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Introduction

RAM is temporary memory your computer uses to run programs. More RAM means smoother multitasking. Unlike your hard drive, RAM is wiped when the computer turns off.

You may want to upgrade your RAM if you're experiencing slow performance, crashes, or error messages.

For any troubleshooting questions, you may visit the website linked below:

iFixit troubleshooting common issues

(https://www.ifixit.com/Troubleshooting/H...)

What you need

Step 1 Battery

HP 14-dq5009nr RAM Replacement, Battery: step 1, image 1 of 3

HP 14-dq5009nr RAM Replacement, Battery: step 1, image 2 of 3

HP 14-dq5009nr RAM Replacement, Battery: step 1, image 3 of 3

Peel the rubber feet off the bottom casing to reveal hidden screws.
Keep the rubber feet for reassembly.
Make sure the device is completely powered off before replacement.

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Step 2

Use a Philips #0 screwdriver to remove the eight screws from the back case.
Six 7 mm-long screws
Two 4.8 mm-long screws

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Step 3

HP 14-dq5009nr RAM Replacement: step 3, image 3 of 3

Use a plastic opening tool to separate the back case from the palmrest keyboard assembly. Gently pry the back cover from the device.
Start from a corner of the device and run the opening tool along the edge of the cover to release the clips before you separate them.
Be careful to not bend or crack the back cover.

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Step 4

Use a Phillips #0 screwdriver to remove the four 3 mm screws that secure the battery to the chassis.

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Step 5

HP 14-dq5009nr RAM Replacement: step 5, image 3 of 3

Angle the battery up slightly and gently pull it from the socket on the motherboard.

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Step 6 RAM

HP 14-dq5009nr RAM Replacement, RAM: step 6, image 1 of 3

HP 14-dq5009nr RAM Replacement, RAM: step 6, image 2 of 3

HP 14-dq5009nr RAM Replacement, RAM: step 6, image 3 of 3

Pull the two side clamps away from the RAM.
Handle the RAM stick by the edges and avoid touching the gold contacts to prevent static discharge or damage to the module.