iFixit - Answers With Device "ZTE ZMax Pro"

ZTE ZMax pro: My phone is google locked how can I fix it help plz

Thu, 05 Mar 2026 17:02:22 -0700

recently this phone belongs to my uncle i'm trying to figure out how to fix it i tried hard reset on the phone and it just wont work please help me

⟐ Commented March 05, 2026 at 17:02 MST

ZTE Zmax Pro: ZTE Zmax Pro: black screen/glowing home button, won't even vibrate

Wed, 26 Aug 2020 13:48:53 -0700

I have a ZTE Zmax Pro. This is the second phone of this exact model that I've had in the last 4 months, and they both have had the EXACT same flaw. I returned the last one because I thought it was just some manufacturing issue with that particular phone... apparently not.

The phone has randomly decided that it will not unlock or turn on. There is no red light, there is no FTM screen, and there is no android system recovery screen. I can't find anyone with this exact problem anywhere, but it's happened to me twice with two different phones! The screen is completely black aside from the slowly pulsating home button. I've tried charging it regularly, charging it through a computer as suggested, I've tried every single button combination there is, and it won't even so much as vibrate.

I didn't drop it. I keep it far from any moisture. The buttons aren't stuck. The battery was at an 87% charge when the screen went black, and it didn't seem to actually shut down (it looked as though it just locked like normally), so I doubt it's just got a broken charge port like some comments are suggesting.

Please help. I can't afford a third phone. :(

⟐ Answered August 26, 2020 at 13:48 MST

ZTE ZMax Pro: Getting a message Unfortunately Stock Android has stopped working

Tue, 09 Aug 2022 02:51:40 -0700

ZTE ZMax Pro z981

When I reboot my phone I will continuously get a message on my screen saying "Unfortunately Stock Android has stopped working". I have looked everywhere and spent a couple hours on the net looking for responses on how to fix this with no response... I also cannot get my phone to update using system update.. Any idea on how to fix this would be greatly appreciated..

⟐ Answer deleted August 09, 2022 at 2:51 MST

ZTE ZMax Pro: It keeps pausing playback

Fri, 18 Nov 2022 23:02:41 -0700

I thought it had something to do with signal, but it happens with my Audible app as well and those books are downloaded. It just randomly pauses whatever I'm listening to, even on Youtube.

So far it's happened on Pandora, Youtube, and Audible. What gives?

⟐ Answered November 18, 2022 at 23:02 MST

ZTE ZMax Pro: phone speaker volume extremely low even with volume up to maximum

Tue, 16 Apr 2024 05:51:07 -0700

external speaker barely audible with volume control up to max. Can't hear phone calls, media or ringtones or alarms. just started this problem a few days ago. phone is barely a year old if that. Z981 from MetroPCS

⟐ Answered April 16, 2024 at 5:51 MST

ZTE ZMax Pro: How much is it to fixed my screen

Wed, 08 Jun 2022 12:01:54 -0700

My screen is shattered how much would it cost to get it fixed

⟐ Answer deleted June 08, 2022 at 12:01 MST

ZTE Zmax Pro: How do you reset a ZTE phone?

Tue, 07 Jul 2020 10:39:52 -0700

How u reset a zte phone?

⟐ Answered July 07, 2020 at 10:39 MST

ZTE ZMax Pro: Two problems with a ZTE zMAX Pro

Fri, 13 Aug 2021 23:35:14 -0700

Two questions. first: getting a message unfortunately stock Android has stopped working. second: the touch screen doesn't respond correctly, sometimes it won't do anything then it'll do exactly what you don't want then all of a sudden it seems to work fine and then goes back to doing the same stuff doesn't respond correctly. (HELP)

⟐ Answered August 13, 2021 at 23:35 MST

ZTE ZMax Pro: My touch screen just stopped working , how can I fix it

Fri, 12 Jul 2019 21:22:40 -0700

touch screen will not respond

⟐ Commented July 12, 2019 at 21:22 MST

ZTE ZMAX PRO: Factory Phone app keeping crashing won't open!

Sun, 19 Apr 2020 07:26:30 -0700

Every time I open the phone app it keeps crashing and saying "Unfortunately the phone app has stopped working." I shut off my phone and it worked once but that was it. Keeps saying the same thing afterwards.

⟐ Commented April 19, 2020 at 7:26 MST

ZTE ZMax Pro: My screen is black I don't know why?

Sun, 27 Oct 2019 11:55:28 -0700

My zte pro phone the screen is black but the bottom but tens still work what do I do to not have a black screen please help?

~my email ~ dibellarosamarieselena@gmail.com

⟐ Commented October 27, 2019 at 11:55 MST

ZTE ZMax Pro: How to replace the battery

Wed, 27 Mar 2019 20:14:44 -0700

how do i open my zte zmax pro to replace the battery?

⟐ Commented March 27, 2019 at 20:14 MST

ZTE ZMax Pro: Unfortunately Android stock has stop working

Thu, 21 Dec 2023 18:17:25 -0700

Not only do I keep receiving "unfortunately Android stock has stopped working" I can no longer send pics or videos. Does anyone have a solution?

⟐ Commented December 21, 2023 at 18:17 MST

zte zmax pro: google account lock removal?

Wed, 30 Aug 2017 20:32:55 -0700

locked with a google account. customer claims it is an abusive ex boyfriend. i just need to know if anyone can remove/bypass it. obviously willing to pay for a remote service. no luck finding anyone so far/. thanks

⟐ Commented August 30, 2017 at 20:32 MST

ZTE ZMax Pro: How to Remove & Replace Broken Screen?

Sun, 24 Nov 2019 04:59:59 -0700

How to repair remove a broken screen on a ZTE phone?

⟐ Commented November 24, 2019 at 4:59 MST

ZTE ZMax Pro: Zte zmax battery drains fast

Mon, 31 Dec 2018 03:33:30 -0700

My zmax can be at

⟐ Commented December 31, 2018 at 3:33 MST

ZTE ZMax Pro: What do I need to do to fix my ZTE ZMax pro with a blank screen?

Wed, 11 Oct 2017 03:08:32 -0700

My ZTE ZMax pro went into a boot loop, but it is not doing the boot loop anymore! Instead when I turn it on it vibrates and I can't see anything on the screen. What do I need to do to fix it?

⟐ Answered October 11, 2017 at 3:08 MST

ZTE ZMax Pro: Will not turn on just blinks

Wed, 09 Dec 2020 21:04:56 -0700

Hi I have a problem with my zte zmax pro. It will not turn on an the screen has not ever shown an image. If I hold down the volume up and down without the power button it will show up on my pc. It will not boot into recovery or download mode. I was wondering if there was any way to flash stock software staright through my pc sense the phone will appear. Is there any way to flash stock rom without the phone being in recovery mode?

⟐ Answered December 09, 2020 at 21:04 MST

ZTE ZMax Pro: Every time my phone restarts it says optimizing as takes for ever to r

Fri, 31 Aug 2018 11:54:41 -0700

Every time my phone restarts it says optimizing apps and takes forever to restart

⟐ Answered August 31, 2018 at 11:54 MST

ZTE ZMax Pro: GPS is not working properly.

Fri, 27 Apr 2018 01:19:18 -0700

I turn on the location, go to google maps and it sometimes it gives me my position, a map (sometimes it's close but not quite the right place), but it doesn't track my movement. When the car is on the move it's the worse. I have done the following: installed/installed updates for Google maps, cleared the cache, powered and restarted my phone, made sure location is on, made sure data is on, turned off battery saving mode.

⟐ Answer accepted April 27, 2018 at 1:19 MST