⟐ Commented June 20, 2025 at 9:59 MST

⟐ Commented May 17, 2025 at 18:32 MST

⟐ Commented March 01, 2023 at 11:15 MST

⟐ Commented April 18, 2020 at 2:09 MST

This is the broken one

This one below is on the verge of breaking the exact same way. There is a crack in the housing coming from the location it attaches and I don’t expect it to last another month. SteelSeries will not fix it, will not sell me parts to fix it and would only sell me a new one. Warranty is not an option

⟐ Commented July 05, 2025 at 22:23 MST

⟐ Answered December 08, 2023 at 5:42 MST

1) The only way it functions normally like it did before it stopped powering is when it is plugged directly into my PC via the 8-pin connecter it comes with. It essentially still works, but only when plugged in with the 8-pin connector (excluding usage of the microphone).
2) When I plug in the charging cable (the micro-USB to USB cable), the light next to the power button doesn't turn on, but it starts breathing (lighting up and then lighting back down on repeat). I have no idea if this does anything. I believe it just means its charging, but it hasn't done me any good so far, as both batteries are recognized by my transmitter as fully charged. My PC also detects the headset under devices with this method, but it is incapable of doing anything with it.
3) My updated SteelSeries software recognizes the transmitter, but prompts me to reconnect the headset (which I cannot do because it won't power on wirelessly, and it can't connect to the software through the 8-pin connector).

I have opened up the inside of the headset. Admittedly I'm no expert on this sort of thing, but compared to what I found online it visually looks as if everything is fine/appropriately soldered. Could it still potentially be faulty hardware, even though the headset works like normal when using the 8-pin connector? Perhaps it's a firmware issue that is causing a booting issue, and if so, would there be a way to communicate with the headset and update the firmware using the micro-USB cable? Thank you to anyone willing to look into this problem.

⟐ Answered December 14, 2024 at 0:21 MST

Many thanks

⟐ Answered October 07, 2025 at 9:41 MST

⟐ Commented September 10, 2022 at 10:13 MST

I also tried to connect the headset directly to the PC with the included USB cable, but the LED of the power will not light and I could hear it keeps connecting and disconnecting (which probably means a bad connection). I do try different USB cables and different PCs but still the same thing.

I submitted a ticket to SS but any comments would be appreciated.

⟐ Answered April 15, 2024 at 22:29 MST

⟐ Answered April 07, 2022 at 22:24 MST

⟐ Answered September 16, 2021 at 4:30 MST

Best regards Johni Jensen

⟐ Commented December 31, 2020 at 17:37 MST

⟐ Commented September 11, 2022 at 19:13 MST

When the headset connects to the transmitter, “Connected” is shown very briefly, but then that transmitter reboots and shows the SteelSeries Logo. Then the cycle repeats.

I already tried installing an older version SteelSeries Engine 3, but this did not help.

As my device is no longer covered by warranty, I’d open up the device and have a look at the PCB, but how would I go about finding the defects? After all, the transmitter turns on, and I can navigate through the menu and so on, so it can’t be very much that’s broken here.

⟐ Commented December 04, 2021 at 5:07 MST

⟐ Commented December 01, 2020 at 17:34 MST

⟐ Answered September 05, 2023 at 16:41 MST

Now I ran into this issue, I don’t know how to remove this “melted plastic” (might be glue i’m not too sure) that they have inside the headset to lock in the outer shell. I have to remove this to be able to transfer the battery port from the old casing to the new one.

Any recommendations would be fantastic.

⟐ Answered February 05, 2025 at 16:56 MST

⟐ Answered June 30, 2021 at 6:43 MST

⟐ Commented October 12, 2025 at 1:19 MST