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Repair guides, disassembly, and troubleshooting information for the second generation Sony PlayStation 5 DualSense controller. Identified by model number CFI-ZCT1W and motherboard model BDM-020.

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Stuck D-Pad even after cleaning

Hey y'all, my down button on the d-pad is 'stuck' so that when I turn my controller on, it's constantly scrolling down unless i actively press UP on the d-pad. The physical button itself is not stuck in a pressed down position. I already took my controller apart and cleaned the rubber + d-pad and the problem is persisting. Does this sound like a software issue then instead of a hardware one? Any advice would be helpful!

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Hi there!

I think it’s more hardware related then software…

I would clean the button circuit membrane and see hoe that goes. If the issue persist, then I would replace the button circuit membrane.

Be aware; you do need the exact same model as the original one! They all look the same, but they are different.

Please let us know if you need any guide!

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Thanks! I'll try cleaning & replacing and see if that works. I'll make sure to update with the solution! Appreciate your help.

EDIT: If by circuit membrane you're referring to the conductive rubber, I already cleaned that (along with the button itself) and it did not fix the issue. So my next step will be buying a replacement!

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Yes, it’s the ribbon electronic cable I mean! If cleaning didn’t worked, then it’s for the best to replace it! Be aware; make sure you got the EXACT same model as the original one. They do all look the same, but are very different. Please keep us posted! Thanks!

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