1) i tried putting other cables , NOT HELPED

2) also tried in other laptops , NOT HELPED

3) recently tried with a Macbook Pro 13", it showed for a second, but hanged my laptop

after restarting it, it didnt show evev once, althought IT IS BEING SHOWN in the disk utility, it is NOT getting repaired, but teliing to format it

4) there is NO CLICKING sound or any sound coming from inside it

HELP ME please. as very valuable file is inside it

⟐ Commented October 06, 2020 at 23:38 MST

⟐ Answered October 31, 2024 at 8:53 MST

⟐ Commented October 24, 2023 at 22:24 MST

Please instruct how to change this.

⟐ Answered September 09, 2019 at 22:53 MST

my external hard drive isnt connecting , i was using to watch a movie and then i just wanted to take something off from the table infront of me with my mac on my lap and external hard drive beside it , when i stood up i forgot to pick my hard drive up and it fell , it wasnt long fall or hard and it got disconnect from the usb and now its not connecting to my mac and when i unplug and plug it , it just make this beeping sound and the light is on and after couple of minutes the beeping stops but the light is still on and still not connecting.

how do i fix that ? do i need to back up and buy another one ? :-? :-/

⟐ Answer edited February 20, 2020 at 11:24 MST

Thank you

-Jordan

⟐ Answered April 06, 2026 at 10:19 MST

- My WD My Passport Ultra was not showing in [My Computer].

- My WD My Passport Ultra cannot be initialized due to hardware error.

- My WD My Passport Ultra still not showing in [My Computer] using other USB Cord.

- My WD My Passport Ultra was shown in [My Computer] depending on how it was inserted to a USB Port but i could not open any folder/file within the drive.

⟐ Commented June 21, 2020 at 4:25 MST

Upon plugging it in via USB, it powers on, and doesn't make any unusual sounds, just the usual fan-like noise and general soft click-tick when locating data.

The white indicator light at the front stayed on for a good 1-2 mins which was unusual, but it just didn't come up on the windows file explorer to view.

After around 2 minutes, it was recognised only as "Local Disk" rather than the Western Digital passport, but then this changed and is now displaying as "My Passport Ultra" on Windows Explorer... However its just relatively much slower than usual, and as I'm typing this, is likely it will time-out trying to load on Windows (I tried opening one of the folders a few minutes ago, and its still loading).

I'm not sure what to do, its nearly filled to capacity, and I'm hoping I can get everything onto a new drive, but is there a way to restore it physically to its pre-dropped condition? Its strange as nothing shattered or came off it, and it was dropped on a wooden surface, but I presume something has just come loose...

Any ideas on what I can do?

Update: after around 4-5 minutes it displayed this error:

⟐ Commented December 21, 2024 at 19:13 MST

⟐ Answered August 08, 2017 at 13:12 MST

They just vanished. Gone. The WD My Passport Ultra seems to have reset itself to a factory default, and only has folders called Boot, efi, sources.

It says there are 15 used Gigs, and 17 free Gigs.

I’ve poked and tried the Recuva tool to see if there are any hidden files, but nothing.

It seems hopeless. But, I am exhausting all my options.

⟐ Answer accepted July 07, 2021 at 20:37 MST

⟐ Answered August 18, 2023 at 20:29 MST

Cause I set the password for the external hard disk and I totally forget its password.

⟐ Answered April 03, 2022 at 16:37 MST

⟐ Commented December 12, 2020 at 10:14 MST

The strange thing is that most of the time i can’t see the image (70% of the time i plug it), but sometimes it shows on the Desktop. When this happen, if i’m lucky i can see all my files but if i’m not, i can see this loading page or just a part of them (like 5 folders on 15).

In the afternoon i’ve tried to copy on my Mac a folder with lots of pictures (10GB): it started, arrived to 500MB, then it stopped for 30 seconds, arrived to 700MB, stopped again until it reached 2GB and then an error message appeared.

Sometimes i can also listen the famous “click” but it doesn’t happen all the time.

Finally, when it’s mounted if i try to eject it, it always appears the windows for a forced eject.

Forced eject and the loading page screenshoots.

Is there anything i can do? Thank you all.

⟐ Commented April 09, 2020 at 15:23 MST

My WD 4tb Ultra drive is not working as expected. Suddenly it became undetected because the RAW error/Unmounted. I did format the drive and checked it for bad sectors and it passed the long check with no errors. before formatting I was able to recover all my 3.6 TB files with no problem at all using a data recovery software.

After formatting i used it again to transfer 300 GB files it became unusable again in the middle of the transfer. I was able again to retrieve all transferred data from the drive. This happened again after formatting and while transferring data.

The recovery software is able to recover and browse all data with 0 errors. so what is the problem and how i can fix it if possible.

OS: MacOS Mojave 10.14.4

The drive file system is HFS+

Thanks.

⟐ Commented May 15, 2019 at 22:35 MST

I tried uninstalling it thru the device manager but that didn’t do anything and just stayed running indefinitely. Trying to eject the drive with the tray icon doesn’t do anything.

It doesn’t show up under Disk Management so I can’t try the partition solution that has worked for some people. I tried downloading the MiniTool Partition Wizard and it’s not recognized there either.

I’ve tried different cables, ports, and a different computer (both running Windows 10). I tried plugging it in halfway and that didn’t work. It’s not making any clicking noises or anything.

Please help me this problem is stressing me out so much and making all my muscles tense I just want to access my stuff!!!!!!

⟐ Answer edited October 14, 2024 at 12:53 MST

⟐ Commented December 25, 2020 at 12:35 MST

⟐ Commented January 12, 2025 at 12:12 MST

I’ve got a WD My Passport Ultra USB 3.0 2TB drive that’s having trouble spinning up. Opened up the enclosure to find the USB connection soldered onto the drive itself. Any chance I can remove the whole controller unit and replace? And if so, any ideas what kind of controller this is and where to get it/how to do it?

⟐ Comment deleted September 10, 2021 at 23:23 MST

Been scouring for hours upon hours and tried everything to get my passport ultra to become readable again. External hard drive was plugged into Mac doing a Time Machine backup, got bumped and was yanked out and dropped 1 ft to ground. Now having strange issues where it is only somewhat discover-able.

Have tried a number of different computers, cables, etc.

Plugged into a my Mac, I can't find it under anything. Plugged in, light goes on flashes and solid light goes on. But unrecoverable on explorer or when searching for drives on Time Machine.

On PC - Will show up under Devices & printers for ~30 seconds when first plugged in, then will beep, and disappear. Not discover-able under Disk Management, as so many answers have stated on different threads. Doesn't show up as a drive under File Explorer.

Thanks!

⟐ Commented February 21, 2018 at 10:50 MST