iFixit - Answers With Device "Sony a7R II"

Sony a7R II: Buttons aren’t working

Sat, 07 Mar 2026 20:24:15 -0700

My camera buttons aren’t working.

the menu button, fn, select button don’t work.

the shutter release button works fine.

the camera isn’t very responsive in manual modes. It works fine in Auto mode.

⟐ Commented March 07, 2026 at 20:24 MST

Sony a7R II: Rear buttons, selector wheel and video recording button not working,

Wed, 28 Dec 2022 16:13:53 -0700

Most of back buttons not working, I do can take picture with or without lens. menu access sometimes is impossible and selecting functions from menu with the rear selector wheel not working either. Please help.

⟐ Answered December 28, 2022 at 16:13 MST

Sony a7R II: Repair paint peels on body

Sun, 17 Dec 2017 21:44:12 -0700

Hi! I had major paint peels with my a7r2 and a6300. May I know what type of paint will be able to do the cosmetic job?

⟐ Commented December 17, 2017 at 21:44 MST

Sony a7R II: How can I fix my viewfinder's broken glass?

Thu, 04 Nov 2021 14:27:58 -0700

Hello,

Little misadventures happening, I pulled out yesteday my A7rii out of my bag with a shattered viewfinder.

Having checked your teardown report, (Sony a7R II Teardown) it seems that the glass cannot be dismounted and replaced without changing the complete viewfinder itself.

It is however not clear to me if it viewfinder can be accessed and removed just by removing the motherboard cover?

If so, the operation seems definitely doable by oneself.

⟐ Commented November 04, 2021 at 14:27 MST

Sony a7R II: I tried to update firmware to 4.01,unit bricked, red light always On

Mon, 09 Jan 2023 14:00:05 -0700

Tried all steps that is mentioned in Sony website still the same issue, red light always On near battery compartment even if the switch is OFF

Tried removing battery for 24 hrs , tried different laptops n cables, different battery's, chargers , none of them have worked

Tried reinstalling version 4.1 but still unable to do because it says in the end camera was not able to update

Is there any way to manually reset by pressing some secret buttons?

I have tried holding power button without battery inserted for 30 secs

Kindly help me

Sony a7R II: a7riii LCD not working (after replacement LCD and ribbon cable)

Sun, 04 Apr 2021 01:11:38 -0700

So the LCD on my Sony a7riii isn’t working. There’s still a backlight, not a sensor issue as it still auto flicks between EVF and LCD.

I’ve replaced the LCD and the ribbon cable - neither made any difference.

What’s next to try? Thanks!

⟐ Answer deleted April 04, 2021 at 1:11 MST

Sony a7R II: memory slot replacement in Sony a7

Thu, 06 Sep 2018 02:24:08 -0700

I have a sony a7 and a memory card broke inside the camera. We were able to remove all the bits, but I'm afraid we damaged something in the process. because the camera can't see any cards now. How realistic is to change thee memory slot for a new one?

⟐ Commented September 06, 2018 at 2:24 MST

Sony a7R II: What parts do I need—Broken Viewfinder & Eye Sensor?

Wed, 15 Aug 2018 09:30:12 -0700

Hi,

I dropped my Sony A7Rii camera and the viewfinder is broken. The camera itself still works (takes photos with no problem), but the viewfinder doesn't display anything. Also, when I put my eye to the viewfinder, the display doesn't change from the big LCD screen to the viewfinder. So I think the eye proximity sensor is broken. The eye cup miraculously is OK.

Please see the attached photo of the broken camera.

I think I need these parts, but I want to verify before I place the order:

-X-2591-930-1 (Cover Assembly (795), Finder)

-A-2081-495-A (Vf Block Assembly (795))

But is the eye proximity sensor a separate part from the Vf Block Assembly?

This is a photo of the broken viewfinder: https://itch-to-stitch.com/wp-content/up...

Thank you. I look forward to hearing from you.

Regards,

Kennis

⟐ Reopened August 15, 2018 at 9:30 MST

Sony a7R II: Replacement adhesive for monitor

Tue, 19 Jun 2018 10:04:28 -0700

Have replaced the broken monitor screen on my Sony camera but need to replace the black adhesive strips that secure it to the camera. Where can I get this material.

Sony a7R II: Menu scrolling through itself like crazy

Tue, 04 Jun 2024 16:23:57 -0700

My Sony A7S Mark 2 is moving the menu by it self please how do I fix this?

⟐ Commented June 04, 2024 at 16:23 MST

Sony a7R II: No backlight on my water damaged A7RII

Sat, 06 Jan 2024 04:09:42 -0700

Hello everyone !

I recently buy an Sony A7 Mark 2 and get water damaged and the monitor doesn’t worked anymore.

I changed the monitor and still have some kind of bad contact on the screen so I changed the small control board just behind and the PwB Flexible. Now the screen work but no Backlight

⟐ Answered January 06, 2024 at 4:09 MST

Sony a7R II: Immediately after turning camera on - camera error..

Fri, 15 Mar 2019 10:15:27 -0700

Immediately after turning it on, it clicks up and down the shutter on the display and in the viewfinder a camera error is displayed. Turn off the power then turn it on. Tell me what could be the problem. Can I diagnose the camera on my own? Tried to shake the camera a little does not help

⟐ Commented March 15, 2019 at 10:15 MST

Sony a7R II: Stripped triPod mount on Sony A7s 2

Mon, 25 Jun 2018 16:03:02 -0700

Hi! The tripod screw holder mount thing on my A7s 2 got stripped, I've been looking everywhere for the replacement part but I can't find any. Can anybody help?

⟐ Answered June 25, 2018 at 16:03 MST

Sony a7R II: Shutter keeps getting stuck randomly

Sat, 28 Feb 2026 01:46:40 -0700

My camera keeps saying shutter issue randomly and tells me to turn the camera off and on again, sometimes this doesnt even work and I have to remover the battery then it works again until the issue happens all over. Any suggestions?

⟐ Commented February 28, 2026 at 1:46 MST

Sony a7R II: Why won’t it turn on?

Thu, 09 Jan 2025 08:58:57 -0700

I sold my a7r II on eBay to a person who bought from me before. It was returned as non-working. The unit worked perfectly before it was sent out. Now after return it is a brick. All screws are in the exact pattern they were in, no damage or evidence of tampering on the outside. I’ve tried multiple batteries and usb cables - there’s no response. Any ideas what inside to look for and what parts may be involved?

⟐ Commented January 09, 2025 at 8:58 MST

Sony a7R II: Menu switching on its own uncontrollably

Wed, 30 Oct 2024 15:01:29 -0700

Hi, i owned a Sony A7ii for 3 years now, brought it 2nd hand. Had no issues in the past 2 or 3 years.

BUT as of today seems to have minor issues the past days but today it worsens the Menus are switching uncontrollably on its own and sometimes it goes back normal.

I tried to switch ON and OFF the camera or change the battery and remove the cage etc . seems to work for a bit in a few clicks but will begin to switch menus again....

Its very risky to use now...maybe it will delete all the files and photos.

Anyone here having the same ISSUES with their Sony A7ii camera or knows how to FIX this problem?? Would be much appreciated. Thank you in advance :)

⟐ Commented October 30, 2024 at 15:01 MST

Sony a7R II: broken lens on sony arii

Thu, 07 Sep 2023 17:50:50 -0700

The camera was dropped and the lens broke in half.

Is there any hope?

⟐ Answer edited September 07, 2023 at 17:50 MST

Sony a7R II: Can I replace the E mount ring on a Sony Lens?

Sun, 18 Mar 2018 10:12:16 -0700

I have a Sony 70-200 FE 4 that has a very worn lens ring. Can I replace the E mount ring on a Sony Lens? It appears that the electronic contacts aren't a part of the ring itself so I've got hope this is a user replaceable option.

⟐ Answered March 18, 2018 at 10:12 MST

Sony a7R II: How to open the soft release shutter button? Somthing sticky on it

Fri, 02 Feb 2018 08:16:10 -0700

I have problem with the release shutter button. Anytime when i press the button bouch back slowly.. it feel like something stick on it. Please guide me how to open and clean tht button. Thanks

⟐ Answer accepted February 02, 2018 at 8:16 MST

Sony a7R II: incompatable battery error sony a7II

Sat, 03 Jun 2017 09:30:45 -0700

Might be buying a sony A7II very similar to A7rII. It has incompable battery error no matter which batteries you put in it. I heard it might have bad contact with batter terminals. Any thoughts on this please before I take the big gamble and buy it??

Thanks & have a Great day!

⟐ Answer accepted June 03, 2017 at 9:30 MST