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For more information see the Philips Sonicare DiamondClean Device Page
Toothbrush Does not Vibrate
The toothbrush does not vibrate when the buttons are pressed. The lights may not turn on, or the device may be working well without vibration.
Faulty Battery
If your device is not charging or will not power on.
Ensure the power adapter is plugged firmly into the wall and the glass wireless charging cup. Place the bottom of the toothbrush into the glass and a green light should appear in the battery icon in the bottom of the handle.
If the battery light is not on after using the charging cup, locate your wireless charging travel case. Plug in the case to the wall and let it charge for 30 minutes. After this time has passed, place your toothbrush into the charging case. If the light is still not on, then consider replacing the charging case.
If the light is not on after testing the charging cup and case, consider replacing the battery in your toothbrush.
Water Damage
If there is water leaking from the bottom of the device or the cover is cracked.
Water damage occurs when backwash builds up in the charging cup. Ensure you keep your charging cup clean and liquid-free. Clean your toothbrush with warm water (light soap is fine to use) and dry with a towel.
If problem persists, consider removing the plastic case and drying the components.
Battery Will not Charge
The device will not charge when using the charging cup or case.
Charging Utensils
Ensure the power adapter is plugged firmly into the wall and the glass wireless charging cup. Place the bottom of the toothbrush into the glass and a green light should appear in the battery icon in the bottom of the handle.
If the battery light is not on after using the charging cup, locate your wireless charging travel case. Plug in the case to the wall and let it charge for 30 minutes. After this time has passed, place your toothbrush into the charging case. If the light is still not on, then consider replacing the battery in your toothbrush.
Lights on Handle Will not Turn on
The device is powering on, and working properly, but the LEDs are not lighting up.
Faulty LEDs
Connect toothbrush to a charging port. If all lights on the toothbrush do not turn on, then consider replacing the battery. If one or more light works, contact Sonicare about repairing the devicehere
Button Press is not Registering
The device is charging properly, but the button press does not register or registers sometimes.
Button is Stuck in Place
If the button cannot be pressed, there may be something below the button holding it down. To fix this, remove the brush from the toothbrush. Then, remove the bottom of the casing with a flat head screwdriver. If holding the toothbrush, lights facing up, depress two prongs in either side inside of the toothbrush. Place the metal head on a flat surface and gently press downward. Remove the item holding the button and reassemble the device.
Toothbrush vibration timing is wrong
If your toothbrush vibrates in roughly 1-second pulses, along with the brush head replacement light flashing (for applicable models), you may be able to fix it by performing a factory reset. To perform a reset:
- Put the handle on to the charger.
- Press the power button 10 times while pressing and holding the mode button.
- Release both buttons. The factory reset mode is now enabled.
- Press the power button 6 times while pressing and holding the mode button.
- After releasing both buttons again, you will hear 3 beeps and the lights on the handle will blink, indicating a successful reset.
Team
IUPUI, Team S22-G1, Bayer Fall 2017 Member of IUPUI, Team S22-G1, Bayer Fall 2017
IUPUI-BAYER-F17S22G1
4 Members
12 Guides authored
45 Comments
The on-off button became harder and harder to press. So I looked at it with a powerful hand-lens and immediately saw the problem. Lime scale buildup, with visible crystals forming in the narrow space between the body and the button. A descaling chemical solved the problem immediately! Some fizzing, and a lot of white solution being flushed out as I pressed the button repeatedly while irrigating the button with the descaling chemical.
Operation completely back to normal.
jackmierz - Reply Share
Hi, I have the same problem the start button is hard to press. Can you tell me how you clean yours? reubenc@me.com
Thank you
Ruben corona - Share
Thanks so much for the great tip! I had hesitantly changed from Oral B to Philips when my daughter raved about her Smart Brush and then a year later, the brush just stopped vibrating. Your scaling suggestion around the On/Off button worked like a charm!
Jane Karn - Share
Can you tell me what cleaning solution you used?
Susan Zell - Share
I have trouble with my toothbrush going off and vibrating while not being used. Scared us one night. Turned off, but then will do it again. Washed to make sure nothing was pressing the button, still goes off. So had to put outside in plastic bag ready for trash. When I walked outside you could hear it running and buzzzing like some giant bug in the bag. Decided to trash it. Now it is at least 10 or more years old. It has the sterilized place and charger all together. I saved and was wondering if I get new tooth brush would it fit on that charger? Please help.
gaildhardwick - Reply Share