iFixit - Answers With Device "Wacom Cintiq 24HD"

Wacom Cintiq 24HD: Screen goes black, power still on

Thu, 07 Dec 2023 06:24:49 -0700

My cintiq 24 hd is no longer under warranty. The screen will flash on for a second when I turn it on and then go to black, with the button lights and fan still on. Any idea what's wrong?

⟐ Commented December 07, 2023 at 6:24 MST

Wacom Cintiq 24HD: Won't stay on. Power loops on and off for 2 seconds indefinintly.

Sat, 24 Jun 2023 14:12:23 -0700

As soon as I hit the power button, the fan turns on, buttons light up, and I see the desktop screen. Then it shuts down and tries to turn on again. I timed it and it is just under 2 seconds that it stays on. Off for less than a second. I have to hold the power button to stop the loop.

Does a part need to be replaced?

It was working 2-days ago. I checked all the connections. Nothing was disconnected but I still disconnected and reconnected cause why not.

Anyways, long ramble over. Any advice is most appreciated.

⟐ Answer accepted June 24, 2023 at 14:12 MST

Wacom Cintiq 24HD: Left arm of the stand is broken

Sat, 05 Jul 2025 02:51:31 -0700

Left arm of the stand is broken

Wacom Cintiq 24HD: Vertical flickering lines on the screen

Mon, 19 Jul 2021 11:15:31 -0700

My Cintiq has suddenly developed an issue where there are vertical coloured pixels flickering. It was initially just random pixels, usually on edges of high contrast, but now it has become lines all over, often on areas of mid grey. I’ve tried reboots, safe mode, replaced all cables, run updates etc etc.

Anyone have a suggestion?

Wacom Cintiq 24HD: Why do the fans come on and off stopping tablet response?

Thu, 19 Mar 2020 11:40:29 -0700

When I am drawing on my Wacom tablet a fan noise occurs every few minutes and lasts 3-5 seconds. During this noise the tablet locks up - there is nonresponse from the stylus or buttons. This noise happens even when I am not drawing on the tablet. It is wrecking my workflow!

Wacom Cintiq 24HD: Screen turns on, fans spin from high to low for ~ 50sec then turn off

Fri, 13 Mar 2020 00:50:48 -0700

Connecting to computer makes the screen on the Cintiq turn on while fans alternate from high to low for a period of about 50 seconds before the screen and the fans turn off.

Same result on different computers, hitting the power button again repeats the behavior, in the background Win 10 detects everything until the screen turns off.

Wacom Cintiq 24HD: Why is there a Purple Horizontal Line across the screen?

Wed, 10 Oct 2018 14:48:18 -0700

Last night my screen suddenly generated a solid horizontal purple line across the screen around 1/10th up from the bottom of the screen.

It came from no where. Its not software as, when I change monitors, its not on other monitors. So I’m thinking its a hardware issue. (though its not the screen - when powered down the purple line is gone - so its pixel based).

I turned the system off last night, hoping maybe it was an overheating issue. Turned it back on this morning. Line is still there.

The rest of the screen works fine, including pen-sensitivity. Just wondering if there is a cheap fix to this issue?

Wacom Cintiq 24HD: Top of Cintiq screen uncomfortably hot, fan speed control issue?

Tue, 01 May 2018 23:08:31 -0700

I've owned this Cintiq for about 5 years and recently I've noticed that it's getting uncomfortably warm to draw on. I try to typically run it at 55-75% brightness, contrast, backlight so it's not burning my eyes at full power unless I need to color check.

The fans in the monitor appear to work. They go full blast for a second during power on and then go to a low speed. I could only tell this because I tried air dusting it while it was on and off and heard the fans resist the air blasts. I got the dust out, but the fans don't ever seem to speed up even after long (2-3+ hrs) use. Wacom wouldn't tell me how they control fan speed apart from "an internal component" so I'm reaching out for any tips/info here.

Power cycled, factory reset, unplugged and held power button to discharge static, only thing that's helped has been keeping it at the minimum usable brightness and it's still running warm. So what should I do? Consider strapping on more fans with zip ties?

⟐ Commented May 01, 2018 at 23:08 MST

Wacom Cintiq 24HD: Cintiq 24HD tools not working on Painter 18

Thu, 12 Apr 2018 10:42:34 -0700

updated to newest Wacom and have had issues ever since. Tools do not work , buttons don't work, canvas rotates on its own. Cintiq is not recognized at startup. So many problems and no one seems to be able to help. I have uninstalled and reinstalled software many times. I have restarted my computer many times. Seems to work on restart but only for a brief time. Really, really messed up

Wacom Cintiq 24HD: Deadspots and Calibration issues?

Mon, 14 Nov 2016 19:24:42 -0700

I'm interested in purchasing this Wacom Cintiq 24hd from someone off ebay.

The the problem is that there seems to be a deadspot about an inch to the right of the display which causes the calibration to be off.

I wanted to know if this could be fixed?