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Lexmark MS415 Printer Repair - Toner Cartridge Cannot Be Inserted
wonk and one other contributor
Last updated on Sep 2, 2026
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Introduction
Go to step 1 ↓The toner cartridge gets stuck on the right side when inserting, meaning it cannot be pushed in completely.
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Possible cause of the error: The imaging drum has a small flap on the upper right side that automatically opens when the toner cartridge is inserted to establish the connection to the cartridge.
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Due to aging, the foam seal underneath may have become so weak that the flap drops slightly lower. It then no longer opens automatically when inserting the toner cartridge.
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Workaround: Pull out the imaging drum, unhook the spring that closes this flap, and leave the flap open. The toner cartridge can then be inserted without any problems.
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