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Introduction

If your Philips Sonicare ProtectiveClean 6500 is showing signs of power (lights turning on) but the toothbrush does not begin to vibrate when the buttons are pressed, you may need to replace the motor. Replacement motors can be found online. This guide will walk you through the steps required to disassemble the toothbrush, remove the motor from the motherboard, and remove any necessary components to replace the motor.

What you need

Step 1 Internal Assembly

Philips Sonicare ProtectiveClean 6500 Motor Replacement, Internal Assembly: step 1, image 1 of 3

Philips Sonicare ProtectiveClean 6500 Motor Replacement, Internal Assembly: step 1, image 2 of 3

Philips Sonicare ProtectiveClean 6500 Motor Replacement, Internal Assembly: step 1, image 3 of 3

Pry the bottom cap away from the toothbrush body.
If it is not easy to open, these alternative instructions may help you.
Pry the bottom cap away from the toothbrush body until it releases.
Remove the bottom cap by hand.

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Step 2

Use a metal spudger to release the two retaining clips inside the device.
The clips release when pried inward.

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Step 3

Slide the internal assembly out of the chassis.

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Step 4 Motor

Philips Sonicare ProtectiveClean 6500 Motor Replacement, Motor: step 4, image 1 of 2

Philips Sonicare ProtectiveClean 6500 Motor Replacement, Motor: step 4, image 2 of 2

Use an opening tool to gently pry the ribbon cable away from metal motor chassis.

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Step 5

Locate the twisted copper wires feeding from the top of the motor to the upper corner of motherboard.
Desolder the contact points.
Soldering can cause burns and fires. Always solder in a well-ventilated workspace.