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Introduction

The Bose QuietComfort 15 headphones uses a detachable audio cable to connect the headphones to devices like phones, tablets, and computers. If your headphones have no sound or static noise, the audio cable may need to be replaced.

Before beginning, make sure you have a compatible Bose QuietComfort 15 audio cable. Handle the headphones gently to avoid damaging the audio jack.

What you need

Step 1 Audio Cable

Bose QuietComfort 15 Audio Cable Replacement, Audio Cable: step 1, image 1 of 3

Bose QuietComfort 15 Audio Cable Replacement, Audio Cable: step 1, image 2 of 3

Bose QuietComfort 15 Audio Cable Replacement, Audio Cable: step 1, image 3 of 3

Hold the headphones with the earcups facing the ceiling.
Find the cable port on the right earcup.
Ensure the cable is not tangled or under tension.
The cable uses a connector designed specifically for these headphones.

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Step 2

Bose QuietComfort 15 Audio Cable Replacement: step 2, image 3 of 3

Check for dust, lint, or debris inside the port.
Clean gently with a dry cotton swab or a soft brush if needed.
Do not insert metal objects into the port.

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Step 3

Bose QuietComfort 15 Audio Cable Replacement: step 3, image 3 of 3

Align the new cable with the port.
Push it in until it feels secure.
Plug the other end into your device.
Test audio in both earcups.
Do not force the cable if it does not slide in easily.
A proper connection should produce clear, stable audio without cutting out.

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Conclusion

To reassemble your device, follow the above steps in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Try some basic troubleshooting or ask our Answers community for help.

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