iFixit - Answers With Device "Western Digital External Storage"

Western Digital My Passport: Why the drive no longer accepts my password?

Wed, 18 Jun 2025 06:30:55 -0700

My WD passport won’t unlock

Western Digital My Book: will not power up I have tried a external hard drive reader nothing

Mon, 10 Mar 2025 04:15:52 -0700

It will not power up so I removed it from the case and used an external Hard drive reader and it still won’t power up.

⟐ Commented March 10, 2025 at 4:15 MST

WD My Passport Ultra 2TB: Read arm is not moving after accidently dropping.

Fri, 27 Dec 2024 03:37:35 -0700

Any tips on how to get the arm moving again, it is a last ditch attempt after all else has seemingly failed. It was making a clicking sound, but now it is silent although the platter is spinning. The read arm is not engaging on the platter but is at the side and not stuck.

⟐ Edited by author December 27, 2024 at 3:37 MST

WD My Passport Ultra 2TB: What's up with the Western Digital My Passport Ultra 2TB

Sun, 21 Jul 2024 00:27:26 -0700

I have a WD 2TB external hard drive, I have a problem suddenly the external cannot be read on the TV or laptop even though the indicator light is on but not flashing, please solve it

WD My Passport Ultra 1TB: When I plug drive in my entire computer starts freezing and lagging

Tue, 25 Jun 2024 23:57:03 -0700

Whenever I plug the drive-in the computer starts freezing and lagging the file explorer will not open without freezing, the entire computer becomes slow, and other applications won't respond, I've tested it on another computer where the drive shows up but the amount of storage on the drive doesn't show up and clicking on the drive leads to file explorer not responding, please help I have a lot of stuff on the drive that I didn't back up

⟐ Commented June 25, 2024 at 23:57 MST

Western Digital Elements HD: How to fix External hard drive gone

Tue, 10 Oct 2023 05:07:11 -0700

Hard drive is light show

Western Digital External Storage: Western Digital My Cloud software failure

Fri, 17 Feb 2023 20:51:49 -0700

My customer got a Western Digital 6TB external "My Clould" drive and put all her photos on it. She was using the software included with the drive. She got a notice to update the software and did. Now the drive cannot be accessed. Western digital could not help her. The drive states on a Mac that "The disk you inserted was not readable by this computer”. I removed the drive from it's enclosure and tried it in another external enclosure with the same result. I really do not want her to send it to someone like Drive Savers and spend over $1000 to get her photos back. Any suggestions?

⟐ Commented February 17, 2023 at 20:51 MST

WD My Passport Ultra 1TB: Data transfer and warming

Wed, 07 Dec 2022 09:05:20 -0700

Data transfer not done aslo formating error aslo warming

Western Digital WD Elements Desktop: How to put back HD rubber blocks?

Tue, 06 Dec 2022 08:00:56 -0700

Bummer (me)! Instructions were great (thank you!!!), I was able to take the disk out and fix a loose power connector, but did not pay attention to the four rubber blocks, and now I can't figure out where and how each one of them goes into each corner of the HD, no matter what. Could some kind soul take a picture for each, and where they go, please? /

Je suis un idiot ! Les instructions étaient excellentes (merci ! !!), j'ai pu sortir le disque et réparer un connecteur d'alimentation desserré, mais je n'ai pas fait attention aux quatre blocs en caoutchouc, et maintenant je n'arrive pas à comprendre où et comment chacun d'entre eux s'insère dans chaque coin du disque dur, quoi qu'il arrive. Est-ce qu'une âme charitable pourrait prendre une photo de chacun d'entre eux et de leur emplacement, s'il vous plaît ?

⟐ Edited December 06, 2022 at 8:00 MST

Western Digital My Passport Ultra: Who is a reputable, but "affordable" recovery lab?

Sat, 31 Jul 2021 18:31:18 -0700

My external stopped being recognized by my pc, attempts at recovering files with software recovery programs have failed - because they cannot find the drive at all. I cannot afford most of these Professional Labs, but my files are vital. Can anyone recommend a trusted repair/recovery lab that is affordable? or is there no such thing?

⟐ Commented July 31, 2021 at 18:31 MST

Western Digital My Passport: I plug my hard drive into my computer it always says scan and repair

Tue, 09 Mar 2021 01:55:53 -0700

Each time i plug my hard drive into my computer it always says scan and repair i used to ignore it then one day i thought let me do it so while doing it it was on the second day still scanning then i accidentally hit the cable and it stopped scanning i decided to start again but when i plug into the computer it just makes a clicking sound and the white light flashes it goes off for few seconds and back on and i also noticed it's stopped vibrating is this an issue? i can see it appear in the computer but files cant be accessed. please help if you can thanks

⟐ Edited March 09, 2021 at 1:55 MST

Western Digital Elements HD: Are these drives shuckable?

Sun, 07 Mar 2021 13:12:17 -0700

I have one of these, but I would like to replace the case with something that plays better with the Linux kernel. Can I remove the drive and do you know what drive is inside?

⟐ Commented March 07, 2021 at 13:12 MST

Western Digital My Passport: Am I Replacing my current My Passport Ultra Correctly?

Mon, 11 Jan 2021 11:40:36 -0700

i need help verifying a replacement for my WD My Passport Ultra drive - S/N WXL1EB58EDV. I think it was a 1 tb drive. My current drive is about 2-3 year sold and is FULL (space ussue). I have been unsuccessful in doing any deletion of content to free up space. This will be my third drive to purchase. I just submitted a purchase from Best Buy of a new WD 2 TB My Passport External USB 3.0 Portable Hard Drive with Encryption (latest model). I want to know if I am buying the correct replacement ext hard drive? if I will have the same USB-A connection to my old M/Soft computer? If I will have to reload software for the new replacement drive.

Western Digital My Passport: Right clicking only provides properties, troubleshoot, remove, shortcu

Sat, 26 Sep 2020 00:06:46 -0700

I recently got a Western Digital my passport x 2tb (have part# lot# etc If needed) i hooked it to my usb 3.0 on my PC motherboard (ASRock b550 phantom gaming mobo). When connected I can only locate it inside devices and printers and it only allows me to right click and find properties troubleshoot remove device and create shortcut. I used diskpart on the CMD and it says it has 1862GB dyn and gpt are not checked. However it wont let me format or locate it under MY PC only thing that shows is my original 1tb HDD ? I have tried everything in the disk part (that I understand) without doing something that might ruin it. I know it works as I just had it hooked to my xbox and it downloaded a game no problem i hooked it to my pc and cleaned it with disk part and still nothing.

⟐ Commented September 26, 2020 at 0:06 MST

Western Digital My Passport Ultra: Is there any way to repair after it fell on the ground?

Tue, 10 Jul 2018 15:42:34 -0700

my passport ultra external device has fallen on the ground by accident , it can't be detected any more when i connect it with pc ... can it be repaired ?

Western Digital My Passport: My Passport became full and it does not work.

Sat, 10 Feb 2018 09:15:56 -0700

While I was backing up my data of my mobile phone to My Passport, it became full. Then, My Passport cannot be recognized by my Macbook or desktop Windows. How can I recover my data on My Passport? Thank you in advance.

Western Digital My Passport: Can't access to My Files

Wed, 22 Nov 2017 16:58:26 -0700

Hi,

Can't access to my files after a power failure of my laptop, HD power light is on

Western Digital My Passport Ultra: Why it is so slow?

Fri, 18 Aug 2017 15:28:06 -0700

first my hard disk was very fast then now when i connect to my pc it starts with best speed after several second the speed getting too slow what happen with it ? can you please help me ?

⟐ Commented August 18, 2017 at 15:28 MST

Western Digital My Book: The drive powers up but I can't open it

Tue, 15 Aug 2017 04:33:55 -0700

The My Book is recognized by the computer and says it is working properly but I can't open it to access my folders and files.

⟐ Commented August 15, 2017 at 4:33 MST

WD My Passport Ultra 2TB: passport doesent recognize new laptop.

Tue, 03 Jan 2017 17:29:10 -0700

My old laptop crashed so I bought a new one. When I plugged in the passport it doesent work with Lenovo ultrabook. How do I access my information?

⟐ Commented January 03, 2017 at 17:29 MST