⟐ Answered March 12, 2026 at 15:44 MST

⟐ Edited February 19, 2026 at 10:21 MST

Model Number: 501015

Serial Number: 15018445

I have held on to this product in the hope I can fix it + bring it back to life. The signal is working when I plug it in at the mains. It appears the motor just won't operate as it should. I've looked inside the lid but it seems impossible to get beyond its exterior. Can you suggest if it's worth keeping hold of or not?

Thank you in advance

O

⟐ Commented February 18, 2026 at 2:30 MST

⟐ Answered January 24, 2026 at 23:03 MST

Following a thorough (perhaps too thorough) descaling of this Dualit Architect's kettle, I appear to have problems with the power staying on. I've ruled out the power base unit as I know someone with the same kettle and we've tested it.

Here's what happens;

1. Switch clicked down - power comes on and blue light shows, seconds later it powers off.

2. Holding the switch down or rotating the kettle slightly on the base makes the power come back.

I've tried to open it up to have a look but I've got stuck.

The lower curved panels come off easily as they are meant to be replaceable. Two screws come out from behind these panels and three screws come out of the base. The entire dark grey plastic base is now loose but not free.

The lower screw on the handle comes out and the chrome effect handle cover is also loose but not free. The upper part of the handle - where the lid opening button is, appears fixed and I can't see how to loosen it as there are no visible screws. I'd prefer not to force and break it.

In order to access the switch and check the base internals I need to remove the dark grey plastic kettle base/housing, however it is connected at the lower part of the handle.

I suspect there's fixings below the chrome handle cover - but to find out I need to remove it and as mentioned the top of this handle cover is seemingly secured over the lid button.

Any tips most welcome, thanks!

⟐ Commented December 17, 2025 at 7:04 MST

⟐ Answer accepted December 14, 2025 at 18:19 MST

⟐ Commented December 12, 2025 at 1:20 MST

⟐ Commented November 21, 2025 at 1:14 MST

⟐ Commented October 03, 2025 at 18:37 MST

⟐ Commented September 29, 2025 at 4:01 MST

⟐ Answered July 26, 2025 at 21:46 MST

Fellow has sent me thru the normal rigamorole with descaling, and when that didn’t work, sending a replacement base. The kettle is the problem, and now they are offering to replace the kettle. But I want mine to work, I don’t want to throw another unrecyclable piece of trash into the landfills.

Does anyone know how to start investigating what’s wrong with it, or anyone else who has successfully repaired a Fellow Kettle?

Thank you!

⟐ Answer edited May 29, 2025 at 2:23 MST

For example, if I turn the kettle on with cold water and set the temperature to 100 degrees Celsius, after about a minute, The set temperature readout (not the reported thermometer reading) willbe down to 90 degrees Celsius. So if I want boiling water, I have to keep turning the knob to the right.

What could be the problem here and how might I go about fixing it?

I've de-scaled the kettle several times since this problem started, and it makes no difference.

The problem seems to be with either the control knob or the thermostat

⟐ Commented May 12, 2025 at 23:16 MST

My Saki Gooseneck kettle stoped heating up. The base is working, showing the temperature settings and sensing that the kettle is on, but it doesn’t start to heat up the water. I tried to find the answer everywhere but i couldn’t find any threads with this particular kettle.

I hope someone can help me here 😊 as I read what could be the reason a lot of people suggesting thermal fuse.

I’ve opened the bottom bit of the kettle and I’m not sure where I can find it ?

I will try to send photos.

The kettle is temperature adjustable one.

Thank you so much for anyone who would be willing to to help me ✨

⟐ Answered February 05, 2025 at 15:43 MST

⟐ Commented January 28, 2025 at 23:58 MST

We have no idea why this has happened

We couldn’t even disassemble the base as there is no clear way to do so

⟐ Edited November 17, 2024 at 0:50 MST