Introduction
Use this guide to replace or upgrade the RAM in your 14-inch HP Pavilion x360 laptop.
Note: This procedure was written using a model 14-dw1010wm HP Pavilion x360 14 Convertible Laptop PC, but is fully compatible with any 14-inch HP Pavilion x360 laptops with model numbers starting with 14-dw or 14m-dw.
This laptop has two RAM slots that support DDR4 SO-DIMM memory modules.
What you need
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Use an opening pick to peel up an end of the front rubber foot until you can grip it with your fingers.
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Peel up the end of the foot with your fingers just until the hidden screw underneath is exposed—you don't need to fully remove the foot.
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Tool used on this step:Tesa 61395 Tape$8.95
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Peel up the other ends of the feet to expose the three remaining screws.
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Press down firmly on the ends of the feet to secure them into their recesses.
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If the foot adhesive doesn't remain tacky enough to readhere, you can use double-sided tape such as Tesa Tape.
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Use a Phillips screwdriver to remove the five screws securing the back cover:
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Four larger 6.7Â mm-long black screws
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One smaller 2.9Â mm-long silver screw
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Insert the flat side of an opening pick into the seam between the top right corner of the back cover and the frame.
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Pry up to release the clips securing the back cover.
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Use a Phillips screwdriver to remove the four 4.6Â mm-long screws securing the battery.
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Tool used on this step:Tweezers$4.99
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Gently lift the upper edge of the battery to disconnect its socket from the motherboard.
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Remove the battery.
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Use the flat end of a spudger to pry up around the edges of the metal shield covering the sticks of RAM.
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Your laptop has two memory slots, each with a pair of metal arms that secure a stick of RAM.
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Simultaneously push out the metal arms on each side of a stick of RAM until they disengage and the stick pops up at a slight angle.
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Pull the stick of RAM out of its socket to remove it.
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Repeat for a second stick of RAM.
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To reassemble your device, follow these instructions in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Try some basic troubleshooting, or ask our Answers community for help.
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