⟐ Answered October 06, 2025 at 5:23 MST

Need help safely opening a Wacom MobileStudio Pro (DTH-W1621)

Hi everyone,

I’m trying to open my partner’s Wacom MobileStudio Pro 16" (DTH-W1621) to clean the cooling system and replace the thermal paste on the NVIDIA Quadro P1000 GPU, which is reaching over 100 °C under load.
(Toon Boom Storyboard Pro triggers an NVIDIA OpenGL Driver crash and then a BSOD “VIDEO_DXGKRNL_FATAL_ERROR”.)

I’ve tried everything software-related (drivers, updates, system cleanup, etc.) but nothing has worked — so I’m now focusing on the hardware side.

I’ve already removed the back panel (RAM and SSD access), the fan section, and the connector board cover, but I’m stuck at separating the main glass screen from the chassis.

Before going any further, I really want to avoid damaging the screen or the machine.

Here are my main questions:

1. Should I lift the glass screen itself, or the plastic bezel around it?
2. Where are the best entry points for plastic picks or spudgers?
3. Are there any fragile areas or ribbon cables right under the glass?
4. And if anyone has photos, videos, or internal diagrams of the 16" model, I’d be very grateful!

I’ve got all the proper tools (iOpener, suction cups, plastic spudgers, etc.), and I’m taking my time to do this cleanly.

Thanks a lot in advance for any advice or experience you can share — especially if you’ve already opened this tablet or replaced the thermal paste. 🙏

-----------------------------------------------------------------------------------

Besoin d’aide pour démonter proprement une Wacom MobileStudio Pro (DTH-W1621)

Bonjour à tous,

Je cherche à ouvrir la Wacom MobileStudio Pro de ma compagne (modèle 16", DTH-W1621) afin de nettoyer le système de refroidissement et refaire la pâte thermique de la carte graphique NVIDIA Quadro P1000, qui monte à plus de 100 °C sous charge (Toon Boom Storyboard Pro déclenche un crash NVIDIA OpenGL Driver puis un BSOD “VIDEO_DXGKRNL_FATAL_ERROR”).

J’ai tout essayé côté pilote, logiciel... Rien n’y fait, donc je me penche maintenant sur le matériel et les composants.

J’ai déjà retiré le panneau arrière (accès à la RAM et au SSD), la partie sur les ventilateurs, et la partie avec les connectiques, mais je bloque sur la séparation de l’écran principal (verre collé) du châssis.

Avant d’aller plus loin, j’aimerais éviter tout dommage sur l’écran et la machine.

Voici mes questions :

1. Faut-il soulever directement l’écran, ou bien la bordure autour de l’écran ?
2. Où se trouvent les meilleurs points d’entrée pour les médiators ou spudgers ?
3. Y a-t-il des zones fragiles sous la partie à soulever ?
4. Enfin, si quelqu’un a des photos, vidéos ou schémas internes du modèle 16", je suis preneur.

Normalement j’ai tout ce qu’il faut pour faire les choses proprement (ventouses, iOpener, spudgers, etc.).

Merci d’avance pour vos conseils et retours d’expérience, surtout si quelqu’un a déjà ouvert cette tablette ou remplacé la pâte thermique. 🙏

My model :

Video's model :

⟐ Edited by author October 05, 2025 at 11:16 MST

1. Disconnect all cables from the tablet
2. Open the Device Manager
3. Remove ACPI compliant Battery and AC Power adapter
4. When disconnected, press and hold the power button for 20-25 seconds
5. Wait 10-20 seconds then press and hold the power button for 20-25 seconds
6. Now restart the tablet so Windows will reinstall those drivers and leave the tablet connected for at least 2 hours

When that didn't fix the issue, they advised uploading drivers. Which also didn't work and it's now a non warranty return for $1,232.00 repair. And I just feel they're going to just replace this one with a refurbished one for that cost and I would rather try fixing it myself.

Now it's at 4% and I'm hoping someone here can help me in possibly finding a solution because everything else works fine. I also don't mind if the solution is to somehow make it to where it's plugged in like a computer rather than it acting like a tablet.

And any other solutions are welcome.

⟐ Answer accepted February 14, 2024 at 13:59 MST

⟐ Edited February 20, 2024 at 17:19 MST