iFixit - Answers With Device "SteelSeries Gaming Headset"

SteelSeries Arctis 9x: My headset turns on blinks twice then powers off abruptly.

Tue, 09 Dec 2025 10:26:54 -0700

My arctis series 9x will power up for 2 seconds, then abruptly turn off. I've already tried the restart button and it still does it. I'm at a loss here and I don't have 200$ to spend for another.

⟐ Commented December 09, 2025 at 10:26 MST

SteelSeries Arctis Pro Wireless: Arctis Pro Wireless – Bluetooth LED Flashes 10 Times, Won’t Turn On

Sun, 16 Nov 2025 03:10:04 -0700

Hi everyone,

I have an Arctis Pro Wireless (White) headset and the Bluetooth function suddenly stopped working.

Symptoms:

When I hold the Bluetooth button, the blue LED flashes 10 times, then shuts off.
It never enters pairing mode.
The headset itself works normally with the base station.
Firmware is fully updated through SteelSeries GG.
Factory reset did not help.
Bluetooth memory clear did not help.

Important note:

The headset fell to the ground right before the issue started.

Volume wheel info:

The volume wheel works up/down normally — and I know it does not click inward (normal for this model).

What I want to know:

Is this symptom caused by a damaged Bluetooth module?
Could it be a loose connector or antenna cable inside the right earcup after the fall?
Has anyone fixed this by reseating the BT board or replacing it?
Is there a known part name/number for the Bluetooth daughterboard?

If anyone has experience opening the right earcup or repairing this exact issue, please let me know what to check.

Thanks!

Steelseries Arctis Chatmix: How do I fix the USB port!

Sat, 01 Nov 2025 03:37:03 -0700

I snagged my headset cable and almost tripped over it, the cable is fine, other then the usb broke in my pc at 90 degree angle, it worked for a while and then it eventually stopped, is it hard to replace the USB would a regular usb replacment work or do I need a special one?

⟐ Answered November 01, 2025 at 3:37 MST

SteelSeries Arctis Pro Plus GameDAC: My headset isn't playing sound when connected to the pc via GameDAC

Mon, 13 Oct 2025 07:13:48 -0700

Hi, when I connect my Arctis Nova Pro wired to my PC directly via the headphone jack, it works great. However, when I try to use the GameDAC with my PC, I can't hear anything at all. Everything in my sound menus has been cranked up to the maximum, and yet still, nothing.

I've tried changing the ports on my pc and yet still nothing, same goes for installing the SteelSeries engine and finicking with the settings over there. The GameDAC can change the settings on the headset; however, I believe it must be a setting that I have forgotten to turn on.

FYI, I received this headset today, it's brand new out of the box.

SteelSeries Arctis Pro Wireless: Transmitter base station not working at all

Sun, 12 Oct 2025 01:19:43 -0700

I was using my headset like normal, i turned it off put it down and the base station just shut off randomly, when i notice this i checked all the connections to my ps4 i connect the optional DC power aswell nothing turned it back on i also tried connecting it too my laptop. Its like its not receiving power at all because my headset wont connect to the base station so it isnt to do with the display, it just wont work. Im sending it off too steelseries too hopefully get a replacement because the hinge has cracked too. I havent found anyone else with the problem that i had, hopefully somone can explain why this happned and how to fix it.

⟐ Commented October 12, 2025 at 1:19 MST

SteelSeries Arctis Pro Wireless: The Line out on my transmitter has stopped working.

Tue, 07 Oct 2025 09:41:51 -0700

I’ve had my speakers connected to the line out of the wireless transmitter since I bought it. However, there is no longer any signal coming from the line out. I have tested that the speakers still work and connected another device to the line out but that doesn’t work either, so it has to be an issue with the line out. I have tried resetting the transmitter in case it is a software issue but still cannot get audio from the line out. Has anybody had this issue and have a fix?

Many thanks

⟐ Answered October 07, 2025 at 9:41 MST

SteelSeries Arctis Pro 7: How to repair loose tilt on one of the headphones.

Sat, 30 Aug 2025 14:08:14 -0700

One of the headphones is loose and wiggling when I apply force, i can also hear rattling inside the headphone indicating something broke inside, any idea how to fix this issue?

⟐ Answer accepted August 30, 2025 at 14:08 MST

SteelSeries Arctis Pro Wireless: Trying to replace power button on PCB

Thu, 21 Aug 2025 17:01:34 -0700

The power button attached to the pcb is now working once in a blue moon. Instead of powering it off and charging the battery with the base station, I just charge it with a cable while the headset is still on. If anyone knows which two connections I can short to bypass messing with the power button for an hour or how to replace the power button entirely, I would be very grateful.

At the very least, I know the batteries work. I've tested them with a multimeter and they show proper voltage and last about 15 hours, and work without error when I get the headset to power on. I've also tested the wires that go from the hot-swappable battery pins to the pcb, and they are showing very similar voltage. I've also tried leaving the battery disconnected for about an hour and then plugging it back in and trying the button which worked once, but im not sure if that is a fluke or not. Nothing on the pcb looks broken or damaged either.

⟐ Commented August 21, 2025 at 17:01 MST

SteelSeries Arctis 9x: Headset not powering on

Fri, 25 Jul 2025 11:54:37 -0700

I have tried to use my headset with the usb plugged in to charge whilst in use steel series arctic 9x it worked for a few minutes then went off and I’ve not been able to power them up since

⟐ Commented July 25, 2025 at 11:54 MST

SteelSeries Arctis Pro Wireless: Mic mute button turning off and on (Loose contact?)

Sun, 13 Jul 2025 22:20:08 -0700

Hi, does anybody have a guide for opening up the left side of the arctis pro wireless. it feels like the contact for the mute button is loose, just shaking my head a little mutes or unmutes it. i sometimes have to press and hold the mute button just so i can speak into the mic.

For the record i have 0 experience in opening opening things up but im willing to learn and have a go at it

SteelSeries Arctis Pro Wireless: Plastic about to break again (second headset) around the ear cup joint

Sat, 05 Jul 2025 22:23:47 -0700

How do I prevent my current headset from breaking like the first one and how do I repair the first one?

This is the broken one

This one below is on the verge of breaking the exact same way. There is a crack in the housing coming from the location it attaches and I don’t expect it to last another month. SteelSeries will not fix it, will not sell me parts to fix it and would only sell me a new one. Warranty is not an option

⟐ Commented July 05, 2025 at 22:23 MST

SteelSeries Arctis Pro Wireless: Ear cups cracked near the hinge, is it possible to order replacement?

Fri, 20 Jun 2025 09:59:31 -0700

After a year of use both earcups cracked on the hinge connector, is it possible to get a hold of those or will I have better luck modelling and printing my own parts?

⟐ Commented June 20, 2025 at 9:59 MST

SteelSeries Arctis 7 2019 Edition Wireless: After a fall the right part doesn't make any more sound

Wed, 28 May 2025 01:36:56 -0700

After a fall the right part of the headset is not working, the mic is fine but no audio.

I can hear something moving inside, when I try to open it impossible to open the part where the sound come from.

Any idea how to proceed ?

⟐ Commented May 28, 2025 at 1:36 MST

SteelSeries Arctis Pro Wireless: Battery station not charging the battery

Sat, 17 May 2025 18:32:39 -0700

Whenever the battery is in the battery station it shows that it is fully charged but when I put the battery in the headset it doesn’t turn on as if the battery is empty.

⟐ Commented May 17, 2025 at 18:32 MST

SteelSeries Arctis 7 2019 Edition Wireless: Is the main internal audio cable replaceable?

Mon, 28 Apr 2025 09:50:19 -0700

I'd been struggling with a wobbly right headphone for a while, and it recently fell right off the headband. after putting it back on, I noticed that it had totally lost sound.

After disassembling it, I found a few split lines on the cable connecting left to right, probably from the busted mount for that whole headphone ripping it up.

Would there be an easy way to replace that whole cable or would I need to assemble one on my own?

⟐ Answered April 28, 2025 at 9:50 MST

SteelSeries Arctis Pro Wireless: Arctis Pro - The battery is charged but the station doesn't work

Sun, 16 Mar 2025 07:50:02 -0700

Hello. For my Steelseries Arctis Pro Wireless, the battery charges as normal and I can connect the headset to the PC through bluetooth. However, the app doesn't recognize that I have the headset so I can't use that functionality. Also, I need to manually connect the headset to the PC each time I turn it on. I can also not see the battery on the docking station, since the display doesn't work. From the outside, it seems that the docking station is completely broken, but it still charges the battery.

It wouldn't be much of a hassle, if it weren't for the fact that the audio is heavily distorted (and is automatically muted) whenever I start a game. So when I play games I have to use another headset, but the Arctis Pro works fine for watching youtube or series.

The problem appeared after a Windows update (might be unrelated I don't know). The docking station has remained safely put on my desk, so no external force. I've tried different cables and ports for the station, no difference.

Any tips? Or do I have to settle for buying a new headset/buying a cable for the headset?

⟐ Commented March 16, 2025 at 7:50 MST

SteelSeries Arctis 7 2019 Edition Wireless: Turns on but won’t connect to my ps5.

Sat, 08 Mar 2025 14:48:12 -0700

Turns on, but won’t connect to the PlayStation five could it be a dongle issue one day it was working in the next day. It just stopped.

SteelSeries Arctis 9x: Left speaker making a poping noise.

Thu, 06 Mar 2025 14:08:16 -0700

All of a sudden the headset stopped working and the left speaker makes a constant popping sound i tried everything that i could do without taking the headset apart nothing worked then i opened it up could not find anything wrong tried disconnecting the battery and plugging the usb cable still nothing. Also could not find anything online about it looked at some reddit posts about normal speakers people said that the speaker wasn't getting enough power i have no idea how to fix it hope yall can help. Thanks Note: Mine is not the x version its the one for pc

⟐ Edited by author March 06, 2025 at 14:08 MST

SteelSeries Arctis 3 Bluetooth: Static and the is mic not working

Thu, 06 Mar 2025 09:09:20 -0700

If I plug the headset into my controller it has static and cannot use my mic but if I plug the headset into my phone then there's no static, I have replaced my controller

SteelSeries Arctis Pro: Clicking Sound from right Speaker

Mon, 24 Feb 2025 12:35:36 -0700

I recently have started hearing a clicking sound come from the right speaker. Few things before I go further, yes I have checked for loose plastic in the earcup or loose cables and have not found any. The issue occurs whether or not the headset is plugged in or off, hinting that maybe there is just a loose cable or part in the actual speaker. If you even slightly move the headset or slightly tap it with your finger, you can hear a click come from the speaker.

I have yet to attempt to actually get into the speaker housing unit as they quite intensely protect it with a glued casing. However, if anyone has any idea what this clicking could be caused by and I can fix it by getting into the speaker holding, then I will find a way. Thanks!

⟐ Answer edited February 24, 2025 at 12:35 MST