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RoadMate won't turn on
"The screen is black and/or not turning on."
Battery Issues
Your battery may be discharged. Plug your RoadMate into your computer using a mini-USB cable and then try turning on the device. If that works, you will have to wait about 30 minutes until the battery is fully charged.
Screen Issues
The screen may be disconnected, see our guide for repairing the screen. (link coming)
Screen is stuck on white
"The device turns on, but the screen only shows solid white."
Screen Issues
The screen may not be seated properly (link coming). When an LCD screen is receiving power, but no signal, it defaults to white.
Firmware Missing
The firmware for the GPS may have been wiped. You will need to send the device back to Magellan in order to get it back.
RoadMate won't connect to computer
"The software cannot communicate with the GPS"
USB problems
The USB cable may be damaged. Try using another cable. If that doesn't work, the USB terminal may have come loose.
Firmware Missing
The firmware for the GPS may have been wiped. You will have to send the device back to Magellan in order to fix it.
2 Comments
when i turn it on all I get is a black screen with two white lines. How do I fix it
Scott - Reply Share
Roadmate1200 has been my reliable support driving all over the country for years. Battery low warning came on - but it does not seem to charge up. Carcharger cable is working. Gutted.
Stephanie UK - Reply Share