Razer Kraken 7.1 Chroma Troubleshooting

You cannot properly fit the headset onto your ears.

There may be a physical object stuck in the track of the headband, not allowing you to properly adjust the length. Make sure the area is clean and clear of any possible debris.

The headband could be bent, not allowing the headband to expand and contract efficiently. Try to bend the headband back into its proper shape, using pliers may provide a better grip to straighten the headband. If these options do not work, the headband may have to be replaced completely.

If the headband has snapped, a temporary adhesive can be applied (tape or glue) for continued use until the headband is replaced or reinforced. If it is snapped, it will not expand and contract properly until it is fully replaced.

There is an issue with the microphone and it is not picking up the user's voice properly.

The microphone may be too close to your mouth, which causes sound distortion. Too much noise is being registered. Readjust the mic further away from the mouth.

The microphone may be too far away from your mouth, resulting in a lack of sound. Readjust the mic closer to your mouth.

A driver is necessary for the microphone to properly work and connect to the computer. Go to Razer's website and download the driver program manually. Follow this link to download.

Water damage or overuse can only be fixed by replacing the microphone itself. Follow the link to our repair guide for replacing the microphone.

You are having sound-related issues with the headset and/or the computer it is plugged into.

The headset may not be completely plugged into the computer. Make sure the usb is fully inserted into the usb port on the computer.

If everything is plugged in completely, the problem may stem from the formatting of your computer. Follow this link for the formatting steps.

Having a short circuit in the speaker is a common problem. Replacement of the speaker is necessary. Follow the link to our repair guide on how to replace the speaker.