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Introduction

Is your device failing to boot, frequently crashing, giving you blue screens? If said case is so, you may have damaged RAM. The RAM is a vital component of your device that is responsible for storing short term information. In the event of it being damaged your device will not operate.

What you need

Step 1 Lower Case

HP 14-dq5043cl RAM Replacement, Lower Case: step 1, image 1 of 2

HP 14-dq5043cl RAM Replacement, Lower Case: step 1, image 2 of 2

For your safety, unplug all peripheries, discharge the battery below 25%, and power down your device before beginning disassembly.
Remove the two rubber feet on the lower case.
If you intend to reuse the rubber feet: Use a hairdryer or iOpener to lightly heat the feet to loosen the adhesive that secures them prior to removal. Take care not to stretch out the rubber.

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Step 2

Remove the six M2XL6 Phillips screws that secure the lower case.

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Step 3

HP 14-dq5043cl RAM Replacement: step 3, image 3 of 3

Insert a nylon spudger into the seam between the lower case and chassis.
Pry around the entire perimeter until the lower case fully releases.
Remove the lower case.

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Step 4 RAM

HP 14-dq5043cl RAM Replacement, RAM: step 4, image 1 of 3

HP 14-dq5043cl RAM Replacement, RAM: step 4, image 2 of 3

HP 14-dq5043cl RAM Replacement, RAM: step 4, image 3 of 3

Two clips secure each RAM module in place, one on each side. Using your fingers, spread the clips away from the RAM module.
When released, the RAM modules will pop up at a slight angle.
Slide the RAM module straight out to remove it.

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Conclusion

To reassemble your device, follow the above steps in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Try some basic troubleshooting or ask our Answers community for help.