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A series of inkjet printers manufactured by Epson.

Why did my Epson printer quit working

All of a sudden my printer will not work anymore. It started right after the latest software update. Granted, I don't have THEIR ink, but it was working great just before this. Does anyone know of a work around that will get me back up and running?

Update (01/09/24)

@oldturkey03 My model is a Epson Stylus NX530 . Sorry it has taken me so long to get back on this, I had other problems.

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@smbdy what exact model is your printer? @nick the printer guru, any ideas on this one?

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@oldturkey03 Epsons crusade on 3rd party ink strikes again :-(. If it was the old style grey cart and black cart series where it just prompted you about warranty coverage it would not act like this one did.

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I'll have to dig it out of its niche to see the model etc. but I will tomorrow and get back to ya.. Thanks

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You have a "Genuine Epson only" model where they use ink DRM to block 3rd party carts in firmware :-(. It's a 2-way attack: Track chip IDs so when you can reset the cart, the printer remembers it and permanently bricks it, blocking 3rd party vendor's chip ID in firmware and any workarounds used to bypass the block they put in place. Here’s the issue: unless you can downgrade the firmware (if they don't block it, and you can bypass any version checks in recovery mode, or modify a "current" installer; the workaround varies so wildly I can't say which will work) and the file is available from a 3rd party that isn’t Epson you are screwed when these updates block 3rd party ink carts.

You can either re-chip the carts if 3rd party chips are available or buy a set from a vendor who hasn’t had their workaround blocked by Epson. Also, MAKE SURE you disable the automatic firmware update "feature" if you use 3rd party ink for this exact reason — a working set of ink can suddenly stop working when you update it or let the machine or computer do it. Check your settings and see; it’s generally under the update menu but it may be different on some models.

Here's an example of the "rechip" fix: I had 2 carts with a matching chip I could EASILY swap out (C3210K0 and a locked cart from god knows where; it was in a cartridge lot unused) so I swapped the unusable SWP chip for a retail 1.5k chip; I have my printer overridden and can do so I can reuse the "low" chip freely. I need to monitor the prints with my chip swap operation much like an old-school chipless laser. I suspect the black carts will be good to rechip (at the expense of warranty from the 3rd party company) being these lack the infamous wetness sensor they added to the grey cart printers with the 88/69 and carried it until the black cart era because the EU shut them down. Those weren't easily rechipped; the sensor-free carts are fair game. However, I still hate this is what it came to; the old wetness carts could be reset at 30% or more with a resetter since Epson did not track chip IDs BUT bricked them at 25% or whenever it threw the triangle*; and that was the way to do it (no chip ID tracking; if it had the EPSON string, no popups occurred). Now Epson blocks your old chip so you have to replace the chip and then they bulk block common chip IDs so you can never update the firmware due to the risk of a shutdown :-(. Find a good supplier, a glue that comes off easily, and be ready to replace the chip.
*Note about "grey cart" models today if you still use OEM ink for some reason: Epson swapped OEM chips so they stop being recognized when they run out today. They no longer throw the death X; may not be resettable. I suspect it's the same but I'm not about to get an old Epson like an NX gray cart, unclog it knowing it's been on the shelf for weeks with no use, run $80+ of ink down to 30%, refill and reset and then try it.

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Can I uninstall the printer and find some older install and reinstall it (offline) and then stop the updates before going back on line and make it work?

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@smbdy Unless you can get a legitimate file from a 3rd party host site or direct server link (and keep this file!), put the printer in recovery mode (doesn't always work, some installers need to be modified with the old firmware file in place of the "current" file; even in recovery mode)... Yeah, no. The check occurs at the installer level, online OR offline. It's probably doing a logic check by querying the printer. Your situation is why they do it; you can't buy 3rd party Epson ink retail ANYWHERE*, so you now need to pay their ransom to use your printer until you can either find another set, downgrade the firmware or find new ink that works and kill the updates.

*In the US. They got sue happy in the grey cart wetness sensor period (88/69/68).

I used to tolerate Epson in the nag era even with the hard stop nonsense, but this was it for me. I dropped HP for the DS firmware and swear by the old HPs from 2012 or older. Once the era of used low PC 2012 or older ends, I'm done with them too; off to Canon and Lexmark* completely.

*Lexmark does block reuse of LRP supplies without a re-chip, but allows you to reuse the stock chip with non-LRP supplies. I have not tried LRP supply reuse with the "warning" setting picked (or "continuable stop") but once I can get 2 compatible B monos in and run some toner down I'm probably going to try.

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