MacBook Pro Service Course

Getting Started

Welcome to the MacBook Pro course.

Reviewing this course will enable you to efficiently troubleshoot and service MacBook Pro computers.

MacBook Pro computers present special challenges for service technicians.

We will review how you can best address these challenges.

In addition, we will offer guidance on best troubleshooting and repair practices.

Target Audience

This course is intended for technicians who support and service Apple products.

Prerequisite Courses

• Basic Computer Theory and Terms

• Underlying Technologies

• References

• Diagnostics

• Troubleshooting Theory

• ESD Precautions

• Hardware Tools

• Technician Safety

• Hardware Service Issues

• Liquid Crystal Displays

• Wireless Networking

Time Required

• 45 minutes

Course Objectives

Applicable to all models covered in this course:

Given an isolated hardware device issue and a possible resolution, use Apple documentation, approved tools, and service inventory to safely repair the hardware device in 45 minutes.

• Using Apple technical documentation as a reference, remove and then replace a specified component of a given supported product in the time allocated for that repair procedure.

• Given a hardware service repair and the correct Apple technical documentation for a specified supported product, identify the service and safety issues for that product in 2 minutes.

Given a hardware service repair and the correct Apple technical documentation for a specified supported product, identify specialized tools/fixtures or procedures required to service that product in 2 minutes.

• Use hardware service diagnostics to thoroughly verify that a given hardware service repair was completed correctly in 5 minutes.

• Reseat identified connectors to resolve a hardware issue on a given device before replacing any service parts on that device in 10 minutes.

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Next: MacBook Pro Overview

MacBook Pro Overview

MacBook Models

• Documentation

MacBook Pro Models

The MacBook Pro series was introduced in January of 2006. It brought Intel-based processors to Apple's professional portable line.

The MacBook Pro series consists of the following models:

• MacBook Pro

MacBook Pro (15-inch Core 2 Duo)

MacBook Pro (15-inch 2.4/2.2GHz)

MacBook Pro (17-inch)

MacBook Pro (17-inch Core 2 Duo)

MacBook Pro (17-inch 2.4GHz)

MacBook Pro (15-inch Late 2007)

MacBook Pro (17-inch Late 2007)

MacBook Pro (15-inch Early 2008)

MacBook Pro (17-inch Early 2008)

MacBook Pro (15-inch Glossy)

MacBook Pro (17-inch Late 2008)

MacBook Pro (15-inch Late 2008)

MacBook Pro (17-inch Early 2009)

MacBook Pro (13-inch Mid 2009)

MacBook Pro (15-inch Mid 2009)

MacBook Pro (15-inch Mid 2009, 2.53 GHz)

MacBook Pro (17-inch Mid 2009)

MacBook Pro (17-inch Mid 2010)

• MacBook Pro (15-inch Mid 2010)

MacBook Pro (13-inch Mid 2010)

Documentation

Here are the MacBook Pro service manuals and technician guides.

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Course Exercise

Open this page $ \underline{\text{separately}} $ and keep it open while you review the course.

As you go through the course answer the following questions.

1. What is the maximum amount of memory you can install in a MacBook Pro (Core 2 Duo)?

A. 1 GB

B. 1.5 GB

C. 2 GB

D. 2.5 GB

E. 3 GB

2. Where is the MacBook Pro (17-inch) serial number located?

A. The top of the battery bay

B. The bottom of the battery bay

C. On the bottom of the main battery

D. Underneath the illuminated keyboard

3. What type of battery is used in the MacBook Pro (17-inch)?

A. Lead acid

B. Lithium ion

C. Di-lithium ion

D. Lithium polymer

4. A customer complains that her MacBook Pro will not start up unless it is plugged in. What is the first question you should ask her?

5. A customer complains that their MacBook Pro is running too hot. What should you first ask this person?

6. Using the MacBook Pro service manual, locate the position of the power button pads on the logic board.

7. A customer states that the display hinge on his MacBook Pro (17-inch) will not stay open when the display is partially raised. How do you respond?

8. What are the recommended tools for cleaning a MagSafe connector?

9. What is the first step you should perform before doing any work inside the MacBook Pro (13-inch, Mid 2009)?

A. Remove the top case

B. Remove the main battery

C. Disconnect the main battery

D. Remove any installed memory

E. Remove the