iFixit - Answers With Device "iPad Pro 9.7""

iPad Pro 9.7": ipad shut down and won't start again!

Thu, 14 Nov 2019 05:46:02 -0700

During use my iPad pro suddenly shut down. It doesn't want to start again. I tried pressing the home and on/off buttons at the same time. Any suggestion on how to correct this problem??

⟐ Commented November 14, 2019 at 5:46 MST

iPad Pro 9.7": How to Erase disabled Ipad thats not connected to Wifi

Thu, 24 Aug 2023 17:59:27 -0700

Hey, I recently got a ipad pro for my birthday, and I hadn't really set anything up all I did was create an apple account and set up touch security. The day after I tried to use my ipad but my finger was not recognised and i'd forgotten the passcode i'd used as I set it up late, so the ipad told my to connected to itunes and erase the data. But my ipad is not connected to the wifi and I have tried to access my icloud but says my acount is not connected to a device, and I have tried to pull the lower tab to connect wifi but theres not tab and i'm really confused on what to do next and I dont really want to have to pay for someone to fix it, but i will as a last resort, and advice is helpful

⟐ Commented August 24, 2023 at 17:59 MST

iPad Pro 9.7": iPad Pro makes charging sounds when not plugged in

Sun, 31 Mar 2024 03:41:53 -0700

Periodically my iPad Pro will start making sounds like it’s charging, not charging, charging. The charging indicator even stars showing that it is/isn’t, etc. Not plugged in at all

I’m thinking there is a short or loose cable inside?

⟐ Commented March 31, 2024 at 3:41 MST

iPad Pro 9.7": iPad Pro Power Issues After Screen Replacement

Wed, 30 Dec 2020 18:48:01 -0700

I have an iPad Pro 9.7 that a customer brought in with a broken LCD/Digitizer. The tablet still worked from what we remember. We disassembled the tablet and removed the broken LCD/Digitizer. Of course, we put a guitar pick in-between the battery and the motherboard as we normally do before disconnecting the old screen and connecting the new LCD/Digitizer (got part from Mobile Defenders). The new LCD/Digitizer works perfect so we transferred the home button and sealed back up the tablet. We tested it shortly, but apparently did not catch the fact that the battery is now having issues.

Customer brought it back due to boot loop issues. The battery percentage will go anywhere from 1%-4%, or as high as 11%, but no more. I have disassembled it down to the motherboard, clean the connections underneath and on the battery with no change. I also have removed the battery and replaced it, but the new battery has the same result. In fact, I let the new battery drain all the way down, and now with the new battery the iPad gets stuck in a boot loop. It does not charge the battery at all, for as soon as I unplug the iPad, it turns off. I put the old battery back in and can get it to turn on again. When you plug a cable in the charging port, it DOES turn on the tablet and it DOES show charging, though sometimes I have to unplug and plug it back in for it to show the charging symbol. Suggestions?

⟐ Answered December 30, 2020 at 18:48 MST

iPad Pro 9.7": Substitute for IFIXIT Adhesive Remover

Wed, 12 Oct 2022 12:21:48 -0700

Are there any alternatives substances to the IFIXIT Adhesive Remover? Can I just use a bit of acetone and gently pry it up? I’m mid project and I’d like to be able to finish it without having to order the adhesive remover and wait for it to arrive.

⟐ Answered October 12, 2022 at 12:21 MST

iPad Pro 9.7": Charging Cable tip stuck inside port, need help

Tue, 08 Oct 2024 19:35:03 -0700

Hi,

the tip of my charging cable broke and is stuck inside my ipad. I have tried the safety pin tip but all my safety pins instantly bend. I have dug a little bit of the white material in the middle of the broken part out but I am unable to get it out. Any tips for getting the tip out of the charging port? When I took it to the store, they said I would have to replace the entire ipad.

⟐ Commented October 08, 2024 at 19:35 MST

iPad Pro 9.7": not charching wont turn on

Wed, 06 Nov 2024 15:45:23 -0700

plug in shows simbol but not cherge or turn on

⟐ Answered November 06, 2024 at 15:45 MST

iPad Pro 9.7": Is a hot plate for screen removal the way to go?

Tue, 04 Mar 2025 08:25:52 -0700

Hi my iPad Pro 9.7 screen and LCD is broken in small bits I have seen answers saying it is better to use a heat gun to remove the broken screen does that mean an actual heat gun or can you use a hair dryer Thanks

⟐ Commented March 04, 2025 at 8:25 MST

iPad Pro 9.7": Will screen protector for iPad Air 2 fit iPad Pro 9.7"?

Mon, 31 Dec 2018 13:15:38 -0700

Will a screen protector marketed for an iPad Air / Air 2 fit exactly on an iPad Pro 9.7?

I'm looking for a particular screen protector for my iPad Pro 9.7. On Amazon I see that particular screen protector for the iPad Air / Air 2, but not for iPad Pro 9.7.

The specs show the displays of the two iPads having the same dimensions, but I'm wondering if the layout for the home button and front-facing camera are the same, so that the cutouts will match up exactly.

⟐ Commented December 31, 2018 at 13:15 MST

iPad Pro 9.7": Power button/volume buttons not working after screen replacement.

Fri, 27 Apr 2018 12:00:48 -0700

After successfully replacing an iPad Pro 9.7" screen with no issues there power button/volume buttons do not work. These are different flex cables so this tells me something with the screen is potentially preventing the functions. I have disabled sleep/wake feature but this does not resolve the issue.

Also, oddly enough with the accessibility on the on screen power button and volume buttons will not work either. I have reconnected the old screen to see if it was a screen issue but the buttons still do not work. The power button will turn on the iPad initially as well as wake the screen but it will not put the iPad to sleep nor will it prompt a power off if held down. Any help/suggestions?

The battery was disconnected prior to any other cables were disconnect and physical everything in the device is clean and connectors inspected.

⟐ Commented April 27, 2018 at 12:00 MST

iPad Pro 9.7": How do I know if its' really the screen that is hosed?

Fri, 24 Feb 2023 14:21:07 -0700

So, I did a thing... I replaced the battery in my iPad Pro 9.7" a month ago, but upon setting the screen in place with the adhesive and testing to make sure it worked, I got weird banding of colored lines and a white halo around the edge of the screen (see attached image). I had to use a heat gun to remove the screen, and I had to heat it several times just to get the adhesive soft enough to work a spudger under the screen's edge- so I think I fried the screen. I also noticed that the back of the device got real warm while I was testing it, so I used the sleep button to power it down right away. I was so mad at myself, thinking I had botched this repair, that I set it aside in frustration.

Today I turned it on again while trying to decide what to do about it. I had to plug it in to test it, and the screen kept turning on and off, while displaying little colored lines across the screen (see image again). I'm still thinking that the screen is fried (and the battery now needs to be charged as well), but could there be more to this screen issue? I don't want to invest in a new screen repair only to find out that there are other issues than just the screen. Any insight from y'all would be very helpful. This is my personal device, and it was in immaculate condition inside and out (save for the battery which needed replacement), until I did this repair. To be fair- I have done scores of repairs with iFixit's tools and replacement parts before (including one or two other iPads), but this is the first time I've not had a completely successful repair. HELP!

⟐ Commented February 24, 2023 at 14:21 MST

iPad Pro 9.7": System shuts down randomly after battery replacement

Fri, 06 Nov 2020 15:27:52 -0700

So this is a weird issue. I recently replaced my iPad Pro 9.7’s battery with one from iFixit. The kit was perfect, and I was able to do the repair with the tools provided. However, after this, any time I attempt to use a graphically intensive application (but not CPU intensive application) and only when the smart keyboard is connected, the iPad will shut down, and become unusable until disassembled, and the battery disconnected for several seconds and reassembled. I tried a software restore from DFU mode, but to no avail. Does anyone have any ideas?

⟐ Commented November 06, 2020 at 15:27 MST

iPad Pro 9.7": Power Button Jammed After Fall

Thu, 20 Nov 2025 16:34:53 -0700

I dropped my iPad and thepower button jammed. Am I able to take this apart to repair it? Apple Store said I would have to buy a new one since the screen is "fused" together.

⟐ Commented November 20, 2025 at 16:34 MST

iPad Pro 9.7": Found the Wake/Sleep Magnets? iPad Pro 9.7

Tue, 14 Jan 2025 16:57:03 -0700

Has anybody found the wake/sleep magnets on the iPad Pro 9.7?

I love my Nodus case that I've been using for the Air, but really want to get sleep/wake working again. I figure I'll add the extra magnets to make it work, but haven't been able to locate them.

⟐ Commented January 14, 2025 at 16:57 MST

iPad Pro 9.7": Can I replace my iPad Pro 9.7" battery?

Sun, 26 Mar 2023 09:02:00 -0700

I still have my iPad Pro 9.7". I far prefer it over my iPad mini 6. However, the battery will not hold a charge. Can I replace the battery, or better still, pay for a replacement? Thanks

⟐ Answered March 26, 2023 at 9:02 MST

iPad Pro 9.7": Home button loose bracket

Sun, 21 Feb 2021 13:09:57 -0700

So I replaced an iPad pro9.7 screen and got as far as the home bracket replacement when swapping the home button back on the screen. I have tried to adhere the bracket in the same fashion it was in (the repair guide shows a different cabling than mine also). But I’ve noticed that after getting it in place the home button sinks and then will slide out from under the bracket causing it to not be usable.

So What I’m trying to figure out is how to get this home button and bracket back on in a way that will keep it in place. I’ve tried some double sided tape on the top and bottom of the button itself and then super-gluing the bracket, but it still slides after a couple of button presses.

I also noticed that in the guide the button cable is much slimmer than the cable I have. My cable doesn’t allow room for the cable and the bracket, the bracket only fits underneath the fold in the home button cable. I’m not sure if that makes any difference or what. Any help would be greatly appreciated. Thanks.

Here are some pictures of the home button and bracket. If you notice the bracket is as long as the space available so it has to slide under the ribbon cable to fit properly.

I also noticed the small black dot is no longer fixed to the back of the home button. Does anyone know of a good “replacement”? It still clicks when I use my fingernail, but I think the lack of the black dot might be part of my problem.

⟐ Commented February 21, 2021 at 13:09 MST

iPad Pro 9.7": Locating what/where the release version is for my ipad pro 9.7.

Thu, 31 Aug 2017 16:57:04 -0700

I bought my ipad pro 9.7 in December of 2016. How do I know what the release version is?

⟐ Comment deleted August 31, 2017 at 16:57 MST

iPad Pro 9.7": iPad screen issue after battery replacement

Mon, 29 Jan 2024 06:23:34 -0700

I replaced the battery of my iPad pro 9,7 inch (2017). After reconnecting the screen, I turned on my iPad and found the screen not working (please refer to the attached picture). Any idea on what causes this issue? The screen connectors on the logic board and the ribbon cable do not seem damaged, so I am wondering if a replacement screen should fix the issue. Could I maybe have damaged the screen whilst removing it from the iPad?

⟐ Answer accepted January 29, 2024 at 6:23 MST

iPad Pro 9.7": My iPad is bent.

Tue, 23 Jan 2024 17:10:14 -0700

Is there any way I can fix this?

⟐ Answered January 23, 2024 at 17:10 MST

iPad Pro 9.7": How to get to recovery mode when iPad is disabled

Sat, 26 Nov 2022 12:55:26 -0700

My iPad 9.7 passcode is unknown and the device is disabled for an hour. Every attempt to get to recovery mode via iTunes or other does not work! Holding down the button and connecting to a PC only brings up the Apple icon and then the screen goes right back to the disabled screen again. It does not recognize iTunes or go into a recovery mode. Can someone please help? Thank you.

⟐ Commented November 26, 2022 at 12:55 MST