iFixit - Answers With Device "WD 4TB My Passport Portable"

WD 4TB My Passport Portable: not detected at all even in the device manager or anywhere

Fri, 21 Nov 2025 06:51:40 -0700

i bought my drive then i didn't have anything to use it on so most of the time it just sat in a concealed place and i have used it from time to time and at some point without any kind of falling, being crushed or anything that might damage it; it just stopped working the white light is there but the pc, desktop or anything i plug it in never reads it and even in device manager or anywhere that you can see your device in it just doesn't appear there and i have run out of options this device for me is very expensive i bought it for a helpful reason and please help me out in anyways you can

⟐ Answered November 21, 2025 at 6:51 MST

WD 4TB My Passport Portable: My hard drive showing in my computer but unable to read data

Mon, 13 Apr 2026 04:55:14 -0700

My hard drive showing in my computer but unable to access it need solution to resolve it without losing data

⟐ Answered April 13, 2026 at 4:55 MST

WD 4TB My Passport Portable: Clicking Sound 16 Times Then HDD Stops Spinning | Not Detected at all

Wed, 28 May 2025 09:20:21 -0700

Issue: My 4TB WD Passport Drive fell from the desk and since then makes clicking noise.

Video of the issue: https://drive.google.com/file/d/1cfWMObC...

Video of Clicking: https://www.youtube.com/watch?v=VHjnaW3p...

I opened the HDD in a clean environment & closed the casing within 2 minutes. I wanted to do this to verify if the platter had broken or not. Or, if the heads were stuck on the platter or not. Both not being the case. It seems to be in the right position but keeps trying to read and fail. Ultimately the HDD stops rotating. The light of the HDD is ON throughout the process though.

One more thing worth noticing is, as soon as I connect it, while it clicks and rotates for a few seconds (before stopping), I do see it appear here in Device Manager (but not in Disk Management).

The clicking noise comes for 16 times as if some algorithm has instructed it to do so as a fail safe mechanism. Then the rotation of the disk stops. Any thoughts???

Note: Data Recovery Guys are asking ~1,250 USD for the recovery. :(

Regards,

Shashank Sinha | New Delhi India

⟐ Answered May 28, 2025 at 9:20 MST

WD 4TB My Passport Portable: My barely used WD 4 TB My Passport Ultra spins up up then down

Sat, 27 Jun 2026 04:49:02 -0700

Based on a suggestion in this forum I twisted my hard drive drive with some rotation in the air. This knocked it out of the 16 clicks then shutoff problem which I was having. Now I'm faced with the issue of the drive spinning up for a few seconds, followed by spinning down the next few subsequent seconds. All the while the white power light is on. I'm unsure what's happening. Any help is greatly appreciated. Also worth noting, it doesn't show on my pc when connected, neither mac nor windows, at any point

⟐ Answer accepted June 27, 2026 at 4:49 MST