Thrustmaster T300 Troubleshooting

My base does not show any signs of life, it does not calibrate and the LEDs do not light up.

Make sure that the power cable of your base is properly connected to a wall outlet, without an extension cord or power strip.

Make sure that the USB plug is connected directly via USB to your computer, without an extension cord or USB hub. If you are on a tower, it is preferable to use a USB port located on the back of the tower.

Check if the power connector is properly inserted into the base. It has 2 notches, you must go all the way to the second notch.

Possibly check if your base starts when you connect it from another computer, or from a PlayStation console.

You can try to reinstall the firmware in your base. You will find the instructions for this bootloader procedure here.

My base turns on and calibrates correctly, but it does not work at all in-game on my PS4/PS5 console.

The T300 base has a PC mode, a PS4 mode and a PS5 mode, make sure the correct mode is selected.

The mode of your base is indicated by the LED on your base.

• RED indicates PS5 mode.
• ORANGE indicates PS4 mode
• GREEN indicates PC mode.

To change the mode, simply place the selector on the corresponding mode. You can switch from PS4 to PS5 mode and vice versa by holding the MODE button for 5 seconds.

Test your base on another USB port. It is preferable to use the USB ports on the back of the consoles.

Also, be sure not to use a USB hub, your base must be connected directly via USB to your console.

Some consoles may have problems with the power supply to the USB ports, allowing the base to start but not sending information. This can be caused by the console cache, which can be resolved by clearing the cache on your console. Instructions for clearing the cache on PS4 and PS5 consoles can be found on the PlayStation website.

The force feedback suddenly decreases in game, after a few minutes.

Ventilate your room properly, and make sure that the temperature is not too high. An outside temperature of 30°C is already high.

Make sure the base fan is working.

The T300 base has a forced ventilation mode, you can try your base in forced ventilation mode. To switch to forced ventilation mode, press the following buttons simultaneously: ST + MODE

On PC, the ST button corresponds to button 8 on the steering wheel.

On PS3™, the ST button corresponds to the START button on the steering wheel.

On PS4™, the ST button corresponds to the OPTION button on the steering wheel.

If necessary, slightly decrease your force feedback settings from your game settings.

If you are playing on PC, you can decrease the force feedback from the Thrustmaster control panel.

In the event that these various steps have not resolved the problem, it is recommended to contact Thrustmaster support directly.