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Introduction

If the keyboard for your Dell Latitude 3189 is unresponsive or has broken keys, you may want to replace the keyboard.

Before replacing the keyboard you will need to remove the base cover in order to access the push holes inside of the laptop.

The ribbon keyboard connector can damage easily, be careful when removing the ribbon cable as to not break the connector socket.

What you need

Before beginning, power off and unplug the device.
Use a Phillips screwdriver to loosen the seven captive screws that secure the lower case.

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Insert a nylon spudger between the lower case and chassis at the two hinge spaces on the back side of the laptop and pry up the lower case.
Do not use metal items to pry the base cover off, like a screwdriver, as it could slip and damage internal components.
Avoid prying at the ports.

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Grip and lift the lower case up and away.
If you feel any significant resistance, double check that all of the screws are loosened.

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Flip up the black lock bar on the ZIF connector with a plastic spudger.
Make sure to only lift the flap and not the connector socket because the socket easily breaks off.
Gently pull the ribbon cable directly out of its socket.
This should require almost no force.

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Use a blunt tool to push through the two highlighted holes labeled "KB." This will dislodge the keyboard.
The keyboard will be removed from the opposite side.

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From the front side of the laptop, pull the keyboard up and away.
Pulling the keyboard away will be undoing plastic clips and maybe require more force than you initially think. Slide opening picks around the perimeter to help disconnect the plastic clips.