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Device won’t power on
When device is plugged in, it won’t turn on
Faulty power cord
The Sonos Connect AC power cord is not functioning properly. Replace the power cord with another compatible one.
Faulty female power port
The power port located on the rear of the device is not functioning properly. To fix this issue, the power supply will have to be replaced. To do so, refer to our repair guide located here.
Device won’t connect to WiFi
When the Connect is powered on, it won’t connect to WiFi
Router not connected
Ensure that the router that you are connecting to is connected to the internet. Once the router is connected to the internet, you can hardwire the Connect for initial setup with your network.
Portable device or laptop not connected to the same network
Ensure that your portable device or laptop is connected to the same network that the Sonos Connect is connected to. The Connect cannot be connected to a mobile data or foreign WiFi network.
The Connect was never set up for WiFi use
Before the Connect can be used over a WiFi connection, it has to be initially set up by hardwiring to the router. Connect the Connect to the router with an ethernet cable and locate the Connect on your network using the Sonos Controller app. After this has been done, follow the steps in the app to set up the Connect for wireless use.
Device won’t play through external speakers
When the device is on and connected to WiFi, no audio is coming from the speakers
Volume muted
Make sure that the mute button on the Connect is not depressed. If it is, press it to unmute the volume. Also, make sure the volume in the app is turned up. To do this, either increase the volume using the rocker on your phone or laptop, or drag the slider in the Sonos Controller App.
RCA cables not connected
On the rear of the device, the red and white connections require a RCA cable to connect to external speakers. Also there is an optical audio connection or coaxial connection that can be used. Only one of the audio outs is required for external speakers.
Team
IUPUI, Team 3-2, Baechle Spring 2016 Member of IUPUI, Team 3-2, Baechle Spring 2016
IUPUI-BAECHLE-S16S3G2
4 Members
48 Guides authored
16 Comments
On my unit only one of the stereo channels is functioning. When I switch speakers between channels the audio is not present on the same output channel, i.e. The speakers are functioning properly. I suspect a blown output channel but. Could this be a problem between the base unit and the amp?
jjobrien48 - Reply Share
Probable interna fault
Jim Warren - Reply Share
The light on my unit does not come on and it does not show up in the app. But the unit is warm so I think it is getting power.
Ed C - Reply Share
Same as Ed C, My Connect suddenly dropped off the list of ‘rooms’ and will no longer connect to wifi or via ethernet. It will not ‘reboot’ by on off or by switching on whilst holding pause button. When switched on, the white light comes on for approximately 4 seconds then goes out. Nothing else happens. It gets warm, The rear digital out port has an active red light showing inside but the Connect remains unseen by the system. I have rebooted my router. My other sonos speakers all continue to work fine. Has anyone else had this problem and is there a known remedy please?
Keith - Reply Share
I have this exact same issue. Did you get it resolved? Can’t seem to find any solution, but you have the best description!
Banjopikr - Reply Share