I am looking for a "miracle" solution or a hardware diagnosis for my **Microsoft Surface Laptop Studio 1** before I send it in for a standard exchange (and lose my data).

**The Incident:**

My Surface was working perfectly until yesterday. I was having network driver issues (ERR_TIMED_OUT) possibly related to an antivirus (AVG).

I decided to shut down the computer properly via the Windows Start menu (Trackpad -> Shut Down).

The screen showed the "Apps are preventing shutdown" warning, listing AVG. I intended to cancel, but before I could click anything, Windows proceeded to force the shutdown automatically.

It seemed like a standard, safe software shutdown. However, since that moment, the device refuses to turn on. It is completely black and unresponsive.

**The Symptoms:**

• **Screen:** Black. No backlight.

• **Keyboard:** No backlight. Tapping Caps Lock or Fn does NOT light up the keys.

• **Fans:** Completely silent.

• **Surface Connect Charger:** When plugged in, the **LED turns solid White** (indicating it detects the device).

• **CRITICAL SYMPTOM:** When I plug my smartphone into the Surface's USB-C ports to test them, **my phone does not charge**. The ports seem to have no power output.

**What I have already tried (Multiple times):**

1. **Force Restart:** Held Power button for 30s, 60s.

2. **Two-Button Reset:** Held Power + Volume UP for 15-20s (also tried Power + Volume DOWN just in case).

3. **Keyboard Wake:** Tried Win + Ctrl + Shift + B.

4. **Bypassing the Charger:** I tried charging the laptop via the USB-C ports using a 100W PD Charger (MacBook/Anker grade). No reaction.

5. **"Pulsing" Power:** Pressing power rapidly 5-10 times.

6. **Long Press:** Held the power button down for 2 full minutes.

**My Analysis:**

Since the official charger LED is on, the device is receiving power physically. However, the fact that the USB-C ports are dead (not charging my phone) and the Keyboard is dead suggests the motherboard isn't initializing the power rails (No POST).

It feels like the Embedded Controller (EC) is stuck in a "Safe Mode" or a freeze state following the software shutdown.

**My Questions:**

1. Since this happened after a Windows "Fast Startup" shutdown (hibernation file creation), is there a way to force a clear CMOS/EC reset without opening the chassis?

2. Does the fact that the USB-C ports are dead confirm a motherboard failure?

3. I am currently in Tokyo and have important data on the drive. Is there *any* way to revive it just enough to pull data?

Any help would be massively appreciated!

⟐ Answer edited December 03, 2025 at 23:57 MST

⟐ Commented July 21, 2023 at 8:03 MST

⟐ Commented January 08, 2023 at 18:49 MST

⟐ Answered December 08, 2025 at 0:38 MST

Does anyone have a source for replacement fans?

Thanks

⟐ Answered March 11, 2025 at 13:33 MST

Also any suggestions on a good place to procure replacement Motherboards, other than eBay, would be greatly appreciated. Seeking an i7/16GB to replace like-for-like for the faulty MB I have, but would also settle for an i5/16. I'm in Sydney, Australia.

⟐ Answered January 29, 2026 at 3:26 MST

⟐ Answered December 18, 2025 at 16:25 MST

⟐ Answered April 17, 2025 at 2:21 MST

⟐ Answer edited June 07, 2024 at 6:31 MST

I have a surface studio 2, 1tb i7 M1707. My power supply is dead due to an extreme power surge. I need the part at all costs, Microsoft was not helpful at all. I have a picture of it, i wish i could attach!

⟐ Commented January 25, 2022 at 2:43 MST

The cable was slit slightly and my laptop isn't coming up anymore

⟐ Commented November 29, 2023 at 8:09 MST

Would appreciate it if anyone know how to fix it.