⟐ Commented June 20, 2025 at 9:59 MST

⟐ Commented May 17, 2025 at 18:32 MST

⟐ Commented March 01, 2023 at 11:15 MST

Should I try soldering the original chargin port back on, get a new one (which, where?), or is there some other solution (like connecting a cable to the main bord and having the charging port ouside of the case?)

⟐ Answered October 20, 2024 at 3:03 MST

⟐ Commented April 18, 2020 at 2:09 MST

This is the broken one

This one below is on the verge of breaking the exact same way. There is a crack in the housing coming from the location it attaches and I don’t expect it to last another month. SteelSeries will not fix it, will not sell me parts to fix it and would only sell me a new one. Warranty is not an option

⟐ Commented July 05, 2025 at 22:23 MST

⟐ Answered December 08, 2023 at 5:42 MST

⟐ Commented November 07, 2021 at 11:48 MST

If anyone can provide it or the color codes or both, I appreciate it very much.

thank you. :)

⟐ Commented May 19, 2020 at 19:33 MST

1) The only way it functions normally like it did before it stopped powering is when it is plugged directly into my PC via the 8-pin connecter it comes with. It essentially still works, but only when plugged in with the 8-pin connector (excluding usage of the microphone).
2) When I plug in the charging cable (the micro-USB to USB cable), the light next to the power button doesn't turn on, but it starts breathing (lighting up and then lighting back down on repeat). I have no idea if this does anything. I believe it just means its charging, but it hasn't done me any good so far, as both batteries are recognized by my transmitter as fully charged. My PC also detects the headset under devices with this method, but it is incapable of doing anything with it.
3) My updated SteelSeries software recognizes the transmitter, but prompts me to reconnect the headset (which I cannot do because it won't power on wirelessly, and it can't connect to the software through the 8-pin connector).

I have opened up the inside of the headset. Admittedly I'm no expert on this sort of thing, but compared to what I found online it visually looks as if everything is fine/appropriately soldered. Could it still potentially be faulty hardware, even though the headset works like normal when using the 8-pin connector? Perhaps it's a firmware issue that is causing a booting issue, and if so, would there be a way to communicate with the headset and update the firmware using the micro-USB cable? Thank you to anyone willing to look into this problem.

⟐ Answered December 14, 2024 at 0:21 MST

Many thanks

⟐ Answered October 07, 2025 at 9:41 MST

⟐ Commented September 10, 2022 at 10:13 MST

I have tried to use my headset with the usb plugged in to charge whilst in use steel series arctic 9x it worked for a few minutes then went off and I’ve not been able to power them up since

⟐ Commented July 25, 2025 at 11:54 MST

I also tried to connect the headset directly to the PC with the included USB cable, but the LED of the power will not light and I could hear it keeps connecting and disconnecting (which probably means a bad connection). I do try different USB cables and different PCs but still the same thing.

I submitted a ticket to SS but any comments would be appreciated.

⟐ Answered April 15, 2024 at 22:29 MST

⟐ Edited December 01, 2025 at 14:50 MST

⟐ Commented December 09, 2025 at 10:26 MST

⟐ Answer edited January 18, 2024 at 17:01 MST

⟐ Answered April 07, 2022 at 22:24 MST

I can hear something moving inside, when I try to open it impossible to open the part where the sound come from.

Any idea how to proceed ?

⟐ Commented May 28, 2025 at 1:36 MST