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Model A2169. Released May 2021, this iteration of Apple's set-top-box holds an A12 Bionic Chip, comes with 32 or 64 GB of Storage, and a new remote control.

Is it possible to fix directional keys?

My Apple TV remote is working mostly, but the directional keys for down and left are not working anymore. Trackpad still works, as do the other directions.

I’ve already been able to open it up, cleaned with alcohol, but that doesn’t seem to do anything.

Does anyone have tips for other things I could try to get these buttons to work again?

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I had this issue with my remote, and just repaired it. Unfortunately I forgot to take pictures.

My problematic directional keys were not clicking (felt stuck). I removed the clickpad following the Siri remote disassembly instructions, and when inspecting it, noticed that these keys had pads of "tape" above them. I carefully lifted this pad, and the key is essentially the two terminals on the PCB, with a flexible metal dish on top, which is kept in place by the tape. This dish is what "clicks" and closes the contact.

On my two defective keys, there was some oxidation on the terminals and the dish, both greenish copper oxide, and reddish iron oxide (I guess). I cleaned these up with isopropyl alcohol and rubbed the oxidized part of the dish with a needle (since just isopropyl was not doing the job). I then reattached these dishes back on top of the keys, and added bits of electrical tape to hold the sides I lifted in place.

If you take care to only lift one side of the assembly, it's easier to reassemble because the alignment will be preserved.

Let me know if this helps, and if you take any pictures of the disassembly, we could post the instructions (I can refine the text).

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Jeroen van der Ham will be eternally grateful.
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