Microsoft Surface Headphones Troubleshooting

The device’s battery dies and does not respond after charging, or the battery's lifespan is extremely short.

There may be a problem with the charging cord. First, try plugging it into multiple different power outlets—sometimes chargers won’t respond to some outlets, but will work on other ones. If it still won’t charge, then the power cord or battery is likely faulty and needs to be repaired or replaced.

If the power adapter is not the problem, it is likely that the battery itself is defective or damaged, and needs to be replaced. Refer to this guide for help with battery replacement.

The device shows signs of charging properly, but will not respond to pressing the buttons.

If the previous battery-related issues were addressed and had no effect, then it’s likely the motherboard is faulty. To fix, follow this replacement guide.

Plug in your headphones with the USB charging cable that came with the device. If you lose the cord the headphones were packaged with, any type USB-C charging cable is compatible with the device.

Ear cushion adhesive has worn off, or is otherwise damaged, causing the ear cushions to be excessively loose or uncomfortable.

If you do not store your headphones properly in the case, it can lead to premature wear and tear that causes the cushions around the speakers to come off. This can lead to an unpleasant listening experience.

Ear cushions will inevitably break down if you use your headphones regularly, or don't store them in pristine conditions during transportation. To replace the ear cushions, use this quick and easy guide.

The cushion around the top band of the headphones becomes loose or falls off, or isn't so comfortable anymore.

If you do not store your headphones properly in their case during transport, it can lead to premature wear and tear that causes the cushion on the headband strap to come loose. This can lead to an unpleasant wearing experience. To replace the headband cushion, use this guide.

Audio quality has decreased significantly, and is too quiet, staticky, or not functional whatsoever.

Make sure the audio input is properly connected. Bad connections can also come from obstructions between devices or being out of range. This is an easy fix: just be sure to be within Bluetooth range with no obstructions between the devices.

There may be an issue with the internal connections of the headphone speakers, or the speakers themselves may be worn out. If you find the external audio connection is functional, you may need to check these internal connections. Refer to this guide for information on how to do so, and how to replace them if necessary.