Skullcandy Hesh 3 Troubleshooting

Insufficient battery life or device not charging.

Checking battery life is the first step for knowing you are having battery troubles or the device is just not receiving enough charge. The battery light will flash red if it has insufficient life, then switch to green when it is fully charged. Make sure that you're charging at an outlet that is working. You can test this with another electronic device to see if it works when plugged in. If the outlet isn't the issue, you may not be charging the headphones long enough. There is a rapid charge feature that offers up to 90 minutes of use with just 5 minutes of charging but a full charge is about 2.5 hours or until it turns green.

Make sure there is nothing blocking the charging port or interfering with the product charging, debris in the port could interfere with charge. First turn off your headphones then use a dust blower first to push air in and disperse the dust out of the port. If that doesn't work, use a toothpick, gently insert it into the port, and move it around to loosen debris. Shine a light into the port to see if there is anything stuck or something you haven't reached with the toothpick and get that out with the toothpick as well. After the port is cleaned out, try charging the headphones again.

Double check the power outlet, charger, or cable does not exceed 18 watts or 5 Volts/3.6amps. If any of those items do exceed the recommended limit they could have caused a short and are causing issues with the battery.

Follow this guide to replace the battery of your Skullcandy Hesh 3 headphones.

Noise is being made, but it sounds funny in either one or two speakers.

If you're using the headphones with wires, make sure your device has been completely plugged into the audio source. or if you're using Bluetooth make sure it is paired with the device properly. See the detailed instructions on the Skullcandy Hesh 3 Troubleshooting page under the question, "Pairing Issues?"

If you're using the aux, make sure there isn't any debris in the aux port of your audio player. Use a dust blower first to push air in and disperse the dust out of the port. If that doesn't work, use a toothpick, gently insert it into the port, and move it around to loosen debris to get it out. Shine a light into the port to see if there is anything stuck or something you haven't reached with the toothpick and get that out with the toothpick as well.

If there are no issues with the cord outside the device, you may need to replace the speaker(s).

Bluetooth is receiving sound, but auxiliary is not.

Look for tears, frays, or crimps in the cable. If there is any damage to the wired connection, it's time to replace the wired connection for your headphones. It's dangerous to use damaged cables and could also damage your headphones.

If you're using the aux, make sure there isn't dirt in the aux port of your audio player. Use a dust blower first to push air in and disperse the dust out of the port. If that doesn't work, use a toothpick, gently insert it into the port, and move it around to loosen debris to get it out. Shine a light into the port to see if there is anything stuck or something you haven't reached with the toothpick and get that out with the toothpick as well.

Follow this repair guide to replace the Aux Port of your Skullcandy Hesh 3.

Failure to Charge

Ensure that your device has been completely plugged into the charging port. If charging properly, the light should appear red.

Make sure there is nothing blocking the charging port or interfering with the product charging, debris in the port could interfere with charge. First turn off your headphones then use a dust blower first to push air in and disperse the dust out of the port. If that doesn't work, use a toothpick, gently insert it into the port, and move it around to loosen debris. Shine a light into the port to see if there is anything stuck or something you haven't reached with the toothpick and get that out with the toothpick as well. After the port is cleaned out, try charging the headphones again.

Make sure the power connection pins are not broken and the charger is properly fitting into the port. If the it is broken, follow this guide to replace the charging port.