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Xperia Play - Hard Reset / Password Removal

Introduction

If you forgot your Password, PIN, Screen Pattern lock, you can pass the security with your Google account, registered on this phone. You must be in range of WiFi network, used before with this phone.

If you cannot do this, the only way to bypass the security is Hard Reset.

!!! ATTENTION !!! This will erase all your personal information.


Video Overview

  1. Xperia Play - Hard Reset / Password Removal, Xperia Play - Hard Reset / Password Removal: step 1, image 1 of 3 Xperia Play - Hard Reset / Password Removal, Xperia Play - Hard Reset / Password Removal: step 1, image 2 of 3 Xperia Play - Hard Reset / Password Removal, Xperia Play - Hard Reset / Password Removal: step 1, image 3 of 3

    • Open the Emergency call keyboard.

    • Enter this code: *#*#7378423#*#*

    • From the Service Menu select: "Customization Settings".

    Edit

  3. Xperia Play - Hard Reset / Password Removal: step 2, image 1 of 3 Xperia Play - Hard Reset / Password Removal: step 2, image 2 of 3 Xperia Play - Hard Reset / Password Removal: step 2, image 3 of 3

    • Select "Reset customization" and "Reset customization and reboot".

    • The Android system will erase all personal information and will reboot the phone to the original factory settings.

    Edit

  4. Xperia Play - Hard Reset / Password Removal: step 3, image 1 of 1

    • Did you do it successfully?

    Edit
Conclusion

To reassemble your device, follow these instructions in reverse order.

102 other people completed this guide.

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ZFix

Member since: 12/09/13

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48 Guide Comments

I didn't get the Customization Settings option. i just got "Service info", "service settings", and "Service tests"

kennynguyen0829 - Reply Share

There is no customization settings option so how do we reset ????

roy7ster - Reply Share

Because of high Android version.You have to reflash it with Sony PC Companion:

Factory Reset, Fix Android Problems with Sony PC Companion

Regards.

ZFix - Share

I did it! Thank you, i was able to unlock it and all my pictures and music are still there! :)

Miri - Reply Share

Ahhh great I made it thanks

tkmuparadzi - Reply Share

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