HP Pavilion 17-ak008cy Troubleshooting

Trouble downloading or saving files.

Listen for any noise that is not the fan, if there is a clicking or loud sound then it is probably the hard drive. If you experience a lot of corrupted files, this is also another sign of the hard drive getting outdated or full. Refer to this guide to replace the Hard Drive…

Try switching between four or five different windows. If it is extremely slow, upgrading your RAM would help significantly. Another way to test is to try rebooting your computer. If that is very slow as well, a new RAM should do the trick.Refer to this guide to replace the RAM…

Refuses to hold power or power on.

If the laptop can’t turn on or turns off shortly after you may have one of these issues. Check to make sure the charger is plugged in properly, if the charger is damaged or not properly plugged in they you will need to replace it. Refer to this guide to replace the charger…

If the charger is working but its battery still isn't holding charge then you will need to replace the battery on the laptop. Refer to this guide to replace the battery…

Hearing distorted sounds or no audio at all.

Test the audio jack with different audio devices. Check various sound formats by going into your settings. Dismantle the laptop and replace the speakers. Refer to this guide to replace the speakers…

Test to see how well the connection is between the speaker wire and the audio jack. If there is a loose connection try cleaning the audio jack by blowing in it or using a paper clip and lightly try to clean out any dust. If that doesn’t work try replacing the audio jack. Refer to this guide to replace the audio jack…

Screen turns completely blue.

Test to see if the computer freezes and causes the monitor to go to a blue screen of death. This could mean that the motherboard needs to be replaced. Refer to this guide to replace the Motherboard…

Test to see if there is a new software update available. Try updating the device software to resolve the problem.

Any cracks or areas on the screen that are freezing.

If there are cracks or scratches the hardened glass could be replaced. Refer to this guide to replace the screen…

Another thing you can do is connect an external monitor to your laptop, to see if it's just the monitor or another issue, if the screen isn't responsive is to replace the screen by detaching it from the keyboard. Refer to this guide to replace the screen…

Trouble connecting to the internet.

First test to see if your Laptop could connect to different networks to see if its the provider not the device. Then check that other devices are connecting to the wifi as well, if so it may deal with internal parts.

Replace the hard drive if the connection issue persists. Refer to this guide to replace the Hard Drive…