Introduction
Use the washer's built-in service modes to pinpoint why it may not spin, drain, or complete cycles. This guide shows how to open the top panel, retrieve the hidden technician sheet, enter diagnostic mode, read and clear error codes, run automatic and manual component tests, and finish with the required recalibration.
What you need
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Step 1 Gather the required tool
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Use a 1/4" nut driver to remove the rear screws in this guide.
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Step 2 Remove the rear screws
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Use the 1/4" nut driver to remove the harness-plate screw and the two top-panel screws from the rear of the washer.
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Step 3 Release the top panel
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Pull the lid toward you, lift it upward, then push it back to let the top panel pivot on its rear hinges.
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Step 4 Secure the open top
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Tape the washer lid closed before lifting the top panel to keep it from swinging open.
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Step 5 Retrieve the service manual
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Remove the technician sheet from the front left corner inside the cabinet and keep it handy for code reference.
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Step 6 Set the selector knob to neutral
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With power connected rotate the cycle knob counter-clockwise until it reaches the 12 o’clock position completing one full turn.
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Step 7 Activate diagnostic mode
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Turn the knob right three clicks, left one click, then right one click, pausing about half a second between each movement.
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Step 8 Access the diagnostic sub-menus
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Rotate the knob clockwise to scroll through Error Code, Automatic Test, Manual Test, and Recalibration modes.
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Step 9 Open error code mode
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Stop when only the Cycle Complete LED is lit and press Start to enter the error code menu.
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Step 10 Read the stored fault codes
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Turn the knob clockwise to view each of the four most recent fault codes.
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Step 11 Clear all fault codes
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After the fourth code turn the knob once more, then press and hold Start for about five seconds while all LEDs flash to erase the memory.
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Step 12 Run the automatic component test
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Rotate to Automatic Test and press Start; the washer will fill, agitate, drain, and spin through every major function in roughly three minutes.
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Step 13 Bypass the lid lock for observation
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Remove the two Torx screws securing the lid striker, slide the striker off, and insert it into the lid lock to simulate a closed lid.
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Step 14 Evaluate automatic test results
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Watch and listen as the washer moves through each step to identify any component that fails to actuate, fill, drain, or spin.
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Step 15 Enter manual test mode
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Select Manual Test, press Start, then rotate the knob to the function you wish to test individually.
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Step 16 Run and exit manual tests
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Press Start to begin the selected action and press it again to stop when finished.
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Hold Start for three to four seconds to cancel manual mode and return the control to standby.
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Step 17 Recalibrate the washer
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From diagnostics rotate the knob four clicks clockwise until only the Rinse LED remains lit, then press Start.
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Step 18 Reinstall the top panel
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Lower the top panel onto the cabinet, slide it forward to seat the hinges, and tighten the two top panel screws and harness plate screw.
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Step 19 Return the washer to service
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Remove the tape, move the washer back into place, and resume normal use with diagnostics complete.
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Clear old codes, finish recalibration, and use the results you recorded to guide any follow-up troubleshooting. Repair didn't go as planned? Ask our Answers community for help.
