iFixit - Answers With Device "Western Digital External Storage"

Western Digital My Book 2020: How can I replace the USB Port after being damaged

Thu, 26 Mar 2026 01:18:36 -0700

My MyBook fell to the floor right where the USB connector plugs into the USB port. It has no symptoms of hard drive damage but I believe it needs a new connection port that is unique.

⟐ Answer edited March 26, 2026 at 1:18 MST

Western Digital My Passport: Repair my external hard drive?

Thu, 12 Mar 2026 04:03:40 -0700

I accidently dropped my hard drive and now it just makes a screeching sound and is not recognized by CPU. Can the data be recovered?

⟐ Answered March 12, 2026 at 4:03 MST

Western Digital My Book: will my hard drive still work after reformatting?

Wed, 11 Mar 2026 04:22:57 -0700

so got hit with the no power problem. i got that problem fixed by getting a new power board. and saved all the important things on my hard drive. so my question now is if i remove it and plug it into a external hard drive trey or plug it directly into my pc via sata and reformat it will it work or will the wd encryption brick it?

⟐ Answered March 11, 2026 at 4:22 MST

Western Digital WD1600 External Hard Drive: The dsik can be detected but cannot read

Tue, 10 Mar 2026 06:22:07 -0700

Western digital external harddrive 2 Terabyte can be detected but cannot read

⟐ Answered March 10, 2026 at 6:22 MST

Western Digital My Book 2020: How can I fix my wd "my book" and recover what's inside?

Mon, 09 Mar 2026 09:19:17 -0700

i bought this a month ago and the light doesn’t turn on anymore neither my mac can read the hard disk. i can hear the disk spinning but it doesn’t read…. could anyone help me. is there any way to reset it? …like in the older versions of it?

thx

⟐ Answer accepted March 09, 2026 at 9:19 MST

Western Digital My Passport: It is no longer sharing the debt that is inside of it. How do I fix th

Sat, 28 Feb 2026 19:46:47 -0700

It’s no longer sharing the data inside of it

Western Digital My Passport: drive won't show up and making clicking sound

Fri, 30 Jan 2026 03:34:14 -0700

off of a sudden my 2tb WD External stopped showing up and is making a clicking sound. is this thing toast?

⟐ Commented January 30, 2026 at 3:34 MST

WD 4TB My Passport Portable: My hard drive showing in my computer but unable to read data

Fri, 21 Nov 2025 07:04:43 -0700

My hard drive showing in my computer but unable to access it need solution to resolve it without losing data

⟐ Answered November 21, 2025 at 7:04 MST

WD 4TB My Passport Portable: not detected at all even in the device manager or anywhere

Fri, 21 Nov 2025 06:51:40 -0700

i bought my drive then i didn't have anything to use it on so most of the time it just sat in a concealed place and i have used it from time to time and at some point without any kind of falling, being crushed or anything that might damage it; it just stopped working the white light is there but the pc, desktop or anything i plug it in never reads it and even in device manager or anywhere that you can see your device in it just doesn't appear there and i have run out of options this device for me is very expensive i bought it for a helpful reason and please help me out in anyways you can

⟐ Answered November 21, 2025 at 6:51 MST

Western Digital My Book: Does anyone know the way to get open a My Book Duo?

Mon, 03 Nov 2025 07:47:03 -0700

I accidentally dropped my My Book Duo ( the one with the glossy top and lined lower) and I think the circuit board has moved slightly so one of the connectors for the HD does not line up. I am trying to open it up to re-align it, but I am not sure how the two halves of the enclosure are connected. Think it's clipped, just wondering if anyone had any advice. Many thanks.

Hi All, I have worked it out, it needed a thin flat screwdriver wedged in and twisted to pop it apart, and the clips didn't break either, which is a bonus.

⟐ Commented November 03, 2025 at 7:47 MST

Western Digital My Passport Studio: How do I Change battery?

Thu, 17 Jul 2025 04:25:29 -0700

How do I Change battery on my WD My Password Studio harddisk?

⟐ Answered July 17, 2025 at 4:25 MST

Western Digital My Passport: Any tool to repair my WD My Passport

Sun, 29 Jun 2025 21:34:33 -0700

My device led light comes on but my Mac doesn't recognize the drive. Is there any tool to repair my external 1TB WD My Passport hard drive?

⟐ Commented June 29, 2025 at 21:34 MST

Western Digital My Passport: Why the drive no longer accepts my password?

Wed, 18 Jun 2025 06:30:55 -0700

My WD passport won’t unlock

WD 4TB My Passport Portable: Clicking Sound 16 Times Then HDD Stops Spinning | Not Detected at all

Wed, 28 May 2025 09:20:21 -0700

Issue: My 4TB WD Passport Drive fell from the desk and since then makes clicking noise.

Video of the issue: https://drive.google.com/file/d/1cfWMObC...

Video of Clicking: https://www.youtube.com/watch?v=VHjnaW3p...

I opened the HDD in a clean environment & closed the casing within 2 minutes. I wanted to do this to verify if the platter had broken or not. Or, if the heads were stuck on the platter or not. Both not being the case. It seems to be in the right position but keeps trying to read and fail. Ultimately the HDD stops rotating. The light of the HDD is ON throughout the process though.

One more thing worth noticing is, as soon as I connect it, while it clicks and rotates for a few seconds (before stopping), I do see it appear here in Device Manager (but not in Disk Management).

The clicking noise comes for 16 times as if some algorithm has instructed it to do so as a fail safe mechanism. Then the rotation of the disk stops. Any thoughts???

Note: Data Recovery Guys are asking ~1,250 USD for the recovery. :(

Regards,

Shashank Sinha | New Delhi India

⟐ Answered May 28, 2025 at 9:20 MST

Western Digital My Book: My harddrive fell off a table and is now buzzing...

Wed, 21 May 2025 23:44:21 -0700

My harddrive fell and is now making a buzzing sound.......when I plug it into the computer nothing pops up anymore. Is it broken? Or has the disk just maybe gotten off track? Where can I take it to hopefully get it repaired?

⟐ Answered May 21, 2025 at 23:44 MST

WD My Passport Ultra 1TB: How can I recover data from damaged hard deive

Sun, 27 Apr 2025 18:21:45 -0700

My external hard drive fall down on the solid surface. Now when I am connecting the drive, light is bli king and keep loading but its not showing my files

⟐ Commented April 27, 2025 at 18:21 MST

Western Digital My Book: will not power up I have tried a external hard drive reader nothing

Mon, 10 Mar 2025 04:15:52 -0700

It will not power up so I removed it from the case and used an external Hard drive reader and it still won’t power up.

⟐ Commented March 10, 2025 at 4:15 MST

Western Digital My Passport: My USB doesn't work?

Thu, 06 Mar 2025 01:46:26 -0700

My USB MyPassport 2TB stopped working when I plugged it in the computer.

⟐ Commented March 06, 2025 at 1:46 MST

Western Digital My Passport Ultra: My Passport 4Tb has a micro USB3 AB connection that burned. Fixes?

Sun, 12 Jan 2025 12:12:37 -0700

I have a My Passport WD40NMZW 4TB drive. The USB3 micro AB connection has burned. I want to repair so at the least I can extract the data.

⟐ Commented January 12, 2025 at 12:12 MST

WD My Passport Ultra 2TB: Read arm is not moving after accidently dropping.

Fri, 27 Dec 2024 03:37:35 -0700

Any tips on how to get the arm moving again, it is a last ditch attempt after all else has seemingly failed. It was making a clicking sound, but now it is silent although the platter is spinning. The read arm is not engaging on the platter but is at the side and not stuck.

⟐ Edited by author December 27, 2024 at 3:37 MST