Kyvol Cybovac L20 Troubleshooting

Device is running into walls/furniture, or missing parts of the room.

The Lidar Scanner may be covered by something. Wipe it off and check to see if it works. The Lidar Scanner appears as a little bump on top of the device.

Your Lidar Scanner may be broken. The Lidar Scanner is what the device uses to scan its surroundings. If wiping off the Lidar Scanner doesn't fix the issue, then replace the Lidar Scanner here: [Insert Link to Lidar Scanner replacement guide here]

App says device isn't connecting to the Internet

Make sure that you have the app downloaded and all the settings properly set. Make sure you're connected to a 5GHz network.

The Cybovac L20 will have trouble with connecting to internet if the WiFi Network if:
There are Emojis, Special Characters, or Symbols in the name or password of the WiFi.
If the WiFi requires authentication through a web page.
If the WiFi has a hidden name.
If the WiFi is using a proxy server or VPN.
If it is a private WiFi network.

If the device still won't reconnect, then uninstall and reinstall the app.

If nothing else works, then there may be issues with the Motherboard and you will need to replace it here: [Insert link to Motherboard Repair here]

The device is not charging

Your charging contacts may not be aligned with those on the base. Make sure to align charging contacts located on charging base with those on the device itself.

Check for any dust or obstruction that may be built up on the charging surface or dust collecting contacts. Clear off the obstruction, and try again.

If there's no obstruction on dust collecting contacts, and charging contacts are aligned with those on the device itself, then battery may be faulty. Proceed to replace it.

Main brush does not spin as usual

There may be debris interrupting the functionality of the brush. Check to see if a foreign object is disabling the brush to spin.

If the brush does not spin, check if the device is on and the brush is visibly clear. If problem persists then change the brush.

Device is cleaning a smaller width.

Remove the side brushes to remove any debris that may be holding the brushes back.

The side brush may be chipped, and or broken. Replacing the side brushes will be necessary.