Free Shipping on Domestic Orders $75+

Introduction

Is your device failing to boot, frequently crashing, giving you blue screens? If said case is so, you may have damaged RAM. The RAM is a vital component of your device that is responsible for storing short term information. In the event of it being damaged your device will not operate.

What you need

1. Step 1 Lower Case
  For your safety, unplug all peripheries, discharge the battery below 25%, and power down your device before beginning disassembly.
  
  Remove the two rubber feet on the lower case.
  
  If you intend to reuse the rubber feet: Use a hairdryer or iOpener to lightly heat the feet to loosen the adhesive that secures them prior to removal. Take care not to stretch out the rubber.
  Edit
  
  Ask FixBot
  
  Add Comment
  
  1024
2. Step 2
  Remove the six M2XL6 Phillips screws that secure the lower case.
  Edit
  
  Ask FixBot
  
  Add Comment
  
  1024
4. Step 3
  Insert a nylon spudger into the seam between the lower case and chassis.
  
  Pry around the entire perimeter until the lower case fully releases.
  
  Remove the lower case.
  Edit
  
  Ask FixBot
  
  Add Comment
  
  1024
1. Step 4 RAM
  Two clips secure each RAM module in place, one on each side. Using your fingers, spread the clips away from the RAM module.
  
  When released, the RAM modules will pop up at a slight angle.
  
  Slide the RAM module straight out to remove it.
  Edit
  
  Ask FixBot
  
  Add Comment
  
  1024

Conclusion

To reassemble your device, follow the above steps in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Try some basic troubleshooting or ask our Answers community for help.

Cancel: I did not complete this guide.