<![CDATA[iFixit - Answers With Device "Verizon Ellipsis Jetpack MHS800L"]]> https://www.ifixit.com/Answers/Device/Verizon_Ellipsis_Jetpack_MHS800L?rss=yes en-US Tue, 14 Apr 2026 11:36:21 -0700 <![CDATA[Verizon Ellipsis Jetpack MHS800L: reset admin password without answer to security question?]]> MHS800L (fcc: XHG-R800)

I bought this device second hand. I have registered it to my verizon account and the wifi password displays. The admin password is not the wifi password. I do not know the answer the the security question either.

Verizon wireless support was unable to remotely reset the admin password. I would very much like to increase the wifi not-connected disconnection timeout and change the wifi transmit power. The device needs to be inches from my laptop. :(

How can I reset the MHS800L admin password?

No combination of power button or power reset button do this according to the manual or tedious experimentation.

The manual facetiously suggests I login with the admin password (which I don't know) to change the admin password or factory reset.

⟐ Edited by author June 30, 2018 at 22:29 MST

]]> https://www.ifixit.com/Answers/View/497128/reset+admin+password+without+answer+to+security+question https://www.ifixit.com/Answers/View/497128 Sat, 30 Jun 2018 22:29:58 -0700 <![CDATA[Verizon Ellipsis Jetpack MHS800L: JetPack wifi not working?]]> When I turn on my JetPack seems to be working but my devices are not getting any data or wifi. Why wont the JetPack give me wifi service?

⟐ Commented December 28, 2019 at 7:21 MST

]]> https://www.ifixit.com/Answers/View/295903/JetPack+wifi+not+working https://www.ifixit.com/Answers/View/295903 Sat, 28 Dec 2019 07:21:15 -0700 <![CDATA[Verizon Ellipsis Jetpack MHS800L: My device's screen stays black when I turn on the device.]]> When I press the power button, instead of lighting up the screen on my device remains dark and black? Can this be fixed or do I need to replace something?

⟐ Answer accepted March 07, 2016 at 10:38 MST

]]> https://www.ifixit.com/Answers/View/295901/My+device's+screen+stays+black+when+I+turn+on+the+device. https://www.ifixit.com/Answers/View/295901 Mon, 07 Mar 2016 10:38:23 -0700 <![CDATA[Verizon Ellipsis Jetpack MHS800L: Why won't my device's battery charge when it is plugged in?]]> My device is plugged into a wall outlet via the charger. The charging cable doesn't appear to be damaged and everything else looks fine visually.

⟐ Answered April 30, 2021 at 9:15 MST

]]> https://www.ifixit.com/Answers/View/295898/Why+won't+my+device's+battery+charge+when+it+is+plugged+in https://www.ifixit.com/Answers/View/295898 Fri, 30 Apr 2021 09:15:00 -0700 <![CDATA[Verizon Ellipsis Jetpack MHS800L: How to reboot a router]]> I unplugged my router and plugged it in again and now all the lights are off. Actually this not the exact router. I have an older one.

⟐ Answer deleted November 14, 2019 at 12:49 MST

]]> https://www.ifixit.com/Answers/View/490037/How+to+reboot+a+router https://www.ifixit.com/Answers/View/490037 Thu, 14 Nov 2019 12:49:33 -0700 <![CDATA[Verizon Ellipsis Jetpack MHS800L: not working and want add min]]> i bought this for my mom for christmas and a $60 card it didnt add the min and it want connect to enternet

]]> https://www.ifixit.com/Answers/View/409178/not+working+and+want+add+min https://www.ifixit.com/Answers/View/409178 Sun, 02 Jul 2017 18:14:23 -0700