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Hi @bill82857
The user manual isn't explicit but are there any control buttons on the TV that you can use e.g. Menu, CH Up/Down, Vol.Up/Down etc to see if you can navigate using one of them?
by jayeff