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<title><![CDATA[iFixit - Answers With Device &quot;iPhone 11 Pro Max&quot;]]></title>
<link>https://www.ifixit.com/Answers/Device/iPhone_11_Pro_Max?rss=yes</link>
<description><![CDATA[Top Questions according to your query. Only showing &quot;iPhone 11 Pro Max&quot; questions.]]></description>
<language>en-US</language>
<pubDate>Fri, 03 Apr 2026 23:26:14 -0700</pubDate>
<item>
<title><![CDATA[iPhone 11 Pro Max: Stuck on “connect to mac or to a pc with itunes”]]></title>
<description><![CDATA[<p>Brand new iphone 11 pro max. Customer received a swap device from apple. She went through the wizard and scanned her esim. After that the phone said it needed an update. After updating it keeps failing to activate and that I need to connect the iphone to itunes. When I do this, it succeeds goes to the home screen for less than 1 second and then it says activating again.</p>

<div class="large videoFrame videoBox_center" style="width:452px"><div class="videoBox"><video id="FL1ZEQukqAiWFxh4" controls width="448"   height="252"   poster="https://guide-images.cdn.ifixit.com/igi/PYPCQFoQ5LvGfHrC.large" loop   >  <source src="https://documents.cdn.ifixit.com/igo/video/ifixit/FL1ZEQukqAiWFxh4_MP4_720.mp4" type='video/mp4; codecs="avc1.4D401E, mp4a.40.2"' res="720" label="480p" /> </video></div></div>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/NumWJeWMHc5FpVBJ.standard" width="169" height="225" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/NumWJeWMHc5FpVBJ.huge&quot;, '', 'width=900,height=1200')" /></div>

<p>Tried restoring using both recovery mode and dfu mode. Both times it will get stuck on the same screen. What strange is that her esim is still registered even after restoring with dfu mode. Is this a hardware malfunction?? Have not seen this before.</p>

<p>⟐ Answered February 10, 2024 at 5:59 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/629704/Stuck+on+%E2%80%9Cconnect+to+mac+or+to+a+pc+with+itunes%E2%80%9D</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/629704</guid>
<pubDate>Sat, 10 Feb 2024 05:59:57 -0700</pubDate>
</item>
<item>
<title><![CDATA[iPhone 11 Pro Max: Where is the microphone on iPhone 11 Pro Max?]]></title>
<description><![CDATA[<p>Where is the microphone on iPhone 11 Pro Max?  Is it on the side of the lightning charger hole (bottom) or at the top. (If at top, where someone thinks it is, how does that make sense when you’re on a call, using only the iPhone to speak into, with ear to phone?  You mouth is close to the bottom (lightning port charge hole). Thanks!</p>

<p>⟐ Answered December 12, 2025 at 16:33 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/593416/Where+is+the+microphone+on+iPhone+11+Pro+Max</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/593416</guid>
<pubDate>Fri, 12 Dec 2025 16:33:58 -0700</pubDate>
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<item>
<title><![CDATA[iPhone 11 Pro Max: Mic2 thermalmonitord panic still thrown after flex cable replacement]]></title>
<description><![CDATA[<p>I have a water-damaged iPhone 11 Pro Max A2161. Face ID stopped working immediately (shocker) and a few days later, the thermalmonitord boot loop started. I replaced the power flex cable with one from iFixit, no luck. I replaced the replacement cable with an original Apple donor one off eBay, no luck. 180 second panic cycles happen like clockwork. I used <a href="/Answers/View/645543/iPhone+11+REBOOT+LOOP+-+THERMALMONITORD" target="_blank">this</a> and <a href="/Answers/View/760987/Back+Glass+Repair+=+Thermalmonitord+Missing+Sensor+Mic+2" target="_blank">this</a> iFixit question and <a href="https://www.ipadrehab.com/article.cfm?ArticleNumber=49">this site</a> as reference.</p>

<p>I don't own a microscope, but the pins on the connectors look good under a magnifying glass. I'm no electrical engineer, but I'll happily become one to save the phone. Does anyone have any suggestions on my next move?</p>

<p>Here's a <a href="https://drive.google.com/file/d/1OicFsLZAeR6msFmN0tXOTrcby8tJ7oU9/view?usp=share_link" rel="nofollow noopener noreferrer" target="_blank">Google Drive txt</a> of the (abbreviated) panic log. Below is the magic bullet:</p>

<p><code>no successful checkins from thermalmonitord\nservice returned not alive with context : is_alive_func returned unhealthy : current 3bfffffffffff, mask 1ffffffffffff, expected 1ffffffffffff. SD: 1 BC: 1 RC: 0 BS: 1, Missing sensor(s): mic2</code></p>

<p>⟐ Commented March 15, 2023 at 22:31 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/770966/Mic2+thermalmonitord+panic+still+thrown+after+flex+cable+replacement</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/770966</guid>
<pubDate>Wed, 15 Mar 2023 22:31:20 -0700</pubDate>
</item>
<item>
<title><![CDATA[iPhone 11 Pro Max: Where the heck is the NFC chip located?]]></title>
<description><![CDATA[<p>Does anyone know where the NFC is located? I haven’t seen a video mentioning this. I think it’s near the camera, but not sure.</p>

<p>⟐ Commented July 04, 2020 at 2:18 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/644148/Where+the+heck+is+the+NFC+chip+located</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/644148</guid>
<pubDate>Sat, 04 Jul 2020 02:18:19 -0700</pubDate>
</item>
<item>
<title><![CDATA[iPhone 11 Pro Max: I purchased an Icloud locked iPhone no refund need help unlock icloud]]></title>
<description><![CDATA[<p>I have a A13 running IOS15.6 which i ordered online used , was advertised unlocked and did necessary calling for a refund and completely sruck out, listing was gone no more contact  information on the site about the seller. Unfortunately phone is icloud lock and i don't have money to pay for it to pay for unlocking service. My question is any free Software online or freeware site i can use for removing Icloud lock for free of course will  be a blessing please.</p>

<p>⟐ Commented October 11, 2023 at 16:21 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/784277/I+purchased+an+Icloud+locked+iPhone+no+refund+need+help+unlock+icloud</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/784277</guid>
<pubDate>Wed, 11 Oct 2023 16:21:15 -0700</pubDate>
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<item>
<title><![CDATA[iPhone 11 Pro Max: Earpiece Replacement and Face ID Functionality]]></title>
<description><![CDATA[<p>I’ve been asked to replace the front earpiece for an iPhone 11 Pro Max. Will Face ID still work after replacing this part? I’m a bit uncertain about this from  the repair guide: “The flood illuminator forms part of the biometric Face ID security feature, and Face ID functions will fail if the original component is damaged or incorrectly installed. Replacing it with a new part will also cause Face ID to fail, so take extra care not to damage any of these components during this procedure”. <br /></p>

<p><br /></p>

<p>Link to guide: <a href="/Guide/iPhone+11+Pro+Max+Earpiece+Speaker+and+Front+Sensor+Assembly+Replacement/128662">iPhone 11 Pro Max Earpiece Speaker and Front Sensor Assembly Replacement</a></p>

<p>It seems that the flood illuminator is included in the earpiece that needs to be replaced. Anyone have any experience with this repair?</p>

<p>⟐ Commented May 16, 2023 at 13:43 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/671860/Earpiece+Replacement+and+Face+ID+Functionality</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/671860</guid>
<pubDate>Tue, 16 May 2023 13:43:16 -0700</pubDate>
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<item>
<title><![CDATA[iPhone 11 Pro Max: My phone is turning off suddenly every 3/4 minutes]]></title>
<description><![CDATA[<p>I phone 11 pro max problem</p>

<p>My phone is turning off suddenly every 3/4 minutes, then it turns on automatically.  Important battery message shows after turning on the mobile.  And the mobile is charging at 1%, and no battery health is showing.  Again the battery health of the phone is showing for some time, everything looks normal.  Then after running the phone again for a while the phone turns off and on again and the Battery important message is showing.</p>

<p>⟐ Answered April 02, 2024 at 15:39 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/780024/My+phone+is+turning+off+suddenly+every+3-4+minutes</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/780024</guid>
<pubDate>Tue, 02 Apr 2024 15:39:34 -0700</pubDate>
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<item>
<title><![CDATA[iPhone 11 Pro Max: Back Glass Repair = Thermalmonitord Missing Sensor Mic 2]]></title>
<description><![CDATA[<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/Eh1VZrToKYwUlqLM.standard" width="169" height="225" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/Eh1VZrToKYwUlqLM.huge&quot;, '', 'width=900,height=1200')" /></div>

<p>While doing a back glass repair I managed to rip both the small microphone sensor under the flash and the gold/white sensor to the right of it. I've gone through the data logs and found an error for a missing sensor Mic 2.</p>

<p>I've read from other forums that this is the Power Flex Cable. My question may be a bit silly but would the power button continue to work given this error?</p>

<p>The phone and power button both work as they should, but the phone will reboot after 2-3 minutes. Looking on mobilesentrix to get a replacement power flex cable, it should be OEM correct?</p>

<p>Any advice is appreciated!</p>

<p>⟐ Commented October 15, 2025 at 23:19 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/760987/Back+Glass+Repair+=+Thermalmonitord+Missing+Sensor+Mic+2</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/760987</guid>
<pubDate>Wed, 15 Oct 2025 23:19:22 -0700</pubDate>
</item>
<item>
<title><![CDATA[iPhone 11 Pro Max: Help please. What is this part called? I’m stuck on a repair]]></title>
<description><![CDATA[<p>Hi, I’m trying to replace a iPhone 11 Pro Max charge port and there is this square piece of board that looks like it’s attached to the flex of the charge port.</p>

<p>the new charge port flex doesn’t have this piece of board with it. How do you transfer it over? Can you buy this piece of port separately? What does the board do on the flex? Thanks everyone</p>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/C3WEDTAq4WMPc2RV.standard" width="282" height="130" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/C3WEDTAq4WMPc2RV.huge&quot;, '', 'width=1600,height=740')" /></div>

<p>⟐ Answer accepted August 05, 2025 at 2:10 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/699218/Help+please.+What+is+this+part+called+I%E2%80%99m+stuck+on+a+repair</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/699218</guid>
<pubDate>Tue, 05 Aug 2025 02:10:27 -0700</pubDate>
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<title><![CDATA[iPhone 11 Pro Max: iPhone 11 Pro Max not charging.]]></title>
<description><![CDATA[<p>Hi all,</p>

<p>So I have this 11PM that has a dead battery (Which is Apple original), no problem I'll replace the battery.  After replacing the battery I found that the device turned on but was stuck at 0% and not charging, it would also not show any battery information on 3uTools with the battery value and the ex-factory value both being at N/A, an indication that it is not reading information from the bottom connector.</p>

<p>After checking all the connections I tried a different battery from a different reputable supplier but have exactly the same issue. Both of these batteries give me all of their information on my jc v1s just not in the iPhone and thus although it does turn on it will not charge but it does still detect USB.</p>

<p>I should also note that the iPhone does not draw any current from a wall socket.</p>

<p>Any advice on next steps?</p>

<p>Thank you,</p>

<p>Tom</p>

<p>⟐ Answered August 05, 2024 at 11:15 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/733281/iPhone+11+Pro+Max+not+charging.</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/733281</guid>
<pubDate>Mon, 05 Aug 2024 11:15:29 -0700</pubDate>
</item>
<item>
<title><![CDATA[iPhone 11 Pro Max: iPhone 11 Pro Max apple logo loop.]]></title>
<description><![CDATA[<p>The back of my iPhone broke badly and it began to do the apple logo loop so then I restore it and it came back on but again it started doing the apple logo loop. Would the problem be that the back glass broke and maybe it broke the wireless charging pad? Or what could be the problem</p>

<p>⟐ Answer accepted November 07, 2022 at 7:09 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/699008/iPhone+11+Pro+Max+apple+logo+loop.</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/699008</guid>
<pubDate>Mon, 07 Nov 2022 07:09:47 -0700</pubDate>
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<title><![CDATA[iPhone 11 Pro Max: Do I replace the cunductive foil adhesive under qi charger?]]></title>
<description><![CDATA[<p>I am replacing the rear housing on my iPhone 11 pro max and when peeling the wireless charger up there was a thin metal adhesive under it that I could not peel up without destroying. The housing I bought as a replacement does not have this adhesive on it so my question is do I need to find something to replace it because it looks like some sort of grounding material and if I do need to where can I find something that will be suitable to use. Thanks for anyone who answers.</p>

<p>⟐ Commented April 04, 2022 at 12:00 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/727748/Do+I+replace+the+cunductive+foil+adhesive+under+qi+charger</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/727748</guid>
<pubDate>Mon, 04 Apr 2022 12:00:49 -0700</pubDate>
</item>
<item>
<title><![CDATA[iPhone 11 Pro Max: Face ID and phone restarting]]></title>
<description><![CDATA[<p>My 11 pro Max phone is restarting every 3 mints water it got damage by liquid and Face ID is not working  except tht 2 everything is working good</p>

<p>⟐ Answer accepted July 26, 2021 at 18:43 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/666190/Face+ID+and+phone+restarting</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/666190</guid>
<pubDate>Mon, 26 Jul 2021 18:43:57 -0700</pubDate>
</item>
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<title><![CDATA[iPhone 11 Pro Max: Unknown Battery Part / Shuts off about every minute]]></title>
<description><![CDATA[<p>Hello all,</p>

<p>As the title explains I got the notification stating I had an unknown battery part. I still have the original battery part so I'm unsure why this is popping up. After reviewing battery health it shows it's at &quot;0%&quot; charging and will do a restart after about a minute of it being on. This doesn't provide me a large window to trouble shoot the issue. I have also popped it open and disconnected and reconnected the battery to see if it was a possible cable connection error but the problem remains. Any ideas?</p>

<p>-Baker</p>

<p>⟐ Commented March 11, 2026 at 16:15 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/833041/Unknown+Battery+Part+-+Shuts+off+about+every+minute</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/833041</guid>
<pubDate>Wed, 11 Mar 2026 16:15:57 -0700</pubDate>
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<title><![CDATA[iPhone 11 Pro Max: iPhone 11 Pro Max suddenly turned off and now it won't turn on]]></title>
<description><![CDATA[<p>Hey all!</p>

<p>I was given an iPhone 11 pro max and the previous owner said that it was working fine, and the next day the phone wouldn't turn on. it's worth mentioning that some days before, a message from the system popped up a liquid-detection alert but they didn't care. When I got it, I tried making the phone to enter diagnostic mode, tried to do a hard reset but nothing. My mind is really messed up, and I don't know any other possible things to try. The thing I suppose that might cause this whole issue is the charging PCB (because of that alert that the system popped up). Any possible things to try?</p>

<p>Thanks in advance!</p>

<p>⟐ Answered January 30, 2026 at 4:41 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/829170/iPhone+11+Pro+Max+suddenly+turned+off+and+now+it+won&#039;t+turn+on</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/829170</guid>
<pubDate>Fri, 30 Jan 2026 04:41:25 -0700</pubDate>
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<title><![CDATA[iPhone 11 Pro Max: My phone panic-full and reset counter. Can you help me? Thank you!]]></title>
<description><![CDATA[<p>{&quot;bug_type&quot;:&quot;210&quot;,&quot;timestamp&quot;:&quot;2023-06-29 19:00:13.00 +0700&quot;,&quot;os_version&quot;:&quot;iPhone OS 16.2 (20C65)&quot;,&quot;roots_installed&quot;:0,&quot;incident_id&quot;:&quot;2F11370A-D8C6-4760-B29F-E614947403C8&quot;}</p>

<p>{</p>

<p>&quot;build&quot; : &quot;iPhone OS 16.2 (20C65)&quot;,</p>

<p>&quot;product&quot; : &quot;iPhone12,5&quot;,</p>

<p>&quot;socId&quot; : &quot;0x00008030&quot;,</p>

<p>&quot;kernel&quot; : &quot;Darwin Kernel Version 22.2.0: Mon Nov 28 20:10:54 PST 2022; root:xnu-8792.62.2~1\/RELEASE_ARM64_T8030&quot;,</p>

<p>&quot;incident&quot; : &quot;2F11370A-D8C6-4760-B29F-E614947403C8&quot;,</p>

<p>&quot;crashReporterKey&quot; : &quot;69172e04b8f54298d290eabee8254caec2cce34c&quot;,</p>

<p>&quot;date&quot; : &quot;2023-06-29 19:00:13.62 +0700&quot;,</p>

<p>&quot;panicString&quot; : &quot;panic(cpu 2 caller 0xfffffff018bddc58): userspace watchdog timeout: no successful checkins from thermalmonitord\nservice returned not alive with context : is_alive_func returned unhealthy : current 3bfffffffffff, mask 1ffffffffffff, expected 1ffffffffffff.  SD: 1 BC: 1 RC: 0 BS: 2, Missing sensor(s): mic2 \nservice: backboardd, total successful checkins in 199 seconds: 19, last successful checkin: 0 seconds ago\nservice: SpringBoard, total successful checkins in 168 seconds: 17, last successful checkin: 0 seconds ago\nservice: mediaserverd, total successful checkins in 199 seconds</p>

<p>⟐ Answer accepted August 02, 2023 at 14:39 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/799170/My+phone+panic-full+and+reset+counter.+Can+you+help+me+Thank+you!</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/799170</guid>
<pubDate>Wed, 02 Aug 2023 14:39:38 -0700</pubDate>
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<title><![CDATA[iPhone 11 Pro Max: 11 Pro Max Screen Removal]]></title>
<description><![CDATA[<p>I was trying to remove my iPhone 11 pro max screen and the top left corner is just stuck. It seems like it might be a clip or cable it's stuck on and not allowing me to open the phone. I opened this phone before with no problem, What can I do without breaking the screen?</p>

<p>⟐ Answered January 22, 2026 at 17:58 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/827096/11+Pro+Max+Screen+Removal</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/827096</guid>
<pubDate>Thu, 22 Jan 2026 17:58:23 -0700</pubDate>
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<item>
<title><![CDATA[iPhone 11 Pro Max: Will the LCD Screen Replacement Cause Board Damage?]]></title>
<description><![CDATA[<p>Hello everyone, new here.</p>

<p>So, i have a completely destroyed iPhone 11 Pro Max that i would really like to fix up to avoid it becoming just more e-waste. Question is, i’ve done a bit of research on LCD displays retrofitted onto OLED iPhones and from what i see they usually cause board damage because of more power draw, but i wanted to find out if this magically happens to not be the case with the iFixit display.</p>

<p>Thanks a bunch for all the help!</p>

<p>⟐ Commented April 25, 2023 at 9:41 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/712156/Will+the+LCD+Screen+Replacement+Cause+Board+Damage</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/712156</guid>
<pubDate>Tue, 25 Apr 2023 09:41:14 -0700</pubDate>
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<item>
<title><![CDATA[iPhone 11 Pro Max: I Wiped my Phone Screen with 75% Alcohol please help]]></title>
<description><![CDATA[<p>I’m not sure it’s due to this but recently my iPhone screen has been dimming even I’m still using it. I sprayed it one time on the tissue and gently wiped on just the glass protection part of the screen. Do you think my phone is damaged? It doesn’t happen all the time, it happens sometimes. I used 75% cleaning product not the type for medical use so I’m worried. How can I check if my phones ok?</p>

<p>⟐ Answered October 16, 2021 at 9:23 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/666255/I+Wiped+my+Phone+Screen+with+75%25+Alcohol+please+help</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/666255</guid>
<pubDate>Sat, 16 Oct 2021 09:23:17 -0700</pubDate>
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<title><![CDATA[iPhone 11 Pro Max: Speaker not working after flex cable replacement]]></title>
<description><![CDATA[<p>I changed my power/ flash flex cable and my loud speakers do not work anymore</p>

<p>i scraped some of the battery(battery health goes down every week and i can smell the battery from the outside of the phone) but im working on a replacement and i dont know if that could be the problem or not</p>

<p>⟐ Commented March 09, 2024 at 10:13 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/840163/Speaker+not+working+after+flex+cable+replacement</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/840163</guid>
<pubDate>Sat, 09 Mar 2024 10:13:24 -0700</pubDate>
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