⟐ Commented April 23, 2026 at 10:48 MST

I have an Arctis Pro Wireless (White) headset and the Bluetooth function suddenly stopped working.

Symptoms:

• When I hold the Bluetooth button, the blue LED flashes 10 times, then shuts off.
• It never enters pairing mode.
• The headset itself works normally with the base station.
• Firmware is fully updated through SteelSeries GG.
• Factory reset did not help.
• Bluetooth memory clear did not help.

Important note:

The headset fell to the ground right before the issue started.

Volume wheel info:

The volume wheel works up/down normally — and I know it does not click inward (normal for this model).

What I want to know:

• Is this symptom caused by a damaged Bluetooth module?
• Could it be a loose connector or antenna cable inside the right earcup after the fall?
• Has anyone fixed this by reseating the BT board or replacing it?
• Is there a known part name/number for the Bluetooth daughterboard?

*

If anyone has experience opening the right earcup or repairing this exact issue, please let me know what to check.

Thanks!

⟐ Commented October 12, 2025 at 1:19 MST

Many thanks

⟐ Answered October 07, 2025 at 9:41 MST

At the very least, I know the batteries work. I've tested them with a multimeter and they show proper voltage and last about 15 hours, and work without error when I get the headset to power on. I've also tested the wires that go from the hot-swappable battery pins to the pcb, and they are showing very similar voltage. I've also tried leaving the battery disconnected for about an hour and then plugging it back in and trying the button which worked once, but im not sure if that is a fluke or not. Nothing on the pcb looks broken or damaged either.

⟐ Commented August 21, 2025 at 17:01 MST

For the record i have 0 experience in opening opening things up but im willing to learn and have a go at it

This is the broken one

This one below is on the verge of breaking the exact same way. There is a crack in the housing coming from the location it attaches and I don’t expect it to last another month. SteelSeries will not fix it, will not sell me parts to fix it and would only sell me a new one. Warranty is not an option

⟐ Commented July 05, 2025 at 22:23 MST

⟐ Commented June 20, 2025 at 9:59 MST

⟐ Commented May 17, 2025 at 18:32 MST

It wouldn't be much of a hassle, if it weren't for the fact that the audio is heavily distorted (and is automatically muted) whenever I start a game. So when I play games I have to use another headset, but the Arctis Pro works fine for watching youtube or series.

The problem appeared after a Windows update (might be unrelated I don't know). The docking station has remained safely put on my desk, so no external force. I've tried different cables and ports for the station, no difference.

Any tips? Or do I have to settle for buying a new headset/buying a cable for the headset?

⟐ Commented March 16, 2025 at 7:50 MST

Now I ran into this issue, I don’t know how to remove this “melted plastic” (might be glue i’m not too sure) that they have inside the headset to lock in the outer shell. I have to remove this to be able to transfer the battery port from the old casing to the new one.

Any recommendations would be fantastic.

⟐ Answered February 05, 2025 at 16:56 MST

My son drop his headset when he was younger but since then there is no audio from the mic but the headset does work wireless. (Just no audio i/p).

Thinking of taking some time out to finally getting around to tear it down to see whats going on, but wanted to see if anyone has done it first so I can follow as a guide.

⟐ Answered January 26, 2025 at 8:32 MST

⟐ Answered January 11, 2025 at 10:14 MST

1) The only way it functions normally like it did before it stopped powering is when it is plugged directly into my PC via the 8-pin connecter it comes with. It essentially still works, but only when plugged in with the 8-pin connector (excluding usage of the microphone).
2) When I plug in the charging cable (the micro-USB to USB cable), the light next to the power button doesn't turn on, but it starts breathing (lighting up and then lighting back down on repeat). I have no idea if this does anything. I believe it just means its charging, but it hasn't done me any good so far, as both batteries are recognized by my transmitter as fully charged. My PC also detects the headset under devices with this method, but it is incapable of doing anything with it.
3) My updated SteelSeries software recognizes the transmitter, but prompts me to reconnect the headset (which I cannot do because it won't power on wirelessly, and it can't connect to the software through the 8-pin connector).

I have opened up the inside of the headset. Admittedly I'm no expert on this sort of thing, but compared to what I found online it visually looks as if everything is fine/appropriately soldered. Could it still potentially be faulty hardware, even though the headset works like normal when using the 8-pin connector? Perhaps it's a firmware issue that is causing a booting issue, and if so, would there be a way to communicate with the headset and update the firmware using the micro-USB cable? Thank you to anyone willing to look into this problem.

⟐ Answered December 14, 2024 at 0:21 MST

I also tried to connect the headset directly to the PC with the included USB cable, but the LED of the power will not light and I could hear it keeps connecting and disconnecting (which probably means a bad connection). I do try different USB cables and different PCs but still the same thing.

I submitted a ticket to SS but any comments would be appreciated.

⟐ Answered April 15, 2024 at 22:29 MST

⟐ Answered December 08, 2023 at 5:42 MST

⟐ Answered September 05, 2023 at 16:41 MST