What to explain to customers

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Apple iPhone

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iMados @imados

Rep: 23

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Posted: Jun 5, 2024

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What to explain to customers

Hi everyone, my first post in here, and I hope some of you can help me out :)

I really need someone who knows iPhone / mobile repair to answer me on one question. I just started my own little repair business, and have learned screen replacement, battery replacement, camera etc. I`ve had customer who told me since the battery is not original from Apple (I am using high quality parts only)

They are scared the phone could be warm, could cause fire etc because of battery replacement? I dont want to be responsible for something like this, if the phone gets warm when changing the battery or whatever. What do I answer to the customers and what do I do in situations like this? Like I said, I am just using the best parts and doing battery replacement like every other mobile repair shop.

Thank you to everyone who wants to help!

Best regards
AK Mobile
Stavanger / Norway

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That’s a very normal concern from customers, especially with all the stories online about damaged lithium batteries. The best thing you can do is be transparent and professional.

You can explain that high-quality aftermarket batteries from trusted suppliers are designed with the same safety protections as original batteries, including overcharge and temperature protection. A properly installed quality battery should not overheat or become dangerous under normal use.

It’s also good to tell customers that:

* Slight warmth during charging or heavy use is normal for all smartphones, even original Apple batteries.

* The biggest safety risk usually comes from damaged, swollen, or very cheap low-quality batteries — not from professional replacement with quality parts.

* You test the device after every repair to make sure everything works correctly.

To protect yourself and build trust:

* Use reputable suppliers only.

* Avoid ultra-cheap batteries.

* Check for swelling or damage before installation.

* Give custom

3 days agoMay 15, 2026 by David Warner

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Hampter @hampter

Rep: 683

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Posted: Jun 5, 2024

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The fears of your customer is slightly far fetched, the phone will always heat up when in use but not because of the battery, the chance that even a broken battery are low as long as you don't puncture it and aslong as you don't have a defective part the chance is impossibly low. If it does come from a reliable source (such as iFixit) they continously check their parts to make sure they are up to quality standard. And if they are concerned about that then an apple genuine battery will get warm when charging, its just because of the flow of electricity it will get warm.

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8 Comments:

@Hampter Thank you so much for your help. I really appreciate it.

That means that I can change the battery without worry to much about the phone will heat up etc bacause of battery replacement? My parts does come from a very reliable source with high quality indeed.

Jun 5, 2024 by iMados

@imados no, aslong as you do anything to mess up the heat sink you should be fine, the battery doesnt produce the heat in a phone it is the CPU and other chips sending, collecting, and switching energy and that movement leads to all the heat

Jun 5, 2024 by Hampter

@Hampter I understand. Once again, thank you so much.

Jun 5, 2024 by iMados

@imados you are very welcome, good luck with your shop!

Jun 5, 2024 by Hampter

@imados ig, i will get on that give me like 40 minutes im currently in history class :D

Jun 5, 2024 by Hampter

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That’s a very normal concern from customers, especially with all the stories online about damaged lithium batteries. The best thing you can do is be transparent and professional.

You can explain that high-quality aftermarket batteries from trusted suppliers are designed with the same safety protections as original batteries, including overcharge and temperature protection. A properly installed quality battery should not overheat or become dangerous under normal use.

It’s also good to tell customers that:

* Slight warmth during charging or heavy use is normal for all smartphones, even original Apple batteries.

* The biggest safety risk usually comes from damaged, swollen, or very cheap low-quality batteries — not from professional replacement with quality parts.

* You test the device after every repair to make sure everything works correctly.

To protect yourself and build trust:

* Use reputable suppliers only.

* Avoid ultra-cheap batteries.

* Check for swelling or damage before installation.

* Give custom — David Warner
@Hampter Thank you so much for your help. I really appreciate it.

That means that I can change the battery without worry to much about the phone will heat up etc bacause of battery replacement? My parts does come from a very reliable source with high quality indeed. — iMados
@imados no, aslong as you do anything to mess up the heat sink you should be fine, the battery doesnt produce the heat in a phone it is the CPU and other chips sending, collecting, and switching energy and that movement leads to all the heat — Hampter
@imados ig, i will get on that give me like 40 minutes im currently in history class :D — Hampter

Apple iPhone

What to explain to customers

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