I decided to try to fix the SteelSeries Arctis 7 (2019 Edition) wireless headphones.

The microUSB charging connector was broken and I couldn't charge the headphones.

The connector broke off from the PCB and caused some damage there. I gave up on soldering a new connector in advance, I decided to just use two wires for charging only.

When I opened the headphones, I immediately put a new battery in them - Maybe I didn't do that smartly because I did two things at once.

I soldered the wires where the connector was and applied hot glue around it so the wires wouldn't break right away.

First day - headphones looked fine. New battery seemed to be charging (LED gradually changed color from yellow to green).

test a few hours of operation - no problems.

The next day - the headphones won't turn on.

They only turn on when they are connected to the charger. When I disconnect them from the charger, they turn off after a few seconds and won't turn on. I tried the HW reset button.

I don't know if it's a problem with the new battery or a repair on the connector. It seems strange to me that they worked on the first day.
My main question:

The first day when I was soldering the wires for charging, I momentarily mixed up the polarity of +5V.

So I connected the charger with the polarity reversed, but after I realized it and put it in correctly, the headphones worked and I did the test for a few hours from battery.

Do you think the damage caused by reversed polarity would only become apparent the next day?

Do you have any tips on what I can try, let's say in amateur conditions?

Currently, the battery voltage is 4.1 V. They won't turn on unless I plug them into the charger. Then I can turn them on.

When they are connected to the charger, I can turn them on and pair them with the PC and they work - but they are not "wireless" then.

Thank you for any response, I hope you are doing well and have a lot of success with your work on YouTube.

Adam

Any solutions to fixing it? I do own WD-40 contact cleaner which works well on my meta quest 2 joysticks, but skeptical of using it on my headphones because it seized up my switch pro controller joysticks, making them very hard to move and not fluid anymore.

⟐ Edited by author June 26, 2026 at 11:05 MST

1) The only way it functions normally like it did before it stopped powering is when it is plugged directly into my PC via the 8-pin connecter it comes with. It essentially still works, but only when plugged in with the 8-pin connector (excluding usage of the microphone).
2) When I plug in the charging cable (the micro-USB to USB cable), the light next to the power button doesn't turn on, but it starts breathing (lighting up and then lighting back down on repeat). I have no idea if this does anything. I believe it just means its charging, but it hasn't done me any good so far, as both batteries are recognized by my transmitter as fully charged. My PC also detects the headset under devices with this method, but it is incapable of doing anything with it.
3) My updated SteelSeries software recognizes the transmitter, but prompts me to reconnect the headset (which I cannot do because it won't power on wirelessly, and it can't connect to the software through the 8-pin connector).

I have opened up the inside of the headset. Admittedly I'm no expert on this sort of thing, but compared to what I found online it visually looks as if everything is fine/appropriately soldered. Could it still potentially be faulty hardware, even though the headset works like normal when using the 8-pin connector? Perhaps it's a firmware issue that is causing a booting issue, and if so, would there be a way to communicate with the headset and update the firmware using the micro-USB cable? Thank you to anyone willing to look into this problem.

⟐ Commented June 17, 2026 at 14:23 MST

⟐ Commented May 17, 2026 at 13:01 MST

⟐ Commented April 23, 2026 at 10:48 MST

⟐ Commented December 09, 2025 at 10:26 MST

I have an Arctis Pro Wireless (White) headset and the Bluetooth function suddenly stopped working.

Symptoms:

• When I hold the Bluetooth button, the blue LED flashes 10 times, then shuts off.
• It never enters pairing mode.
• The headset itself works normally with the base station.
• Firmware is fully updated through SteelSeries GG.
• Factory reset did not help.
• Bluetooth memory clear did not help.

Important note:

The headset fell to the ground right before the issue started.

Volume wheel info:

The volume wheel works up/down normally — and I know it does not click inward (normal for this model).

What I want to know:

• Is this symptom caused by a damaged Bluetooth module?
• Could it be a loose connector or antenna cable inside the right earcup after the fall?
• Has anyone fixed this by reseating the BT board or replacing it?
• Is there a known part name/number for the Bluetooth daughterboard?

*

If anyone has experience opening the right earcup or repairing this exact issue, please let me know what to check.

Thanks!

I snagged my headset cable and almost tripped over it, the cable is fine, other then the usb broke in my pc at 90 degree angle, it worked for a while and then it eventually stopped, is it hard to replace the USB would a regular usb replacment work or do I need a special one?

⟐ Answered November 01, 2025 at 3:37 MST

FYI, I received this headset today, it's brand new out of the box.

⟐ Commented October 12, 2025 at 1:19 MST

Many thanks

⟐ Answered October 07, 2025 at 9:41 MST

⟐ Answer accepted August 30, 2025 at 14:08 MST

At the very least, I know the batteries work. I've tested them with a multimeter and they show proper voltage and last about 15 hours, and work without error when I get the headset to power on. I've also tested the wires that go from the hot-swappable battery pins to the pcb, and they are showing very similar voltage. I've also tried leaving the battery disconnected for about an hour and then plugging it back in and trying the button which worked once, but im not sure if that is a fluke or not. Nothing on the pcb looks broken or damaged either.

⟐ Commented August 21, 2025 at 17:01 MST

I have tried to use my headset with the usb plugged in to charge whilst in use steel series arctic 9x it worked for a few minutes then went off and I’ve not been able to power them up since

⟐ Commented July 25, 2025 at 11:54 MST

For the record i have 0 experience in opening opening things up but im willing to learn and have a go at it

This is the broken one

This one below is on the verge of breaking the exact same way. There is a crack in the housing coming from the location it attaches and I don’t expect it to last another month. SteelSeries will not fix it, will not sell me parts to fix it and would only sell me a new one. Warranty is not an option

⟐ Commented July 05, 2025 at 22:23 MST

⟐ Commented June 20, 2025 at 9:59 MST

I can hear something moving inside, when I try to open it impossible to open the part where the sound come from.

Any idea how to proceed ?

⟐ Commented May 28, 2025 at 1:36 MST

⟐ Commented May 17, 2025 at 18:32 MST

After disassembling it, I found a few split lines on the cable connecting left to right, probably from the busted mount for that whole headphone ripping it up.

Would there be an easy way to replace that whole cable or would I need to assemble one on my own?

⟐ Answered April 28, 2025 at 9:50 MST