Bell and Howell DNV6HD Troubleshooting

The camera does not respond when I hit the power button.

The camera may have low batteries and may not power on. It needs to be fully charged for about 90 minutes to 2 hours.

You may have place placed the battery the wrong way. Try to make sure that the ion battery is facing the correct direction when you put it in. You will hear a “click” sound when it is inserted correctly and now the battery should be detected.

Make sure that the cable securely in place. If it is in place and still not charging then the cable may have a defect.

If the camera is powered on and the screen is black the lens cap may still be on the camera, simply twist the cap off.

After I record my video when I go back to play it no sound comes out of it.

It is possible that the mode is still on camera and if you switch it video you should be able to hear sound. If you open the screen menu you should be able to access the settings. On one of the settings you can access the volume and now you can adjust it to make it louder

The speaker itself may have a defect and may need to be replaced.

When I try to take pictures or videos later in the day the LED light won’t work

The camera may have low batteries and may not power on. It needs to be fully charged for about 90 minutes to 2 hours.

The LED light may need to be changed or it is defective

The cover of the LED may need to be cleaned. Use a water paper towel or moists cloth to clean the screen. Be sure to do it gently so the LED cover won’t get scratched

I want to film something, but my camera isn’t clear.

You may have dropped your camera and need the lens to be replaced

The batteries in your camera may be running low and need to be replaced soon

I press a button on my camcorder, but it becomes stuck.

Your buttons may have become stuck to something and can’t be moved until they are cleaned.

A button on your camera may have become broken as a result of a fall and needs to be replaced. It is also possible that you may have been pressing the buttons too hard and they now need to be replaced.

I try to take a picture or video but the image becomes blurry.

Your camera may have fallen and the lens is cracked and needs to be replaced.

You may need to hold the camera steadier or mount it on a tripod in order to keep your subject in focus.

So the camera is powered on but the issue that I’m having is that when I go to open up the screen it is just black.

The camera may have low batteries and may not power on. It needs to be fully charged for about 90 minutes to 2 hours.

You can change the brightness of the screen with the side buttons