Neato Botvac 65 Troubleshooting

Device does not work after being connected to the charging dock for a sufficient amount of time.

Make sure the battery pack is properly connected to the device.

Refer to Neato Botvac65 Battery Replacement Guide

Make sure the charging station is at least three (3) feet clear on each side of any obstructions.

Clean the charging contact points on the robot, as well as on the charging station.

Connect the charging station to another outlet.

Replace the battery if problems persist after changing outlets.

Refer to Neato Botvac65 Battery Replacement Guide

If problems persist after battery replacement, the charging station may need to be replaced.

After covering an area dirt is left in its tracks.

Remove dirt from collection bin. Refer to Neato Botvac 65 Filter Replacement Guide

Connect the vacuum to the charging station and insert the charging plug into an outlet.

Turn vacuum upside down and check for clogging around the brush and remove any obstructive debris. If problems persist or brush is damaged refer to Neato Botvac65 Brush Replacement Guide

After cleaning for sometime it does not return to the docking station.

Clean the drop sensor windows located on the bottom of the robot. These are the black rectangles near the brush covering.

Traveling past set boundaries

Make sure the boundary markers are not hidden.

Tape down the markers to make sure they do not slide, the robot will go over them by about an inch.