How to Access Diagnostic Mode on a Hotpoint Washing Machine

Step 1 Confirm the console light layout

Check that the control panel uses the same style and orientation of indicator lights shown in the video before following the light-based code instructions.
Use the exact light positions on your console when comparing what’s flashing, because the service-mode features in this video are tied to this specific light configuration.

Ask FixBot

Look for the hidden technician sheet near the back left corner of the washer.
Tilt the washer against a wall and check underneath that back left corner for the manual.
Support the washer securely while it’s tilted so it can’t slip or fall.
Use the technician sheet for the exact mode list, error-code definitions, troubleshooting tips, and schematics for your specific model.
If the manual isn’t underneath, it may be placed near the processor behind a plate, but the steps to access that area aren’t shown in the provided source material.

Ask FixBot

Press and hold the Start/Pause button.
Keep holding Start/Pause while turning the cycle dial clockwise seven clicks (increments).
Release the Start/Pause button when the dial is on the seventh increment.
Confirm service mode is active by checking that all console lights flash on and off at the same time (from Deep Rinse Fill through Lid Locked).

Ask FixBot

Turn the dial clockwise to move forward through the service test numbers.
Turn the dial counterclockwise to move backward through the service test numbers.
Press the Start/Pause button to activate the currently selected service mode and observe the function the mode is meant to operate.
Use the technician sheet to understand what each service mode is designed to do on your model.

Ask FixBot

Select service mode number one (fault codes).
Press the Start/Pause button to display a fault code using a flashing-light sequence.
Read the flashing lights as a binary code sequence and match it to the fault-code chart in the technician sheet.
Press the Start/Pause button repeatedly to scroll through any additional stored failures.
If there are no stored or active error codes, all LED lights blink on and off at the same time.
Exit the fault-code display by turning the dial to the next service mode.

Ask FixBot

Expect the number of available service modes to vary by model, even if the washer looks similar.
Use the technician sheet from your washer to confirm the exact number of service modes and the exact fault-code meanings for your model.
WARNING: The source material doesn't include a full error-code list or every binary-to-code mapping, so confirm those details with the technician sheet before drawing repair conclusions.

Ask FixBot