iFixit - Answers With Device "iPhone 13 Pro Max"

iPhone 13 Pro Max: 15 devices with camera message, no wide angle, cinema mode not working

Sat, 20 Jul 2024 11:58:12 -0700

Hello everyone.
We sold a large batch of 13 pro max's and the customer returned 15 of them due to what he claimed was "Camera issues".
After receiving them we find that the wide angle camera doesn't work nor does cinema mode. They are also giving a camera message saying non genuine camera.

We test every phone through phone check and even manual test most phones before shipping out so to me it seems unlikely that we missed this many devices. If it was 1 or 2 phones it would be more believable but not 15.

We checked to see if the serial matched on the camera in the phone currently on one of these devices and it did match, we have yet to check the other 15. Also the phones do appear like they have been opened as the water proof seal is no longer there.

My question is...
Is there someway that this customer tampered with the rear camera ?
Can serial numbers be re-written to a rear camera?
What could possible explain this happening?

Thank you for reading, appreciate any insight.

⟐ Answered July 20, 2024 at 11:58 MST

iPhone 13 Pro Max: Wifi, bluetooth, and cellular not working after drop

Thu, 26 Mar 2026 04:09:48 -0700

I recently dropped my iPhone 13 Pro Max, and as a result, it no longer connects to wifi, bluetooth, or cellular data. It also cannot send or receive texts or calls. I'm certain this is a hardware issue because it resulted from a drop, and I have tried all of the software troubleshooting methods available to no avail.

I want to know what kind of internal damage this could be. I haven't taken the phone apart because I want to know what my best option is, and it's possible that paying Apple an arm and a leg to replace it might be the better option. However, if it's easy/cheap enough to repair, I would be interested in doing that. My best guess is that the modem is damaged or disconnected, which I believe is an integral part of the motherboard. Is it possible to fix something like that? Is it possible a different component is damaged or disconnected that affects connectivity?

⟐ Commented March 26, 2026 at 4:09 MST

iPhone 13 Pro Max: Phone is restarting every 3 minutes

Tue, 18 Mar 2025 05:46:55 -0700

@dadibrokeit having same issue. Phone is restarting every 3 minutes. Just randomly started doing this. Phone was in for a repair a few weeks ago and was working fine. Now today it just won’t stop rebooting.

Will attach photos of the crash report.

⟐ Commented March 18, 2025 at 5:46 MST

iPhone 13 Pro Max: Phone calls breaking up

Sun, 05 Feb 2023 10:53:15 -0700

My brand new iPhone 13 Pro Max does not have clear calls. Usually after a couple minutes, people on the other end say they are hearing like every other word. And Apple replaced the phone & still does it. As for my Altice service, an iPhone 6s does not have any issues & my 8plus never had any issues with calls. Anyone else experiencing this?

⟐ Answered February 05, 2023 at 10:53 MST

iPhone 13 Pro Max: Why is my phone restarting every 5-8 minutes?

Thu, 26 Jun 2025 16:03:46 -0700

I have no idea how to read this but this is what it says in the panic log . Can anyone please give me any information on how to fix it . The back of the phone is beaten badly but the front is fine camera is fine and so is the mic and the charging works too-

"build" : "iPhone OS 16.1.1 (20B101)",

"product": "iPhone14,3",

"socld" : "0x00008110",

"kernel" : "Darwin Kernel Version 22.1.0: Thu Oct 6 19:34:09 PDT 2022; root:xnu-8792.42.7~1/RELEASE_ARM64_Т8110",

"incident" : "544F7F14-16E9-4322-B8D3-57448981E4EC",

"crashReporterKey" : "3960bf5dd85048ba97a90dfOb723eecfab98a588",

"date": "2024-05-02 14:09:03.44 -0700",

"panicString": "panic(cpu 0 caller Oxfffffff030092edc): SMC PANIC - ASSERTION FAILED: target\d64V/target.cpp:263: 0, SMC BSC failure, spreadsheet ver (*10)

190\nS.sensor array 0 - 6 is 0x0, 0x800, OxO, OxO, OxO, 0x0, 0x0\nF.sensor array 0 is

0x0\n|n - Misc(2) OUTBOX1 not ready\nASSERTION FAILED: target\/d64V

target.cpp:263: 0, SMC BSC failure, spreadsheet ver (*10) 190\nS.sensor array 0 - 6 is OxO, 0x800, 0X0, OxO, OXO, OXO, OxO|nF.sensor array 0 is OxO|n|n\nRTKit:

RTKit-2062.40.13.release - Client: AppleSMCFirmware-3396.42.3.d64.RELIn!UUID:

⟐ Commented June 26, 2025 at 16:03 MST

iPhone 13 Pro Max: iPhone 13pm face id and potrait mode x1 zoom not working!

Fri, 16 Aug 2024 09:53:24 -0700

Greetings Team!

I just had my iPhone 13 Pro Max motherboard replaced, after successfully replacing it I got to know the Face ID doesn't work with the new motherboard. I assumed its same as Touch ID not working when replacing logic board.

But I also found out that my rear camera X1 Potrait mode, front Potrait & cinematic video and measure app camera feature not working, otherwise X3 Potrait mode works and all every other camera feature works perfectly. I am assuming is it because the X1 Potrait mode, and measurer app uses Lidar Sensor of which is not supported with the motherboard. I need suggestions and help on what to do. Many thanks!

⟐ Answered August 16, 2024 at 9:53 MST

iPhone 13 Pro Max: Do I need a laminator for iPhone screen repair?

Sun, 18 Feb 2024 10:14:55 -0700

I’m very interested in starting iPhone screen repair/ refurbishing, and I keep on seeing videos of people doing it with a laminator.

-what does the laminator do?

- Is it needed, and if not, what is an alternative (if any)?

⟐ Edited February 18, 2024 at 10:14 MST

iPhone 13 Pro Max: How do I replace the glass protecting the camera?

Sun, 10 Sep 2023 12:50:54 -0700

Somehow my glass lens cracked protecting my camera on my phone and chip another, I how would I go about to fixing this dilemma ?

⟐ Commented September 10, 2023 at 12:50 MST

iPhone 13 Pro Max: Power down iPhone 13 with broken/dead screen

Mon, 30 Dec 2024 04:42:40 -0700

I am trying to turn off and power down my iPhone 13 ProMax with a cracked/dead/dark screen. Without being able to see anything on the screen or use the screen I can't use the off-slider, nor can I tell when the apple logo appears. So the volume up/down and power button trick won't allow me to shut it down so I can replace the screen.

⟐ Answered December 30, 2024 at 4:42 MST

iPhone 13 Pro Max: Can the front glass be replaced?

Sat, 25 Nov 2023 08:54:28 -0700

Hello, my glass is broken on my iPhone 13 Pro Max. I can’t find any info on fixing the glass only. The screen is working well. It’s just the putter glass that’s messed up

Is this item the glass or what surrounds it?

iPhone 13 Pro Max Display Assembly Adhesive

Thank you

⟐ Answer accepted November 25, 2023 at 8:54 MST

iPhone 13 Pro Max: iPhone 13 Phone lost cell service. After a reset it will not activate.

Tue, 24 Feb 2026 23:52:57 -0700

Phone lost it's cell service and the bars went to waving at me. Preformed the update 16.2 then it would not verify the update. I managed to update the phone to 16.2 from ITunes, still no cell service. Apple had me reset the phone and now it is stuck in the setting up a new phone start up. It will not activate. The wifi work but the cell side doesn't. Anyone else with this problem?

⟐ Answered February 24, 2026 at 23:52 MST

iPhone 13 Pro Max: No service on iPhone 13 Pro Max

Sun, 28 Dec 2025 02:10:48 -0700

Hello, I have an iPhone 13 Pro Max currently running on iOS 18.2. It has been working without any problems until last two weeks. For some reason, the phone lost the ability to connect to mobile networks which makes it unusable. To be specific, it works only sometimes and without any problems as it worked before, but once it happens, the only way to fix it is to wait until it starts working again by itself. The phone just drops into searching and then shows 'no service.' I have also noticed that 5GHz Wi-Fi is not detected during that time, and in settings, there is 'mobile service issue detected.' The intervals between working and not working are completely random. Sometimes it fixed itself right away, sometimes it takes hours.

I read a few articles about it on the internet and saw that it happens due to the back glass getting destroyed, the phone being dropped, etc. Yet I have taken good care of the device – I was using a phone case all the time, it was never water damaged or opened internally, nor was it dropped hard. The phone is in perfect condition.

I have tried restarts, airplane mode, reset network settings, recovery restore, DFU restore, using only eSIM or only a physical SIM, etc. Nothing worked.

What is weird is that when I tried the diagnostics mode by holding volume buttons and connecting a cable, nothing was detected. I did not get any errors even on the RF module. After checking with 3Utools, I do have both IMEI and baseband firmware version.

Did anyone encounter a problem like this?

Thank you so much for your help and have a nice day.

⟐ Answer edited December 28, 2025 at 2:10 MST

iPhone 13 Pro Max: What is best quality replacement battery?

Thu, 09 Oct 2025 19:27:07 -0700

Hi,

Need to replace battery in iPhone 13 pro max but afraid of buying poor quality battery. One earlier phone (6 or 8) I remember I just dropped by a street "fix it" shop and bought a battery that was drained really fast.

so... what is the best? The original? And where can that be bought without paying too much? :)

cheers

⟐ Answered October 09, 2025 at 19:27 MST

iPhone 13 Pro Max: Black screen after updating to ios 18

Tue, 26 Nov 2024 04:57:46 -0700

Have a 13 Pro Max with a third party screen soft oled. Did the ios 18 update and now have a black screen. The phone works though, I can unlock it and it makes sound but screen stays black. I tried to enter recovery mode and install ios 17.6 and I could see the apple logo on my screen so I know my screen works fine. But the downgrade does not work because I get an error around 20% with 3utools. Did Apple really disable all third party parts with the new ios?

⟐ Answered November 26, 2024 at 4:57 MST

iPhone 13 Pro Max: Comes on but shows yellow light on screen that turns off

Thu, 19 Mar 2026 10:03:53 -0700

What cloud be the cause

⟐ Answered March 19, 2026 at 10:03 MST

iPhone 13 Pro Max: Ribbon cable from bottom of logic board to right side of the frame.

Sat, 28 Feb 2026 09:01:06 -0700

On the bottom of logic board closest to the cameras there is a ribbon cable from the logic board going to the right side of the case how do you replace that ribbon cable

⟐ Commented February 28, 2026 at 9:01 MST

iPhone 13 Pro Max: Earpiece speaker not working iPhone 13 Pro Max

Sat, 17 Jan 2026 05:39:23 -0700

Hi, I just replaced the earpiece speaker for my iPhone 13 Pro Max and the earpiece is still not working, could it be a dodgy connector where the gold pins touch?

Should I buy this to fix it?

Thanks

⟐ Commented January 17, 2026 at 5:39 MST

iPhone 13 Pro Max: Display Black despite screen replacement, touch still working

Sat, 03 Aug 2024 17:37:57 -0700

A couple of days ago my phone's display turned black during normal use, however touch, face id, etc. were all fully functional as i could hear the sound cues. i had recently replaced the screen with a third party one, so it wasnt too surprising. i took it out and ordered another, making sure to install it carefully and despite being a new screen the display still does not come on. i plugged it into my computer to work on and got the display to come up, and even used touchscreen on the phone to navigate through some settings. what fixes could i try to resolve this? hard resetting, restoring and unplugging the battery have all been exhausted. any help would be much appreicated.

⟐ Commented August 03, 2024 at 17:37 MST

iPhone 13 Pro Max: Does the replacement glass back panel come with the apple logo?

Thu, 11 Jan 2024 01:00:33 -0700

Does the replacement glass back panel come with the apple logo?

⟐ Answered January 11, 2024 at 1:00 MST

iPhone 13 Pro Max: If dropped in fire and screen slid off could I get new screen and it w

Mon, 09 Jan 2023 17:25:04 -0700

My phone dropped in burning pile, when i finally realized what had happened, i dug in the ashes and found it, the screen just slid off phone. To my surprise, my phone is still working, i have been getting notifications, and phone is ringing. If i replace screen should that be all i need to do?

⟐ Commented January 09, 2023 at 17:25 MST